i got ban for your game's error not mine

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the title talks about himself , I got ban for 5 game with 20m time remaining because your game crashes and gives me that " a critical error has occurred " there is a photo prove my saying " https://ibb.co/CBrSDpd " so what I should do now ? delete your game or what ? , I am always buy Rp so please help me to solve that .

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