Ticket Support E-mail Issue

Hi, So I sent in a ticket to Riot Support because every time I try and load into tft my game crashes but it's gotten so bad that I cannot even join a game any more (and this is only on TFT). I checked my ticket and it says that they're awaiting an answer from me, and checked my email but I have had no emails off of them. Now I think they either have the wrong e-mail or I am just not maybe sure where to respond/read their answer at. Anybody that knows where? Also if my email is wrong, how do I change it so that they can send me a solution on my actual e-mail? Kind regards, Xan.
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