Why is the game still down for EUW for a lot of people Riot?

According to the boards, it has been at least seven hours since the problem of not being able to start queue, get into game, or begin game has been going on. I personally haven't been able to play on EUW for about three hours now at all, and it's quite frustrating, as I'm trying to practice for next season. Riot please fix the game, or at least tell us that you acknowledge it is broken, and are working on something, because at this point it seems that you do not really care.
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