Incompetent Riot employee spreading misinformation? Systems broken? How can we trust Riot?

Clearly system shows 14 days ban: https://i.imgur.com/0RHlFKf.png Video of logging in: https://files.fm/u/k3y5xker#/view/Rec+2019-08-06+20%3B41%3B36.mp4;play Riot's response: https://imgur.com/2pxvm2K What is this bullshit lmao? This is the system and employees we put our trust in? {{sticker:zombie-brand-mindblown}}
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We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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