Someone telling me to kill myself still not banned after 24 hours

Hi all, Title says it all. - Week ago I got banned for 14 days for "%%%" in 30 seconds (IFS). - On my other account I had reported (through client and support ticket) a guy telling me to "end myself" and is still walking around after 24 hours. No IFS, no hold on games on OP.GG history, nothing. I have no idea how long an investigation is needed if these terms are covered in zero-tolerance policy. I literally sent them proof of the chat, alas, no progression. Rip Riot. Bias af.

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