Role of a support

Um..... Can anyone tell me the role of a support... Conpletely like.... Warding..... Roaming...... With a detailed explanation.... Please I'm a birdbrain.... So please explain in detail.......
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We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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