Kl1ntebjer (EUNE)
: But once i go to the website and press the signup link. When i press the link called: I WANT TO HELP, its about a minute to load, and then i get a page saying: Error: 500 · Something’s gone hextechnically wrong. Maintenance golems are working to exterminate the problem. Hope you can help;)
Hey Kl1ntebjer, Feel free to [submit a ticket](https://support.riotgames.com/hc/requests/new) to PS for this type of issue. They'll be able to look into your case and try to help you :)
Kl1ntebjer (EUNE)
: PBE
Hey Kl1ntebjer, You can find all information regarding the PBE in [this article](http://boards.euw.leagueoflegends.com/en/c/help-support-en/kjMdk4bq-the-wrenchmens-toolbox-public-beta-environment-pbe-questions) :)
Judge (EUNE)
: The waiting time is 24 - 48 hours, right?
Usually, yes, but due to it being weekend and account recovery being a bit more complex it could take up to 72+ hours. It also perfectly possible you'll get an answer on monday already though ^^
Judge (EUNE)
: Was about email change and is not there. **************************************************************** For security reasons, please click [here](https://support.riotgames.com/hc/en-us/requests/new) to submit a new ticket through the Support website Afterward, select “I need help recovering my account” and fill out as much of the requested information as possible. **************************************************************** After sending the request I got an email. In the email was mentioned "If you want to review your request or add additional comments, click the link below:" and as I remember more things I wanted to write them to. **************************************************************** It doesn't show on My Tickets because I had to log out from my account. "You will need to remain logged out of your League of Legends account on the support site to proceed with this request. You can do so by clicking your Summoner Name in the top navigation bar and selecting "Sign Out" from the dropdown."
Yup, those links are known to be malfunctioning from time to time, had it some times as well already :/ I think the best thing you can do is wait for an actual response from Player Support and reply to that.
Judge (EUNE)
: Yes. I tried to add additional comments but the link didn't work.
Except if your ticket was about account recovery, you can also find your tickets by logging into the PS website: https://support.riotgames.com/hc/en-us and clicking on "my tickets"
Hi im M4tt (EUNE)
: Hacked account
Hey Hi im M4tt, I suggest you [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support as soon as possible and explain the situation to them, they'll be able to help you. Also make sure to change both the passwords of your LoL-account and your E-mail account and check if the verified E-mail is still the same. If you're interested in a more in-depth explaination, you can find more information regarding recovering your account [HERE](http://boards.euw.leagueoflegends.com/en/c/help-support-en/hPvMFBIN-how-to-recover-your-account-keep-it-safe).
Judge (EUNE)
: Link from support dosen`t work
Hey Judge, Are you talking about the mail in which they tell you they've received your request?
Nofpow (EUNE)
: Uhh , soo i can't test sandbox :///
Hey Nofpow, Feel free to [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support if you are unable to access the page, they'll be able to take a closer look at the exact issue :)
Doomley (EUW)
: press ctrl and - or + to change the size of your client.
As Gwrath already said, you do deserve a cookie, here ya go! {{item:2009}} I'll go ahead and mark this thread as resolved, but @Gwrath, if you have any further issues or questions, feel free to create a new thread about them. Thanks for helping out ;)
: So im not even close bcs i waited only 1 year. I love pbe not just bcs of trying out new things,i love sending feedback Although usualy it doesn't reach anyone.
Hey aladepestrada, Time really varries, some people get in within days/weeks, for others it takes years. About if it's worth it, it depends. It's cool to test new stuff out and being able to buy everything, but since the servers are in NA it can also be a struggle to play with the lag. Also, as the name suggests, it's a Beta environment, so loads of bugs ^.^ But it's pretty cool overall and it does help Riot a lot with improving the game :) You can read more about the PBE and its recruitment process [HERE](http://boards.euw.leagueoflegends.com/en/c/help-support-en/kjMdk4bq-the-wrenchmens-toolbox-public-beta-environment-pbe-questions)!
TF997 (EUW)
: Test
Hey TF997, How is the test going? ^^
bobafitt (EUNE)
: Hi! Sorry to barge in. I dont know about reka but im still having it. The "Trying To Reconnect" message blacks out everything else so i can't even start the legacy client (as suggested in another thread)
Could you give me some more details like: * When did it start * Your ISP (= internet service provider) * Country you live in As well as providing me with a tracert: * Press the [Windows Key] (that is the key on the left side of the space bar, between ctrl and alt) + R * Type cmd in the search bar and click "Ok". You should now see a black window with white letters * Highlight and copy the following commands one by one: > (tracert 31.186.224.42) > "%USERPROFILE%\desktop\Tracert.txt" and > (tracert 95.172.65.100) > "%USERPROFILE%\desktop\Tracert.txt" * Paste these into the cmd window (black box with white letters) one by one by right clicking and selecting "Paste". Do not use the Ctrl+V shortcut as it will not work! * Depending on your connection, the trace may take 5-15 minutes to complete. A text file with the Tracert log will be created on your Desktop when it finishes * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](http://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us
: Custom skins?
Hey ZoranLapastica3, The use of costum skins itself is not a bannable offense and it completely fine to do (at the time of speaking). You however do have to care with what program you use to install these costum skins. If the program you use offers any other features which are breaking the Terms or Use, even if you're only using it for skins, you risk getting suspended. So always make sure to stay up-to-date with the features a program offers as well as Riot's policies on third party software.
Wa5abi65 (EUW)
: How do you do that?
[This little article](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues#wq5) should tell you all about it :)
reks666 (EUNE)
: Server Issues
Heya reks666, Is the issue still there or did it already get resolved?
Moodyboy (EUW)
: @RiotEambo I need you Man!
Hey Moodyboy, Not the almighty Riot Eambo here but I might be able to to be of assistance as well ^^ Are you still experiencing the issue at this moment?
: I don't have those problems but you are AMAZIING!! <3 Cheers! > [{quoted}](name=TheLUCKYfighter,realm=EUW,application-id=eZuvYsEr,discussion-id=injE5e9a,comment-id=00000000000000000000,timestamp=2017-01-11T23:49:35.217+0000) > > Awesome! > > Do you still have any other issues? If not I&#x27;ll go ahead and mark this thread as resolved ;) Oh, and what should i do about some spikes i have been getting? All programs are closed when playing and such, it happens quite a lot (drivers also updated) :D <3
With 'spikes', do you mean lag in the sence of internet lag (connection issues) or do you mean a drop in frames? In other words, does the ping go up, or does the FPS go down? Feel free to specify this is another thread and I or another helping soul will try to help you. This just to prevent this thread being hijacked ;) As for this thread, I'll go ahead and mark this one as resolved.
: Yes sir , Thank you very much .
Awesome! Do you still have any other issues? If not I'll go ahead and mark this thread as resolved ;)
Kurikutsu (EUNE)
: It would be great if Riot coult implement a 2-step verification if there's a login from a different IP, for example a text message with a code on the phone or e-mail, like Steam, Google and Facebook does. Even tho it might sound like a nuisance and more time consuming, it's much more secure. Also what I've noticed, that you can enter limitless passwords on the LoL UI. There could be a limit, if you enter for example 3 times wrong password, you will get a 10 - 15 min wait time, even better it would be if you also would get an email, that someone's trying to log in to your account. Also LoL website allows trying different passwords for 10 times after asking for a capcha.
Hey Kurikutsu, Sorry for the delayed response, I kept you in my notifications for quite a while but I was too busy studying to actually answer your comment ^^ I completely agree with you on this, a two-factor authentificator would definetly resolve a lot of problems in regards to account theft and scamming. If I remember correctly it once was tested on the PBE but disappeared a bit after. No idea why they didn't implement it yet exactly, but I'm pretty sure it's somewhere on their to-do list.
: I know that one thank you ! But i wanted a icon for instant launch to that old client
I think I found a workaround for you, try this: * Go to your League of Legends install folder. Default is (C:\Riot Games\League of Legends) go to \RADS\system * Locate the user.cfg file and open with notepad * Change leagueClientOptIn = yes to leagueClientOptIn = no * Save and go to your League install directory and run lol.launcher.exe Does your icon now launch the legacy client?
: [Resolved] Riot games
Hey kakarote 90, Would you be able to ellaborate a bit more on the blocking/black screen issue you're experiencing? Try to give a clear description, images of the issue can also help a lot. In regards to running the old client, this is still possible. In the bottom right corner of the login screen there is a small button called "launch legacy client", click on that one and it'll redirect you right back to the old client ;) https://i.gyazo.com/19d7da114c894fd04063eed3edf5c5ca.png
Skunketta (EUW)
: Discission with a friend
Hey Skunketta, Yes, this is considered account sharing and is against the [Terms of Use](http://euw.leagueoflegends.com/en/legal/termsofuse). It can lead to the permanent suspension of the account.
tortsY (EUNE)
: I would assume that you can get them from mystery gifts and crafting :) you just haven't been lucky enough to get them :D if you really want them I would recommend you to just buy them next time they will be in store :D Here you can find more specific information about [Hextech crafting](https://support.riotgames.com/hc/en-us/articles/207884233-Hextech-Crafting-Guide) Sincerely Tortsy
Yup, this is correct. They're obtainable via mystery chests and the hextech loot system. Only luck is missing ;)
: Getting leaver buster for being afk 6-5 minutes?
Hey PhoenixGames123, Regardless of the circumstances, leaving your team to alone for 5 - 6 minutes ruins the game for them. Knowing that the average game takes around 20 - 30 minutes this is 20 - 25% of the match of you being inactive. Of cource, unexpected events such as an electricity blackout or a family member who needs help happen. This is why the leaverbuster system will never punish a player after just one occasion of being AFK, instead it'll only apply punishments to your account if you're consistently leaving matches or being AFK in them. This must mean you've had previous times where you left your team alone. However, leaverbuster is a forgiving system. As long as you improve your behavior on your part (no more AFK'ing and leaving) by making sure you always have enough time to play and technical issues are solved, you won't encounter further punishments by it.
: That's what I did but I don't see him :( and I didn't receive anything that told me he refused.
You don't get a notification if someone refused your friend request, so it might be very possible that's what happend. If he's not in your friendlist (neither online or offline) you can be sure he's gone :)
: > [{quoted}](name=TheLUCKYfighter,realm=EUW,application-id=eZuvYsEr,discussion-id=MG0vcnmE,comment-id=0000,timestamp=2017-01-08T12:12:53.406+0000) > > Hey Nurarihyon1st, > > There is a way! Click on the little options tab on the top of your friendlist, there should be an option &quot;hide offline friends&quot;. Uncheck that one and you&#x27;ll be able to see the person you just added as an offline user :) things i didnt know even though im playing since season 2.
I've been playing since season 2 as well and discovering new stuff every day ^.^
: Wrong invite
Hey Nurarihyon1st, There is a way! Click on the little options tab on the top of your friendlist, there should be an option "hide offline friends". Uncheck that one and you'll be able to see the person you just added as an offline user :)
: Gaming PC/Laptops
Hey Debónair Gnar, For around €1000,00 euro's you can get this little machine, perfect for mainstream gaming: * Intel Core i5-6400 Boxed * Gigabyte GA-B150-HD3P * Corsair Vengeance LPX CMK16GX4M2A2400C16 * Sapphire Radeon RX 480 Nitro+ 8G OC * SAMSUNG SSD 850 EVO 500 GB * Fractal Design Define S * Corsair CX450M If you wish you can also add an extra HDD here to make sure you have enough memory capacity. The above is a perfect machine, but if you really wanna go for those ultra graphics on high-end games you might wanna consider this one for around € 1.400,00 (very time-proof): * Intel Core i7-6700K Boxed * Be quiet Dark Rock Pro 3 * Asus Z170 PRO GAMING * Gainward GeForce GTX 1070 Phoenix 8GB * Corsair Vengeance LPX CMK16GX4M2B3000C15 * Toshiba DT01ACA300, 3TB * Samsung 850 EVO 500GB * Phanteks Enthoo Pro Window Zwart * Corsair RM550x If it's just to play game like League of Legends on I would go for the upper one though. Keep in mind both builds are just parts I selected, so it's not a pre-built machine. There are companies that let you select the parts and build them for you, which I would suggest if you don't know anything about computer building, but the cheaper option would be to build it yourself. It's not as hard as you think to build it yourself if you're interested in it, just watching Youtube can do wonders ;) (oh, and both are desktops)
: Match history problems
Hey Robindino14, Would you be able to send me a screenshot of the error you're getting in the client?
CrazySerb97 (EUNE)
: PC restarts while playing league
Hey CrazySerb97, Would you be able to post me your PC specifications as well as the age of your system?
: > [{quoted}](name=TheLUCKYfighter,realm=EUW,application-id=eZuvYsEr,discussion-id=4OW3a7U2,comment-id=0000,timestamp=2016-12-29T12:08:28.034+0000) > > Hey Katakuna no Kaze, > > This is indeed a template response, this is used to reduce the queue times for everyone contacting Player Support. If a questions is very basic, frequently asked or easy to answer with such a template, it most often gets used. Of couse, more complex issues get escalated and get a personalized response. Also, if the template response didn&#x27;t satisfy you you&#x27;re free to respond to your ticket and it&#x27;ll be looked into again. > > What was the question you asked Player Support if I may know? i asked about transfer from eune to euw
: RIOT ARE U TAKING SUPPORT SERIOUSLY ? WHAT IS THIS BOT MESSAGE COPYPASTED FROM FAQ RULES ?
Hey Katakuna no Kaze, This is indeed a template response, this is used to reduce the queue times for everyone contacting Player Support. If a questions is very basic, frequently asked or easy to answer with such a template, it most often gets used. Of couse, more complex issues get escalated and get a personalized response. Also, if the template response didn't satisfy you you're free to respond to your ticket and it'll be looked into again. What was the question you asked Player Support if I may know?
BahMaaMuu (EUNE)
: chest key
Hey BahMaaMuu, As the message states your are currently restricted from earning hextech loot due to your behavior. This means there isn't any way for you to get loot at the moment, only once your behavior improved and the restriction is lifted you'll be able to earn loot again.
XCTR0X (EUW)
: > [{quoted}](name=TheLUCKYfighter,realm=EUW,application-id=eZuvYsEr,discussion-id=fJpM75yw,comment-id=0001,timestamp=2016-12-25T12:34:14.988+0000) > > Hey XCTR0X, > > Due to the current holidays and having a weekend in between, response times might take longer than usual. This in combination with the time it takes for money to actually transfer between bank account can result in some annoyingly long waiting times. > > There is nothing you can do fasten this process up really, except for waiting, but don&#x27;t worry, you&#x27;ll get a response sooner or later! Well i hope so and u should put that up on the support side then cus its nothing about it. I paid with paypal and not with bank and money dragged out and i provided with pics and they also said this and i quote > Greetings Summoner, Thank you for choosing to repay the negative balance against your League of Legends account. After the payment has been posted, please allow at least one to two business days for your account suspension to be lifted. and this was the December 18, 2016 20:41 So had plenty of time to get the account to be lifted.
> [{quoted}](name=XCTR0X,realm=EUW,application-id=eZuvYsEr,discussion-id=fJpM75yw,comment-id=00010000,timestamp=2016-12-25T14:23:03.312+0000) > > I paid with paypal and not with bank and money dragged out and i provided with pics and they also said this and i quote Paying with Paypal is a good thing to do on the internet because it provides extra privacy and protection on your finacial details, however, it doesn't make your transactions go faster. Paypal is simply a middle-man, you pay them and they pay the one you're trying to pay, this also works like this the other way around. What happens behind the scenes is exactly the same as what happens when you just pay with a card, your bank transfers money to their bank and their bank transfers money to Riot's bank. Both of these instances (the banks) also have delayed transactions times during the busy holiday season ;)
: Please fix this laggy champ select
Hey JoachimTheMad, Yup, you definetly can! Check out both the [Client Discussion](http://boards.euw.leagueoflegends.com/en/c/alpha-client-discussion-en) and the [Client Support](http://boards.euw.leagueoflegends.com/en/c/alpha-client-support) Boards. I think that's the place you're searching for :)
: a problem
Hey Crystal Paladin, Have you checked out [this article](http://boards.euw.leagueoflegends.com/en/c/help-support-en/cINQAIdc-the-wrenchmens-toolbox-login-account-issues) already? If you scroll down you'll be able to find some simple troubleshooting steps for the error you're experiencing. Let me know how those steps went! :)
XCTR0X (EUW)
: Paid back the negative balance waited 4 days/please riot ansewr ASAP.
Hey XCTR0X, Due to the current holidays and having a weekend in between, response times might take longer than usual. This in combination with the time it takes for money to actually transfer between bank account can result in some annoyingly long waiting times. There is nothing you can do fasten this process up really, except for waiting, but don't worry, you'll get a response sooner or later!
: Christmas RP Giveaway bug help (pls)
Hey XoGamermaster, At this moment in time there are no official RP giveaways. From the looks of it you fell for a scam, which is why I would suggest reading [this article](http://boards.eune.leagueoflegends.com/en/c/off-topic-en/GnlUmiQj-free-skins-and-rp-links-scamming-and-phishing) as well as [this article](http://eune.leagueoflegends.com/en/page/account-security-education/?utm_source=eune_en&utm_medium=fpcard&utm_campaign=ase).
: Nice topic, never noticed it before :) Thanks!
You're very welcome ;)
AMAS0 (EUW)
: Is this a usable League of Legends Logo?
Hey AMAS0, If it's purely used for your school project and won't be distributed/used to create revenue, I don't think there will be harm in using it ;)
wtfuredead (EUNE)
: Allright, thank you, i forgot about that rule. Anyway, i will skip reporting him, as he messaged 1 hour later and said he did not sent that. (yeah, i bought what he said...). My second question is: can RIOT do legal action against those phishing sites?
Hey again, Sorry for the late reply, but due to sickness I haven't been able to follow up on the Boards as much. To answer your question: Yes, Riot does take legal actions against those websites. However, it's very easy to create such a new site, meaning it's kinda an endless battle :/
: > [{quoted}](name=TheLUCKYfighter,realm=EUW,application-id=eZuvYsEr,discussion-id=MapeiB4l,comment-id=000100000000,timestamp=2016-11-28T22:00:24.736+0000) > > Please [submit a ticket](https://support.riotgames.com/hc/requests/new) to Riot Support. They&#x27;ll be able to further explain why this action was taken. > > This was not the usual toxicity ban I understand why my account was banned now, it was because a guy hacked my account so they gave me a proactive suspension so that the hacker could not get into my account. I have my account back now so everything is good now. {{sticker:slayer-pantheon-thumbs}}
That's awesome! I'm glad you and Player Support were able to work this out ^^ I'll go ahead and mark this thread as resolved for now. If you encounter any future issues, feel free to create a new thread!
: > [{quoted}](name=TheLUCKYfighter,realm=EUW,application-id=eZuvYsEr,discussion-id=MapeiB4l,comment-id=0001,timestamp=2016-11-26T19:59:10.087+0000) > > Hey Envolved Matrix, > > Would you be able to provide me with the exact date until when you are suspended? This is what i got Mon Feb 22 22:22:22 UTC 2100. I still don't know why i was banned{{item:3070}} {{item:3070}}
Please [submit a ticket](https://support.riotgames.com/hc/requests/new) to Riot Support. They'll be able to further explain why this action was taken. This was not the usual toxicity ban
wtfuredead (EUNE)
: Phishing
Hey wtfuredead, Feel free to report these people by [submitting a ticket](https://support.riotgames.com/hc/requests/new) to Player Support. I've removed your screenshot as it is violating the "No naming & shaming" rule.
Kousti (EUNE)
: Yeah, I have thought about getting Razer Naga
Yup, such a mouse definetly sounds like something that could be very useful for you. Loads of buttons, loads of binding options ^.^
Kousti (EUNE)
: Ye but im playing with one hand so its kinda hard to figure out some other keys to bind my summs :D
Oh, that's indeed a bit difficult in that case. I must say it's always awesome to hear stories like these where player, even in the most difficult situation, are able to make the best of it. Maybe buying a gaming mouse with more additional buttons is worth considering?
tasko022 (EUNE)
: whats wrong with support?
Hey tasko022, This is done to secure your account details. In case some with bad intentions would have access to this he or she would be able to recover the account in your name and claim the account for him-/herself. The ticket is still open, so you should receive still a receive a response, this is just done to prevent all those tasty security details from leaking ;)
: [Resolved] Perma Banned ?!
Hey Envolved Matrix, Would you be able to provide me with the exact date until when you are suspended?
Kousti (EUNE)
: Need help with scroll bindings
Hey Kousti, I fear there is no way of doing this except if your mouse came with software which supports this. The easiest solution I can think of is rebinding your summoner spells to other keys or rebinding the bind you have on MB3 (the click) to another key. Either one of those should do the trick.
: Bugsplat.
Hey FF20 Marshmallow, I fear this really is an issue on the real experts can help you with: Player Support. [Submit a ticket](https://support.riotgames.com/hc/requests/new) to them and they'll take a look at your case and (hopefully) help you resolve it :)
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TheLUCKYfighter

Level 30 (EUW)
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