Player escaped punishment....

I had a player that said "%%%" and "stfu" to me. I reported him for hate speech and negative behaviour. Nothing happened, the player didn't get punished at all. Players that give death threats like "%%%" receive a 14 day ban with "Instant feedback" I checked the player's recent games and he played a few more games so i know that he wasn't punished. Why hasn't this player been punished?
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