I got permaban for one thing i dont know

Guyz after day 21/11/2015 i got permabanned http://prntscr.com/c3oguq I contacted supp and theres the reason~: http://prntscr.com/c3of06 When i contact the supp i meet another languange like german and etc, and iam afraid of being hacked. In the contact supp appears other mensagges in germany http://prntscr.com/c3oh7u Riot, i dont know what this mean i never heard about that, is possible to unban my account Att. AndreGamerPT
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