Riot support is a failure

My smurf account got locked due to suspicious behaviour, which I completely understood since I had been playing at a few lan parties with other IP addresses. I submitted a ticket like they told me to. It has been 3 months now without getting a reply. I've submitted 3 tickets during that time span. Why can't riot reply? I had just reached D4 on this account and bought RP on it, but now I havent been able to play on it in 3 months, this is really upsetting. Is my only option to walk to the riot HQ and ask them to see my ticket in person? The system has failed me many times over the time I've played but this is absurd.
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