Wrongfully Banned, how long to recieve a response to my Ticket

Fairly sure my ban was wrongly applied as I was calling someone out without insulting them for saying I should "%%%",I've given a link to the chat logs I was shown. I've already been referred to player support over it. I was wondering if anyone has any experience with this and could give me an idea on how long I will be waiting on the player behaviour team to respond to the ticket and what kind of response should I expect? Ive never been toxic before after 6+ years of playing so Im hoping that Riot will completely remove the punishment.
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