questions about account recovery

how long does it take i have been waiting for about 24 hours now a riot employee sent me an email but he never responded to my email back and i gave all the info needed for them to tell that it is me. my account got hacked into transferred to eu west and then i try to login into eu servers as i login everything is gone all my skins all my progress of almost 2 years of playing the game it hurts maybe i am being impatient but i just mainly want to know is when it gets transferred back to na will it all come back or do i just for sure have to wait for rioto{{item:3151}}
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