I seriously don't know if it's a bug or not (Long Queue times are bugged?)

I'm really not sure about it, so don't get angry here if i'm not posting it in the right place. I've been in a "Long-Queue" for like, 15 minutes, and it's just an aram game that i'm looking for, I tried cancelling and searching again, but nothing. Why do I have to experience a challenger's queue time? I mean, I understand that there are a lot of people right now, playing (?), but 10+ min is weird. Anyone has a clue?
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