I have been sitting on my support ticket regarding my hacked account for over 36hours now

How long does it take for riot support to answer my ticket? I put one out like 36hours ago and I received an email back saying that its gonna take awhile but I didn't expect it to be over 24hours. Is this even normal? Somebody hijacked my account almost 3 days ago and I've heard nothing from their support crew. It is extremely stressful to not know what is happening with your account and if I'll ever be able to get it back :( It was a pretty expensive account too with some riot points sitting there waiting to be spent. I suppose the hacker took those as well. Is anyone able to help me? Please and thank you in advance! Hacked account: Region: EUW Summoner name: Ceirin
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