My account recently got hacked and i cant get it back

My account recently got hacked and someone used a cheat or something so now its banned. I opened a ticket about a week ago but got no response. Now i can't log onto my account at all anymore to see the status for the ticket. I only have access to this forum, everywhere else i try to log on it says my account is gone. I've tried to reset my password but for the last week I don't get any emails from riot. Anyone know what I can do? Riot doesn't seem to care or answer any of my enquiries.
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