People dont write tickets just to talk to a bot

I reported a extremely toxic player in game, nothing happens..then i sent a report ticket asking why was he allowed to keep playing and riot just sends me a bot saying he was already reported. I had a league account who was banned for way less than what some players do and say in game so i try to not talk much and report in the end of the game but if my reports wont do anything why the hell should i stop being toxic. At least give me a real person to evaluate my tickets. p.s: sorry bout my english
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