Permanent Stuck in Honor Level 1

Hi Guys, 2 weeks ago i got a 10 game chat restriction due toxiticy. I dropped back from honor level 4 to 1 and had a lock which i unlocked after 3 Days. Now since 1 and a half weak i play games carry and didnt flame and still wont level up. Same goes to my friend which stuck in Honor Level 3. Is this some kind of a bug, i realy need help! BB
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