Answer to a ticket!

Hello fellow players. So i'll just go directly to the point. I wrote a ticket like 32 hours ago the blitz bot answered with an automatic answer,i requested a human since the bot didn't really answer my question then now it says it was updated 1 hour ago and a human answered according to a letter i recieved on my emai(survey how well the rioter helped me). However when i click on the ticket it says "last activity 2 days ago" and also there is no answer from a human whatsoever. Is this a bug or just riot support rudely ignoring me?
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