Reporting Connection Issues - Please include this information!

Hey everyone! The internet is a tricky place, and while we're putting a lot of effort into making things better with our Riot Direct backbone - there's still times where ISP's or even occasionally Riot Direct may experience issues, causing connection problems. When reporting issues, please provide the following information: - What region you're playing on (EUW/EUNE) - Your Country and ISP - What your latency/ping normally is - When the issue began - Is it all day, or just during certain times of the day, that you experience issues? - Download [winmtr](http://winmtr.net/) and run this for at least 300-500 packets to the following hosts: **Client Issues: (IE: Champ select, login, etc.)** EUNE: prod.eun1.lol.riotgames.com EUW: prod.euw1.lol.riotgames.com **Ingame Issues: (High ping, jumpy characters with no FPS issues)** EUW: 185.40.65.1 EUNE: 31.186.224.42, 95.172.65.100 Note: Please do both EUNE ones, and at separate times. Please post and include this information, so we can help you as best we can. Thanks!
Share

Seems like no one has joined the conversation yet, be the first to comment below!

Report as:
Offensive Spam Harassment Incorrect Board
Cancel