EUW server log-in, client, champ select, in-game lag/packet loss

So ever since a week ago I can barely get into the client after 2-3 minutes or just get an error and have to try again, when I get into the client, it's laggy as hell and the play buttom/view profile/match history don't even work. when you get into champ select you can't ban a champ, and if you manage to get in the game there's packet loss. I already wrote to support, they said it's nothing on riots part, but our provider also said it's nothing on their part and they also gave proof. I think the player support is just not doing their job of informing the server guys.

We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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