Rioter Comments
ríseNn (EUNE)
: League client stuck on authenticating...
towards the end of the game, the lagging and freezing kind of stopped, or became very minimal, but id like to say it stopped, i played a normal league of legends game from 25 minutes to 35 minutes into the game, now i cant start a game again and its stuck on auth again feelsgoodman
ríseNn (EUNE)
: League client stuck on authenticating...
its completely unplayable with freezing every 20/30 seconds for a minute.
ríseNn (EUNE)
: League client stuck on authenticating...
it runs flawlessly but sometimes it freezes, often.
ríseNn (EUNE)
: League client stuck on authenticating...
went ingame, all was good untill my character completely froze at 4minutes for 30 seconds and when it unfroze i was dead, lags hard ingame now..
ríseNn (EUNE)
: League client stuck on authenticating...
The issue seems to be fixed for me right now, didnt do the DNS or any other configuration, just fixed randoml,y hopefully it stays that way.
Aranixa (EUW)
: This is just very complicated to do.. Can it be fixed without us doing all this ?
> [{quoted}](name=Aranixa,realm=EUW,application-id=eZuvYsEr,discussion-id=Uv6mc3w3,comment-id=004b0003,timestamp=2017-06-23T06:20:13.591+0000) > > This is just very complicated to do.. Can it be fixed without us doing all this ? its not complicated
Declined (EUNE)
: Hey guys, While I don't have this particular issue myself, I was wondering if you could help me troubleshoot it. I would like anyone who's experiencing these issues regarding 'increased response times' to answer these questions. * A description of the problem and how it affect you. * Who is your ISP? (Internet Service Provider) * Which country do you live in? * Please give me a copy of your most recent LeagueClient log. * What do you see when you click [this](http://l3cdn.riotgames.com/releases/live/solutions/league_client_sln/releases/releaselisting_EUNE) link? * You should be seeing a bunch of numbers in an odd order, just say 'Yes' if that's the case, if not please take a screenshot, upload it somewhere and give me the link. * I read some posts of people having issues in-game as well, so please provide me with tracers. **** **** #Leagueclient Log * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](http://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us #Tracert * Press the [Windows Key] (that is the key on the left side of the space bar, between ctrl and alt) + R * Type cmd in the search bar and click "Ok". You should now see a black window with white letters * Highlight and copy the following commands one by one: > (tracert 31.186.224.42) > "%USERPROFILE%\Desktop\TracertEUNE1.txt" and > (tracert 192.64.170.252) > "%USERPROFILE%\Desktop\TracertEUW1.txt" * Paste these into the cmd window (black box with white letters) one by one by right clicking and selecting "Paste". Do not use the Ctrl+V shortcut as it will not work! * Depending on your connection, the trace may take 5-15 minutes to complete. A text file with the Tracert log will be created on your Desktop when it finishes * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](http://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us *** If you provide us with this information, it should be easier to troubleshoot the root cause of your problems. ######Disclaimer: I'm a Volunteer not a Rioter, I can only encourage you to help us, help yourselves :'( *** Edit: There's a thread on NA about this issue. > [{quoted}](name=Broporo,realm=NA,application-id=osqw6G4M,discussion-id=uxE7avEp,comment-id=,timestamp=2017-06-22T21:03:56.607+0000) > > We've noticed our EU players have been having difficulty getting logged in on the client, getting a string of disconnections, or simply never seeing any champions in champ select. While these issues can sometimes stem from server problems or network issues, We're beginning to suspect that this might be centralized around specific ISP nodes based on player traceroutes. > > We've seen that some players have had success getting logged back in by [**reconfiguring their DNS settings**](https://support.riotgames.com/hc/en-us/articles/201752664#wq5). This isn't necessarily a 100% fix, but we'd like to give this a go if nothing else has worked for you. > > If troubleshooting that DNS wasn't able to help, do us a favor and run a traceroute using [**WinMTR**](http://winmtr.net/) and the IP for your region below. Take that traceroute info and send it over to our tech guys in a [**ticket**](https://support.riotgames.com/hc/en-us/requests/new) so that we can get a better idea of how to fix this issue up! > > IP for EUNE Traceroute: 31.186.224.42 > > IP for EUW Traceroute:192.64.170.252 [Source](https://boards.na.leagueoflegends.com/en/c/help-support/uxE7avEp-622-connection-issues-on-eu) *** Edit: Redirected to [this](https://boards.euw.leagueoflegends.com/en/c/announcements-en/9aupEmoP-23-06-17-issues-with-bulgaria-and-surrounding-regions) thread.
description: as everryone else, stuck in auth, then loading, then attempting to connect to client, then just insane lags cant pick champion etc. country: bulgaria ISP: Blizoo WHen i click the link i see random numbers https://pastebin.com/wL1uVGGm : Leagueclient logs https://pastebin.com/Ej8VQiUK Tracert https://pastebin.com/pQBxMDNE Tracert https://pastebin.com/2CFSQDNi tracert
bloodster (EUNE)
: OMG Seems i found the problem https://drive.google.com/file/d/0BywIx3HxEktaV3BTeWdmSUFBWXc/view?usp=sharing
> [{quoted}](name=bloodster,realm=EUNE,application-id=eZuvYsEr,discussion-id=Uv6mc3w3,comment-id=0039,timestamp=2017-06-22T19:38:22.165+0000) > > OMG Seems i found the problem https://drive.google.com/file/d/0BywIx3HxEktaV3BTeWdmSUFBWXc/view?usp=sharing what does wtfast have to do with bulgaria or the client xD
ríseNn (EUNE)
: League client stuck on authenticating...
I guess 75 comments and about a thousand views, with 31 upvotes is not enough for riot to care or atleast tell us they're working on a fix? upvote the post boys
: > [{quoted}](name=adasdfasdfasfasd,realm=EUNE,application-id=eZuvYsEr,discussion-id=Uv6mc3w3,comment-id=000f0000000300010000,timestamp=2017-06-22T14:31:12.945+0000) > > are your friends using the same isp provider as yourself? im using blizzoo. I'm using blizoo either and weird thing is that their connection is supposed to be good , but its falling apart atleast 3 times every month . Getting sick of this, too bad we have a contract.
> [{quoted}](name=C9 FocuSsSss,realm=EUNE,application-id=eZuvYsEr,discussion-id=Uv6mc3w3,comment-id=000f00000003000100000001,timestamp=2017-06-22T14:44:51.130+0000) > > I'm using blizoo either and weird thing is that their connection is supposed to be good , but its falling apart atleast 3 times every month . Getting sick of this, too bad we have a contract. since were able to play perfectly in NA, except the 160 ping cus of the distance ofc, it should be the server's issue to the provider not only the providers issue? idk just fix it lol hehe
ríseNn (EUNE)
: League client stuck on authenticating...
: Can't be .. got a lot of friends playing without a problem.
> [{quoted}](name=C9 FocuSsSss,realm=EUNE,application-id=eZuvYsEr,discussion-id=Uv6mc3w3,comment-id=000f000000030001,timestamp=2017-06-22T14:19:32.048+0000) > > Can't be .. got a lot of friends playing without a problem. are your friends using the same isp provider as yourself? im using blizzoo.
Yuükí (EUW)
: I'm from Bulgaria
> [{quoted}](name=Yuükí,realm=EUW,application-id=eZuvYsEr,discussion-id=Uv6mc3w3,comment-id=000f0000,timestamp=2017-06-22T13:49:38.292+0000) > > I'm from Bulgaria bulgarian isp issue? or wtf?
gidson (EUNE)
: Good news guys apparently riot just found out bout the issue...took em 7 hours and another topic that pointed to this one. It seems being at the top of hot section with 40 and more comments is not enough to catch the eye!
> [{quoted}](name=gidson,realm=EUNE,application-id=eZuvYsEr,discussion-id=Uv6mc3w3,comment-id=001f,timestamp=2017-06-22T13:49:01.421+0000) > > Good news guys apparently riot just found out bout the issue...took em 7 hours and another topic that pointed to this one. It seems being at the top of hot section with 40 and more comments is not enough to catch the eye! how do u know?
ríseNn (EUNE)
: League client stuck on authenticating...
im from bulgaria too, might it have be a bulgarian problem?
ríseNn (EUNE)
: League client stuck on authenticating...
where are you guys from? maybe is a country thing, i know it might be unlikely but what if we are from the same country xD type ur country below plx since riot didnt make an annoucement
ríseNn (EUNE)
: League client stuck on authenticating...
riot pls how come they didnt even announce this issue in service status? they act like everything works great lol
ríseNn (EUNE)
: League client stuck on authenticating...
ríseNn (EUNE)
: League client stuck on authenticating...
have exactly same problem, if i gotta say with detail, First its stucked on Authenticating then after awhile about a few minutes like 3/4 even sometimes more than 5 minutes, it gets stuck in ''loading'' instead, after that i get logged in my account and i get an error saying i have no internet and its trying to recconect me automatically, after awhile stucked on that im logged on, and then everything is incredibly laggy, after trying for 30minutes to get in a costom game, i couldnt even pick the champion or my runes/masteries because they werent showing up and evreything was frozen, so it picked me a random champion and i got ingame, ingame ive got 37 ping and no lags at all, wtf?

adasdfasdfasfasd

Level 1 (EUNE)
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