HELP: 0% Win Ratio! Riot help me please!!!

In EUNE, where is my main account, i meet super toxic players who feed intentionally in 99% of my ranked games. (I'm not kidding!). So i created a new account in EUW in order to level up easier and get a higher rank. However, i have almost 0% win ratio, because i meet all the players i meet in EUNE, even though i am lvl 10! I get to play against the super OP smurfs and win while teaming with players who don't even know what's the "build"! What have i done wrong?! Is it the fact i chose "Expert" at start because i thought i could win easily? What should i do? Riot! If you find this post please help me!!!
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