: > As volunteers we don't get paid to do this, we were chosen for different reasons with the ultimate purpose of being advocates for the community. as in all forum's game > we can lose interest in a certain subject if u are a volunteers u are free to go if u lose interest in doing it, same if u have no more time to do it > new volunteers join, some volunteers leave they have no more time? why they refuse help? as i said many players proposed to help for free > If they would like a chance to moderate, their current and only option is to be a positive force for the community, get noticed by the volunteers, join them, and go through a rigorous process. if the volunteers are not active and they just random.org ban coz of "no time" or "no interest" how they can chose someone? > I can say without a shred of doubt, that the reason sebz... were banned is not because of a single instance, but rather the combined history of his actions, I did remember to reference some unsavory comments in my previous reply. u didn't even check sbepuz97 story before type, that quote me why the situonation will not be solved and i'm just losing time i never got 1 report before the "emperor nerone" situation ^^ but gl > We're not infallible, we do however have each other and hopefully the community to lean on. that's why all players want back the tribunal, so u can't act as a dictator where noone can do something when u chose the wrong decision. right now is a dictatural status for riot game (speacking for moderator and support site) > Try as we might, it's not realistic for us to review every single comment of every single thread being posted every day, instead we rely on the community to report the content that shouldn't be present. reported for 8 days in a row. the "negative words" were int he title, not even need to open the post...amazing xd > We all have lives, some of us have kids, hobbies hobbies change and life pass, if u give up on league why just don't pass ur role? (last comment of floppyz is 1 MONTH ago, not 1 week ago) but as i said i stop here the discussion. coz i'm just losing time
I need to sort your comment into categories first. *** #Tribunal If you wish to discuss this topic there are a myriad of threads to go to. I would recommend [this](https://boards.eune.leagueoflegends.com/en/c/player-behaviour-en/jh88PNU9-riot-games) one in particular. If you persist to discuss it here, we will ultimately be forced to remove your comments for going off topic. [Universal Rules](https://boards.euw.leagueoflegends.com/en/c/announcements-en/3eWpXbJi) While you're entitled to your opinion, if you're unable to have a discussion without resorting to generalization and lacking rational arguments, there isn't any point in me spending my time responding to you. *** #Your suggestions [Pellah](https://boards.euw.leagueoflegends.com/it/player/EUW/Pellah) * 3.6k votes on the profile * Earliest post was july 2016 [mangialavandini](https://boards.euw.leagueoflegends.com/it/player/EUW/mangialavandini) * 4k votes on the profile * Earliest post was July 2016 Both of those have sporadic recent posting history, 2½-3 weeks ago since they posted, I am not allowed to discuss any actions taken against them, but I can look into them. I can't find "viceroys" or "halleluia". *** #Concern If you have evidence of a volunteer being abusive on the boards please direct me to those comments.
: > As volunteers we don't get paid to do this, we were chosen for different reasons with the ultimate purpose of being advocates for the community. as in all forum's game > we can lose interest in a certain subject if u are a volunteers u are free to go if u lose interest in doing it, same if u have no more time to do it > new volunteers join, some volunteers leave they have no more time? why they refuse help? as i said many players proposed to help for free > If they would like a chance to moderate, their current and only option is to be a positive force for the community, get noticed by the volunteers, join them, and go through a rigorous process. if the volunteers are not active and they just random.org ban coz of "no time" or "no interest" how they can chose someone? > I can say without a shred of doubt, that the reason sebz... were banned is not because of a single instance, but rather the combined history of his actions, I did remember to reference some unsavory comments in my previous reply. u didn't even check sbepuz97 story before type, that quote me why the situonation will not be solved and i'm just losing time i never got 1 report before the "emperor nerone" situation ^^ but gl > We're not infallible, we do however have each other and hopefully the community to lean on. that's why all players want back the tribunal, so u can't act as a dictator where noone can do something when u chose the wrong decision. right now is a dictatural status for riot game (speacking for moderator and support site) > Try as we might, it's not realistic for us to review every single comment of every single thread being posted every day, instead we rely on the community to report the content that shouldn't be present. reported for 8 days in a row. the "negative words" were int he title, not even need to open the post...amazing xd > We all have lives, some of us have kids, hobbies hobbies change and life pass, if u give up on league why just don't pass ur role? (last comment of floppyz is 1 MONTH ago, not 1 week ago) but as i said i stop here the discussion. coz i'm just losing time
I feel like a lot of what I've said has either been ignored, misinterpreted or misrepresented, so let me be absolutely clear. I've already reviewed the case regarding sbe...somethingsomething _***~~EXTENSIVELY~~***_! As for motivation, there's a simple yet elegant answer to that. > ### *Because we care* The tribunal had a lot of drawbacks, the two biggest concerns were accuracy and speed left much to be desired, but let's not get off topic. I'm sure a lot of players would like to become Volunteers, but desire alone does not make them qualified for a position within our organization. While I can't speak for the specific process it would take to join the program in Italy, in my own personal experience, I was merely helping out on the Boards, when one day I received an email asking me to join the program. All you really need to do, is being a consistently positive and helpful member of the community and sooner or later you will get noticed. If you see someone who fit those criteria, I can only suggest that you poke a volunteer about it, and they'll do their due diligence behind the scenes.
: still copy pasta 1. there are many old users that proposed to help the moderators because of their inconsistency, they refused the help, why? 2. moderators should be active to help in particular in the section they created named: "aiuto e supporto", because after u ban everyone noone will be able to help the players with bugs, and if they don't explain them to go on the support site, and we are banned, who is going to do it? 3. as u can notice (or even if u ask) all this situation started with "emperor nerone", an italian player that upvoted his own post, he got flamed from his attitude, after like 20 posts moderators come and ban like 20 memebers....just because they didn't read nothing, they just banned random.org (that's why i got sbanned, because i was inside the random.org) 4. to fix a forum first of all u have to organise a forum, if u create some section u NEED to be present in that section. as i said "aiuto e supporto" translated "help and support" should be checked all day by moderators...they never help someone in that section for example. why create that section if u don't wanna help players? this one is waiting for help for more than 1 week https://boards.euw.leagueoflegends.com/it/c/aiuto-e-supporto-it/0wOAtmrT-non-ho-pia-le-mie-impostazioni-e-non-posso-rimetterle-aiuto https://boards.euw.leagueoflegends.com/it/c/aiuto-e-supporto-it/AbspBE1G-system-error let's see who is going to help him. he asked for help...i gonna w8 him to be helped 5. u can't let a post that is very offensive for more than 1 week and then ban who underline that u are not doing ur job just because he is searching help in others boards to fix the problem u wanna know the reason why i got banned 1 month (and then perma banned?) because i typed the titlte of teh offensive post...is that a joke? 6. help members instead of just ban someone when u come back
I think there's some misunderstanding about optimal vs realistic, so let me clarify those details. As volunteers we don't get paid to do this, we were chosen for different reasons with the ultimate purpose of being advocates for the community. Try as we might, it's not realistic for us to review every single comment of every single thread being posted every day, instead we rely on the community to report the content that shouldn't be present. If for some reason content stay up for an extended period of time, it's usually 1 of 3 reasons: * It wasn't reported * It was reviewed and dismissed * It's on the 'to do list' and will be taken care of at the earliest possible chance We all have lives, some of us have kids, [hobbies](https://imgur.com/a/E6Sws), we can lose interest in a certain subject, new volunteers join, some volunteers leave, some projects are overwhelming and so on. It's important to let the Volunteers have a say in what their interest is, otherwise they will burn out incredibly fast. For instance, a few months ago Riot held a fan fiction contest on the Boards and the participation was overwhelming. A lot of stuff ended up happening behind the scenes, but when the contest was finally over and done with, I could tell that at least 40%-55% of the volunteers who had participated in pushing it over the line showed severe signs of being burned out, with another 20-25% showing light to moderate signs. Some Volunteers ended up reading more than 100 entries each with 1.000 word count, over a 1-2 week period. Despite all of that, I'm incredibly proud that so many of us stepped up when we were needed. When it comes to us posting in 'specific sub Boards' I can easily reveal that for the most part Volunteers read a whole lot more than we let on. Posting on the other hand, isn't always beneficial. Moderation rights is a touchy subject, and there's no chance to allow regular users access to those tools, even within the Volu program those with access is limited by certain factors. If those users which you refer to, would like a chance to moderate, their current and only option is to be a positive force for the community, get noticed by the volunteers, join them, and go through a rigorous process. I can say without a shred of doubt, that the reason sebz... were banned is not because of a single instance, but rather the combined history of his actions, I did remember to reference some unsavory comments in my previous reply. We're not infallible, we do however have each other and hopefully the community to lean on.
: as i said i ctrl+c what he type to me "i'm no more interested :3, when u gonna close italian forum remember that u could save it by fixing the problem. u prefer defend moderators that destroyed the italian forum by perma banning so many users randomly without even ask "why they did that?", they also removed a perma ban on me because "oh w8, as no sense we perma banned u"....and u wanna defend someone like that? gl with ur moderators. if u prefer a dead forum to a decent one, kepp like that{{sticker:slayer-pantheon-thumbs}} " p.s. sbepuz will no more type coz is a waste of time ^^, and as no sense join disc because will be exactly as when he joined floppyz and beppedessi, so they are like ehm ok uy are right but we have power so shut up xd and remove my perma ban it is possible to remove a perma ban? no. ask them about sbepuz97, then u will understand the situation of italian forum and as he said. bye, u are not interested in hep italian board (keep an eye if someone will get some answer after create a post, all memebers got banned, so or moderators help them or noone will be able to answer. moderators are afk, so xd)
Thanks for being the go between on this. As I explained I've reviewed this particular case extensively, and the only issue with moderation is the inconsistency and leniency, which is a direct result of the Italian guidelines. If we were to discuss the general health of the Italian Boards, I'd currently say it's in a bad place because of the inconsistency and leniency, allowing minor issues to fester and grow disproportionately large, rather than being dealt with up front. Although you can make an argument that a certain degree of toxicity on any social platform helps increase the activity, at the same time it also alienates those exact users that would be interested in joining and create the positive content. Another part of the equation is that by allowing this type of content, you'll undoubtedly end up attracting users with a negative and quite often hostile outlook, which in term undermines the current foundation that is required to keep it healthy and fair. This exact case this thread portrait, is a symptom of these problems. We have talked at length internally about what we can do to be more inclusive towards the Italian Boards, and one thing we keep bringing up is contests. Unfortunately the Italian laws and Government is blocking us on that front, as we're not allowed to grant any sort of reward to players living in Italy. If you have any suggestions on what can be done to improve the Italian Boards you're welcome to make your opinion heard.
: if u want to speack about that add: sbepuz97 (euw account) he got perma banned with both the accounts just for ctrl+c the tilte of the blasfemic post that the moderators didn't even noticed(so they banned him just because he made them notice that they weren't even checking the for 1 week) before was 1 month on sbepuz, then changed in perma ban as for sbepuz97 he said that he will no more partecipate in forums till when this moderators will keep their position as others old memebers. there isn't a sense that all the time they start to ban players randomly but they never partecipate in the forum discussion, and i repeat NEVER, the blasfemic post stayed 1 week in the forum for example (and sbepuz is pretty sure that u removed it after read this post, not the italian moderators) gl hf from italian players
While I'm flattered he believes I removed the content, I'll exercise my right and decline to comment on it. As for communication, I am on the EUNE server, so for obvious reasons I cannot add him in the client. Even if I could, we dislike using that platform to communicate with, I know we have a discord server where he/she can reach out to us (although I personally dislike using Discord). There should be a link in [this](https://boards.eune.leagueoflegends.com/en/c/off-topic-en/RvRMwQ8E-presenting-the-eu-boards-discord) thread. While doing research into this last night, I had the privilege of reading through some unsavory and abusive comments from sbepuz97, some of which seems to have been removed since. While I can't speak to his motivation or intention behind the comments, the execution left much to be desired. This is a snippet of the moderation templates used on the EN Boards which fit this situation to an uncanny degree. > Here on the boards, we value both positive, and negative, feedback. Negative feedback is important as it helps us understand other opinions from the community. However, we still ask you to keep the feedback constructive and within the boards Universal Rules if you wish to have it remain visible.
: A simple question.
I think your question is misleading and biased. Did he intentionally lose the game, which is a yes/no question. When it comes to determining the punishment, that's not up to us, at best I recommend reaching out to support with the details and proof of his guilt.
Angεl (EUNE)
: Want to contact someone
Greetings Angεl, Sorry to be the bearer of bad news, but unless he gave you some contact info himself, there's nothing I as a Volunteer can do for you, or Riot Games is allowed to do (in part because of the GDPR). If you know other people on his friends list, maybe you can get lucky and hope some of them have any form of contact info.
: try to guess why all his post about that got +15 and why there isn't any other post on italian forum except from recruitment
From my understanding, a lot of it has to do with the guidelines on the Italian boards being written in large parts with extensive help from a group of less reputable board members. As a result, moderation is severely hampered and thus exceedingly inconsistent, which leads to cases like this. While I can sympathize with parts of the process regarding his situation, in all honesty it should've never been allowed to reach such a ludicrous stage. We'd like to thank the Italian Board members for joining us, and would like to let you know that we are taking this topic seriously.
sbepuz97 (EUW)
: let's hope some moderator will do something, or the italian forum will be closed. he just ban players, nothing more he come 1 time in 1 week, and he bans, and then he go away if u are a moderator maybe u can check that THIS account was permabanned from the forum, and i forced him to give it back to me, because i just used an emote, and i got PERMABANNED and then he reverted the ban because he couldn't ban me lel p.s. he didn't even cancel the offensive post with blasfemy, he just deleted my 2 post vs the moderators....such a joke
I just wanted to let you know that we've looked into this extensively, and there's a lot more to this story than you're letting on. If you wish to discuss it let me know as I would need to bring up parts of your history and explain how it would affect you.
BereInBurta (EUNE)
: > [{quoted}](name=Declined,realm=EUNE,application-id=NzaqEm3e,discussion-id=HW0W1Uln,comment-id=0014,timestamp=2019-08-13T16:13:02.683+0000) > > Greetings BereInBurta, > > > Could you poke your friend and have him confirm what you're saying in a reply to me here on the boards pretty please? Sure, when I will see him online I will tell him about this thread. Sorry for overdue reply However, meanwhile, this is a copy paste from skype, he pasted me yeasteday the reply he got from support. " carsten, 2:27 AM Hello there, After investigating your case, I decided to remove the suspension on your account as it seemed it was issued incorrectly. I'm so sorry for the inconvenience this may have caused you. Please know that we're continuously making improvements to our system in order to prevent similar issues from happening. As I lifted the suspension and reset your honor level, you can now play on your account again. I'd like to give you some friendly tips: Try as much as possible to not pick Illaoi in ranged matchups. She does very poorly into them. When found in a situation where you are in that matchup. Build survivability first. To give you this game as an example, I would've stacked armor early. Also when against a ranged champion toplane, play as passive as possible and wait for jungle ganks. When Elise tried to gank you at some point in the game it was already too late and Draven was too fed. If you have any other questions or need help with anything else, please let me know! Best regards, Evil Jalapeno Riot Games Player Support Specialist "Cleansing Fire!" " So maybe, you can contact that evil jalapeno dude, to confirm the case, if my friend dosen't want to come on boards, he's not really a forum type, but i will tell him nonetheless.
No worries, I'm glad it worked out ˆ-ˆ
BereInBurta (EUNE)
: suspended for "trolling" in bronze :D :D :D
Greetings BereInBurta, Could you poke your friend and have him confirm what you're saying in a reply to me here on the boards pretty please?
: game does't lunch
Greetings III HoRuS III, There's currently an issue with Win7 users, although yours sound slightly differently, so in your case I would guess it's a permission issue which is preventing you from loading into the game, so could you please try and run League with admin rights and then go into a game and tell me how it went? Alternatively it could also be your firewall as 2hittinNougats pointed out, in either case I need to know how it went before I can assist you further.
: Can you do something about players like this?
Greetings Birdflap2000, Sadly, this is an issue we can't assist you with on the Boards. We suggest you [submit a ticket](https://support.riotgames.com/hc/en-us/requests/new) to Player Support. They'll be able to further assist you with this issue.
Cypherous (EUW)
: I mean as someone who was a wrenchman and discussed it to death with rioters i know why it failed, and that the benefits were really only a placebo, sure it "feels" good to involve players but if they aren't actually improving the system then its not serving its purpose, the accuracy and speed were far too low
At no point have I disputed that the accuracy and speed were a definitive letdown, quite contrary, as this is the 2nd(?) time we're on this particular subject, and the 4th time I've said almost the exact same thing in this thread. It's starting to become rather redundant to continue a discussion based on that particular premise. If I were to use your own words: > discussing it is worthless I would love to elaborate on specific details, but if you were once part of the system, you know that unless I either have the go ahead to discuss it, it is publicly available, or a logical conclusion. I'm simply not allowed to talk about certain things. What I can say, is that despite the placebo effect, it gave people a much greater feeling of being involved. It sparked a lot of discussions and certain trends were a lot easier to catch.
: I told a girl i main support Janna
This deserves some exposure, to the top you go!
Cypherous (EUW)
: The only advantages were placebo's They didn't actually provide a meaningful benefit
Still disagree. Unfortunately I can't get into why, as I'm unsure if I am allowed to talk about it, sorry :(
Xalin (EUW)
: So this guy saying my ideas are worthless is not derogatory manner ? When I got banned from boards I got banned because he reported my comment which I wrote to him and said that he is so good at learning all the nonsense rules. If I get banned for having an opinion like this why doesn't he get as well ?
It's not an attack on your person, he's making an argument that discussing the tribunal vs the current system is pointless based on a number of factors mainly regarding speed and accuracy. While I won't dispute it based on those specific parameters, those aren't the only parameters to discuss. If you look at the comment I made, I'm discussing some of the advantages the tribunal had over the current system. There's a specific issue with the current system that hasn't been address for instance. The current system is based on machine learning, so it can take awhile for it to pick up new trends, such as 'k.y.s' and it isn't currently able to distinguish toxic use from anything else, such as inquiries about it. In the Danish language, it stands for kissing, and something you could write in game would be '%%% og kram' but you could technically be punished for it. These specific scenarios were something the Tribunal had a much better time understanding. So there is plenty to discuss about the current system, but it's important to be able to have standpoint and include the reasoning to back up your argument.
Cypherous (EUW)
: Except lots of people who should have been punished weren't as a result of human bias, i saw the results myself so i know numerous people were pardoned incorrectly, bias doesn't factor in to the rules so it really served no purpose other than to make people feel like they were included in something they really didn't need to be included in There are no actual benefits to a tribunal system over the IFS, its faster, more accurate and has no bias, its not swayed by emotion and only cares about the facts as any punishment system should, whereas the tribunal was slow, inaccurate, clouded by emotion and resulted in people being pardoned when they shouldn't have Sure the IFS isn't perfect but its far better than the tribunal ever was
I'm not saying the previous system was great, I'm simply pointing out that in some areas the old system had some definitive advantages to the current system.
Cypherous (EUW)
: Thing is, there is nothing to discuss in regards to the tribunal, it existed, it was worthless, it won't be coming back, so there really isn't a discussion to be had anymore
I partially disagree with that statement. Sure the accuracy and speed was a definitive letdown, but what it did do very well, was giving the community an outlet and making them feel included and a chance to see that people who step out of line were being punished.
Xalin (EUW)
: Are mods sleeping ? This guy says my ideas are worthless and I'm offended by that. He needs a ban right now.
Just to clarify. Having an opinion is fine, being a %%%% about it isn't. Swearing itself isn't an issue either, it's when someone use it in a defamatory or derogatory manner is we draw the line.
: Login problem (help a gamer out)
Greetings Reported4Gey, Usually something like that can happen as a result of networking issues or permissions, could you try running League with admin rights once and tell me if that solve your issue? If it doesn't I'll need logs, but we'll cross that bridge if we have to.
: >Well, you all have this problem for 5 onths ago but I exprience this now. Have you come to a conclusion what to do and how I can fix it? Apprciated if you guys help me out with this.
Greetings Caesar kazi1, This thread is a couple of months old so it's no longer applicable to your situation. If you create a new thread and were a bit more specific and describe your issue more thoroughly, I'm sure you'll receive an answer you can use.
SayDaddy (EUW)
: I WILL FINALLY SPEND SOME MONEY ON THIS GAME
Hey SayDaddy, It seems people are getting a bit off topic, so I thought I'd step in and get back on track. *** #Name Personally I don't see anything wrong with your name, it's a bit weird but nothing off putting, or something which deserves any specific attention. I would recommend choosing a name which holds meaning to you somehow, or one that you won't feel the need to change at a later time, it'll make it a lot easier for your friends to recognize you as well. If you had a questionable name, the usual procedure is for Riot to give your account a new summoner name, usually something like: "tempname5169", at which point you can reach out to support and request a free name change. So there's no need for you to be worried about it. *** #Buying stuff I see a lot of people arguing both for and against purchasing stuff, but it all comes down to a few simple questions. * Do you like the game and do you want to support it? If you can't give a definitive yes to that question, I recommend spending some extra time worrying about whether you really want/need that skin/RP/Pass or whatever it is you're interested in.
: WHY DOESN'T RIOT MONITOR RANKED? I HAD A TROLL WHO DIDN'T GET BANNED DESPITE X9 REPORT!
Greetings tempname1816, Sadly, this is an issue we can't assist you with on the Boards. We suggest you [submit a ticket](https://support.riotgames.com/hc/en-us/requests/new) to Player Support. They'll be able to further assist you with this issue.
Rouhsif (EUW)
: how do i play as the US?
Well it's World of Tanks and WarGaming so there's only one real answer to that question: $$$. In theory it's a f2p game, in reality however all the balance issues are intricately tied to p2w mechanics. Most blatant example would be premium rounds, and the new bonds mission tied to Premium Account. At least in League, there's a concept in play called 'perfect imbalance', if you think one role is being obnoxious wait for the meta to adapt, and your problem to solve itself, in the meantime IIIrd Bishop mentioned a couple of worthwhile ways to counter tanks. Source: https://www.youtube.com/watch?v=e31OSVZF77w
JG KING (EUNE)
: FIX YOUR GAME!
Greetings JG KING, I havenøt seen anyone offering some constructive feedback so I thought I'd step in, first of I would recommend downloading the Hextech Repair Tool. Afterwards you should reach out to [support](https://support.riotgames.com/hc/requests/new) with the logs generated from the tool. Right now I have no information of what could be happening to degrade your experience although it does look suspiciously a lot like a background process or setting is interfering. Hextech Repair Tool (HRT) is a program that quickly compiles information from your game folder relevant to the issue at hand. You can download the tool [HERE](https://s3-us-west-2.amazonaws.com/player-support/tools/Hextech%20Repair%20Tool.msi).
: Any apparent inconsistencies or gaps can be filled with a very simple rule that shouldn't even require being written down: Don't be a jerk. Follow this one rule and you will never ever be punished in any way in League.
Spends a few seconds thinking it over.... - Networking issues - Billing issues - Lost account - 3rd party software *punished for behavioral reasons.
: Where do I post this? It only gave me this option. -Pathetic Singed{{champion:27}}
The "New Player Advice" board is intended for new players to get assistance from more experienced players, and ask relatively low level/basic questions. Because we want to create the best environment possible for new players to ask their questions in, we're taking a harsher stance on moderation. Any other questions, such as more advanced questions, will therefore be removed. Here is a list of every section of the Boards and what they're meant for: [Creations & Concepts](http://boards.euw.leagueoflegends.com/en/c/community-creations-en) - For sharing anything created by the community and showing off your skin ideas and champion concepts (_Note: Not for requesting skins or current champ tweaks_) [Streams & Videos](http://boards.euw.leagueoflegends.com/en/c/streams-videos-en) - For videos and streams! [Battlegrounds](http://boards.euw.leagueoflegends.com/en/c/battlegrounds-en) - For discussion about battlegrounds. [Esports](http://boards.euw.leagueoflegends.com/en/c/esports-en) - For discussion around esports [Champions & Gameplay](http://boards.euw.leagueoflegends.com/en/c/champions-gameplay-en) - For discussion around anything that has to do with playing the game. [Teams & Clubs](http://boards.euw.leagueoflegends.com/en/c/team-recruitment-en) - Want a team? Want new people on your team? Check this section out! [Player Behaviour](http://boards.euw.leagueoflegends.com/en/c/player-behaviour-en) - For discussion around chat restrictions, Ranked Restrictions, LeaverBuster, suspensions, etc. [Games, Contests & Jokes](http://boards.euw.leagueoflegends.com/en/c/forum-games-contests-en) - For participating in, or having, Forum Games and Contests, starting a never ending pun-thread or telling that one amazing joke! [New Player Advice](http://boards.euw.leagueoflegends.com/en/c/new-player-advice-euw) - For advice for new players. [Help & Support](http://boards.euw.leagueoflegends.com/en/c/help-support-en) - For technical Help and Support to get you back onto the Fields of Justice! [Bug Reports](http://boards.euw.leagueoflegends.com/en/c/bug-reports-eu) - For reporting bugs. [Alpha Client Discussion](http://boards.euw.leagueoflegends.com/en/c/alpha-client-discussion-en) - For discussions around the new Alpha Client. [Alpha Client Bugs](http://boards.euw.leagueoflegends.com/en/c/alpha-client-bugs-en) - For bug reports regarding the new Alpha Client. [PBE Boards](https://boards.pbe.leagueoflegends.com/en/) - For anything related the the Public Beta Environment (PBE) [Off-topic](http://boards.euw.leagueoflegends.com/en/c/off-topic-en) - For anything that doesn't fit above.
Cypherous (EUW)
: Yo Forum Mods
Hello Cypher, If you have a specific concern that's not already addressed please specify so I can elaborate as needed. I looked into your recent interactions with moderation, and I can't see anything out of order. Should you have any suggestions or feedback please provide them in a constructive manner.
need4blood4 (EUNE)
: My game gets stuck every time at same minute
Greetings need4blood4, I had to ask around and do some digging, around a year ago there were an influx of these cases, and it was related to some Anti Virus definitions at the time, therefore I cannot guarantee that these suggestions are going to work. If unsuccessful, I recommend [submitting a ticket](https://support.riotgames.com/hc/requests/new) to Player Support. Please notice that this was meant as a temporary solution, and that you should make sure to have an active Anti Virus program running on your computer at all times. ***** ***** #Part 1 Uninstall your Anti Virus temporarily (Norton, Avast, Avira, AVG, McAfee etc.) then restart your computer. Go into a custom game and check if the problem persists. #Part 2 Another related problem is Windows Defender, I'll explain how to disable it so pay close attention, if you need to, copy these instructions down onto a notepad. If Windows Defender is active, I'll explain how to disable it. Press these keys: > Windows + R Type in 'regedit' and click the 'Enter' key. Go to this specific folder: > HKEY_LOCAL_MACHINE \ SOFTWARE \ Policies \ Microsoft \ Windows Defender There should be a file called 'DisableAntiSpyware', make sure the value is set to **_*~~1~~*_** If you do not see it, right click on the background, and create a new file, make sure to use the DWORD (32 bit) version, and that the name is identical, including the capital letters. Restart the computer, and try it out once more in a custom game. *** *** That's it, that should solve your problem, if for some reason it doesn't I highly recommend that you copy the link to this thread and then [submit a ticket](https://support.riotgames.com/hc/en-us/requests/new) to Player Support, where you include this link. They'll be able to further assist you with this issue as well as giving you some more recent information about this. Let me know how it works out! ######[source](https://boards.eune.leagueoflegends.com/pl/c/pomoc-techniczna/EL43yXjq)
Shamose (EUW)
: Petition to make me the night's watch.
The irony is not lost on me.
Mada (EUW)
: I think it would be awesome if tft automatically deleted threads about tft
If that game mode is to stay up, I'd prefer we made a subboard for game modes instead, cause right now they're all over the damn place.
Enguienne (EUW)
: so.... there actually is apps like that?
https://i.imgur.com/seh6p.gif
Enguienne (EUW)
: Report unapproved third-party app?
Greetings Enguienne, If something sounds too good to be true, it probably is.
: I think he already submitted a ticket, but I will make sure to let him know. Also, sorry for asking so many question, but is there a way to refund all RP and BE purchases made in the last 2 days? Just in case that his account was ransacked during this period while the account is still active.
Don't worry about that, once the account retrieval procedure begins, everything should be handled accordingly. Since this is a delicate matter however, I can't really tell you anything else.
: -snip- ######Moderators note: Got it.
Thanks, tell your friend that if he hasn't already, he should [submit a ticket](https://support.riotgames.com/hc/requests/new) and choose the 'recover my account' category, while it may take a few days for PS to respond, that should start the process to get his account retrieved and any misuse taken care of.
: His old summoner name was "Halfwhite", and the current one - given by the hacker is "I am Tank" I believe that the ticket ID can be found in the screenshot, but I cannot get the link atm since my friend is offline, I'll try to send it your way when I have the chance. As for the match history, just need a couple of mins to upload the screenshots as links, and then I'll reply again with those :)
I just need a single link of a match he was in, and the specific summoner name of the player. And server.
: Quick question about customer support
Greetings BOBthebubble, While I don't understand the first part, could you tell me the summoner name of your friends account, or give me a match history link, or perhaps even a ticket ID of his request? While I can't guarantee his issue will be addressed faster, I can probably ask around to see if the account can be locked until the verification process goes through.
Vulpine (EUW)
: Wow, you can just say that? This will be my favorite quote from now on. If I knew that earlier I wouldn't have to make like 5 tickets about the same problem :)
If you make 5 tickets about the same problem, I guarantee the agents handling those tickets are not going to be pleased. By creating multiple tickets you're making your case significantly more difficult to go through, and odds are they're going to ask you in 4 of those tickets that you stick to the primary ticket. The goal is to get your issue resolved as expediently as possible, and in order to do that, you need to be as concise as humanly possible. Appointing blame, going off topic, dividing the focus or similar is not a viable solution, if you're the least bit interested in getting your ticket resolved with a satisfying answer.
: Yes it is that, here's the ticket ID: 41245400
Thanks for clarifying, before I proceed with this, I want to make sure all avenues have been exhausted first. Can you rebump the ticket, and simply say: > I was told by a Wrenchmen to let you know that you've provided me with a non relevant answer, that didn't address my ticket. If the ticket is now locked, let me know.
: What kind of support is this?
Greetings Sinful Mistress, Let me get this straight so there is no confusion what so ever. You created a ticket about the token stash on the missions tab, and their response dressed something else entirely? If the answer to that question is yes, please give me your ticket ID. If the answer is no, you'll need to explain a bit more precisely for me to help you.
: Yo ! Rito ! Implement an option to remove the chat box from your screen !
Hello everyone, Over time, the reasoning behind choices like these are often forgotten, so I thought I'd chip in and tell you a bit about the reasoning behind why Riot have considered this before, and decided not to go this direction. Another popular suggestion that often comes up, is to group all the negative players together and let them play with each other. This is commonly referred to as: **Prisoners Island** Unfortunately, both of those suggestions suffer from the same underlying dilemma. > It does not encourage reform. A very long time ago, Riot researched the impact negative players have on the other players in the game, and they discovered that it had a very significant ripple effect, which is why the need for a fast acting system was implemented to catch them directly afterwards, now the current punishment system. This system however doesn't curb toxicity, it only goes into effect after the damage is done, so Riot have taken extensive steps make players reform and become a force that drives a positive player environment. If Riot were to block the chat in some way or form, they'd only be allowing the underlying toxic issues to fester, giving the player even more chance to wallow in the toxicity rather than giving them a chance to overcome it. ######tl;dr Blocking the chat as a feature, only hides the underlying toxic issues but does not address it.
Raymaxe (EUW)
: This is ridiculous
Stay on topic please or we'll be forced to lock the thread.
: Qiyana Bundle took my RP but got nothing.
Greetings lightboy111, Sadly, this is an issue we can't assist you with on the Boards. We suggest you [submit a ticket](https://support.riotgames.com/hc/en-us/requests/new) to Player Support. They'll be able to further assist you with this issue.
BeastKong (EUW)
: 43 KILLS ONLY WITH Q- ABILITY!! | ONE-SHOT ENEMIES & TURRETS & BARON!!
: Riot games scamed me for rp
Greetings BravarTravar, Try relogging into the client to see if your issue is fixed. If not, in rare cases there can be up to 24 hours delay, so if you haven't received your RP after that period of time, I recommend that you [submit a ticket](https://support.riotgames.com/hc/requests/new) to Riot Support.
: RIOT FIX THE DAMN EUW SERVER
Greetings everyone, While we encourage players to express their opinions, it has to be done in a civil manner, which this thread is not. As such we've opted to lock the thread.
ImJolly (EUW)
: FCK U RIOT
Greetings ImJolly, While I can see that you're upset, there's not much I can do about it without any sort of information to work with, and based on your description I'm not even sure you would be interested in help, none the less here is a tool that's quite often used to solve a variety of issues. Hextech Repair Tool (HRT) is a program that quickly compiles information from your game folder relevant to the issue at hand. You can download the tool [HERE](https://s3-us-west-2.amazonaws.com/player-support/tools/Hextech%20Repair%20Tool.msi).
Nävë (EUNE)
: > [{quoted}](name=Declined,realm=EUNE,application-id=eZuvYsEr,discussion-id=TaoLezKH,comment-id=0001,timestamp=2019-06-26T12:54:35.705+0000) > > Greetings Nävë, > > As Shamose pointed out, there's currently some issues which impacts players, unfortunately there's not a whole lot that can be done about that. > > If it wasn't the case, I would've asked you to have a look at [this](https://support.riotgames.com/hc/en-us/articles/209765743-Connection-Troubleshooting-Log-Reader) article for more specific information into your case, but as it stands there's not a whole lot you can do other than waiting for the problems to be resolved. Alright then. But, am I gonna be punished for being disconnected when it's not my own fault? I mean other than losing 1 promo game. Thank you for the response.
Well.... as I recall, for you to not get punished there's a function which is called 'Loss Forgiven' which has to be enabled. Activating this is a HUGE deal as it impacts every ranked player on the server, and has the potential to impact the ranked balance severely. I assume it's been activated, albeit after you match ended, so depending on the timeline, you may or may not have a chance to get it changed, however in order to do so, you'll need to submit a [submit a ticket](https://support.riotgames.com/hc/requests/new) to support, and hope you'll get lucky.
Nävë (EUNE)
: Technical Support please answer me. I'm kindly asking.
Greetings Nävë, As Shamose pointed out, there's currently some issues which impacts players, unfortunately there's not a whole lot that can be done about that. If it wasn't the case, I would've asked you to have a look at [this](https://support.riotgames.com/hc/en-us/articles/209765743-Connection-Troubleshooting-Log-Reader) article for more specific information into your case, but as it stands there's not a whole lot you can do other than waiting for the problems to be resolved.
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Level 142 (EUNE)
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