RIOT issued a permanent ban(for my friend) after I tried to ease his 14 days suspension, without is

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So my friend began playing LoL again after 1 year exactly, and he's a little angry, not overly toxic(if you me?). He got a 14-day ban after having 3 matches(needless to say in two games the other players started the fight...but he made it worse). I tried easing his suspension because I don't think something like this deserves a 14 day. Now, I don't think that he's not a little toxic, but he didn't even receive a chat ban or 5x20 ban time, which I think it's bullshit. Note that the words in our native language+a few English words were directed at me...his duo.

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