Is Riot's ban system working?

A good year and a bit since the changes to the automated ban system and is the system working..? No, League is still a heavily toxic place. Trolls still go unpunished and the game as a whole has been designed to be more toxic with the passing of each season. So I think its safe to say that Riot needs to find a new way to punish problem players or just accept that their game is toxic and not try to change it. They seriously seem to live in a some weird denial about this.
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