So i bought Ezrael about 4 days ago and i also upgraded skin shard "TPA Ezrael". I played him for like 10-15 matches and then i wanted to refund him because he was not for me. But both skin and champion are "Not refundable". Please somone help!
***Welcome to Technical Support!***
Need tech support? Look no further! Our technical wizards such as the [Wrenchmen](http://boards.euw.leagueoflegends.com/en/c/help-support-en/EXtUdIss-the-wrenchmen-helping-solve-issues-one-post-at-a-time) and other community members, are here to help!
We've got the handy [Wrenchmen's Toolbox](https://boards.euw.leagueoflegends.com/en/c/help-support-en/hlYp1Qn8-common-fixes-answers-the-wrenchmens-toolbox) with a plethora of guides and fixes that may already answer your question, but if not - post away!
Keep in mind the boards are for player interactions - if you need further support, or it requires Riot investigation, you’ll still want to [Submit a Ticket](https://support.riotgames.com/hc/en-us/requests/new) to Player Support the old-fashioned way:
- Billing issues
- Suspension appeals
- [Account Recovery](https://boards.euw.leagueoflegends.com/en/c/help-support-en/hPvMFBIN-how-to-recover-your-account-keep-it-safe)
- Advanced tech support (no answer on boards? No problem!)
If you wish to report a bug, please use the [Bug Reports Section](http://boards.euw.leagueoflegends.com/en/c/bug-reports-eu)
If you have questions about a ban or player behaviour, please use the [Player Behaviour Section](https://boards.euw.leagueoflegends.com/en/c/player-behaviour-en)
Follow the **[Universal Rules](http://boards.euw.leagueoflegends.com/en/c/announcements-en/3eWpXbJi)** and keep content focused on appropriate topics for these Boards.
Use the report button for any post you think deserves the attention of our moderators.