What i don't get

So you can't name and shame people on the boards for trolling and int with proof. But when you send a ticket to riot with video evidence the guy is destroying the game you get the same generic message, and the guy is still going strong 20 games later. Even if you report them after the game, nothing! But you say a couple words in chat you're %%%%ed. Its getting stupid how many games i've already lost because of trolls and inters.
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