: If the date for something you want to refund really is about to expire maybe you can contact support and have them refund it for you manually in exchange for your future token if you ask nicely. I know they usually don’t do this anymore but since the bug is their fault they might be a bit more lenient and you can come to a compromise.
Yup, I know. I did write to the support team and they said they will look into it after the issue is fixed.
: what do you mean next week?? everybody got it 3 days ago and we get it a week later? its like transfers all over again a lot of people will have the think they want to refund gone by then.
I have been told at Riot Support that we can open a ticket and try to manually refund some stuff that expired during the issue. Although, you should take a screenshot of things you have in there, in case they want proof. {{sticker:slayer-jinx-catface}} **EDIT: Open the ticket after the issue gets fixed.**
Eambo (EUW)
: Unfortunately due to the issue involved, we will require platform downtime to resolve. As you can imagine, taking the game down for a relatively small issue (compared to the overall game experience) isn't something we want to do, so this issue will most likely be fixed either next week during our hardware maintenance window if we are performing downtime, or with the next patch.
Alrighty, thanks for the answer. Sorry if my post seemed rude towards you guys, I was just a little frusturated with it. Guess I'll have to wait.
Fuld body (EUNE)
: I dont really understand the hole thing. Do we just get one token or three or something else? :D
You get 1 free refund token every year, but we were supposed to get one after 9.4 patch dropped. Unfortunately, some regions got left behind because of some issue.
Lothic (EUNE)
: Same here. It isn't really fair that other regions got their tokens, and EUNE is left behind... I know they are working on a fix, but it has been 3 days now...
Exactly. But atleast we're not the only region that doesn't have it yet.
  Rioter Comments
DylxnBK (EUW)
: This has probably been asked already. When is Sylas coming out?
> [{quoted}](name=DylxnBK,realm=EUW,application-id=39gqIYVI,discussion-id=n8wLXiwK,comment-id=,timestamp=2019-01-24T22:42:08.544+0000) > > Saturday? Tommorow? Sucks how they tease this new champion just not release it on the patch straight away. i understand that its always been like this though. Hopefully today. This spot belonged to "Ranked and Gameplay" but they released that on Day 1. So hopefully they will give us Sylas today. Although, it's Riot so.... don't get your hopes up.
Busty Demon (EUNE)
: Your Rank doesn't give you the privileges to flame.
{{champion:21}} 0/6/1 "LOL stop talking you scrub, my division is higher than yours, therefore my skill is obviously better." {{champion:103}} 10/2/4 {{sticker:zombie-nunu-bummed}}

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Level 147 (EUNE)
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