A bit behind the age, eh?

Some time ago I submitted a ticket to player support about a smurf. They solved the ticket itself. But in the end I decided to ask an additional question of how to report smurfing correctly. And there I was.... surprised. Does support even know that we've got no "Assisting enemy team" option any more (two years already, I think)? Are they aware that a smurf is usually a freshly made _expendable_ account made to protect the main high-level acc?
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