RIOT supports always respond the same

Why does Riot respond over and over again the same? My account is locked due to hackers and even tho I am the only one wanting to recover it back and providing as much information as I could, it's still not enough? How could I remember what champs I bought back in the 2014s, like cmon. Has anyone ran into the same situation too?
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We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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