Are remakes not available for normal games?

I went into a normal blind game on my smurf couple hours ago and my team had 2 junglers and 2 adcs so I decided just to not connect so they remake. I come back now seeing they didn't remake and actually won the game lol. I kinda feel bad for them but at the same time why are remakes not available for normal games? In the end it could be them not voting for remake.
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