cant refund champion

I purchased caitlyn recently and have not used any of my 3 refunds but when i got to my purchase history to try and refund her, it just says not refundable, other champs such as warwick udyr arent even show in my purchase history, how do i fix this?
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We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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