The internet is a tricky place, and while we're putting a lot of effort into making things better with our Riot Direct backbone - there's still times where ISP's or even occasionally Riot Direct may experience issues, causing connection problems.
When reporting issues, please provide the following information:
- What region you're playing on (EUW/EUNE)
- Your Country and ISP
- What your latency/ping normally is
- When the issue began
- Is it all day, or just during certain times of the day, that you experience issues?
- Download [winmtr](http://winmtr.net/) and run this for at least 300-500 packets to the following hosts:
**Client Issues: (IE: Champ select, login, etc.)**
**Ingame Issues: (High ping, jumpy characters with no FPS issues)**
EUNE: 22.214.171.124, 126.96.36.199
Note: Please do both EUNE ones, and at separate times.
Please post and include this information, so we can help you as best we can. Thanks!