: How long do support tickets take?
Varies depending on the current number of tickets. Sometimes there can be a widespread issue so numerous people might be submitting tickets causing responses to take longer. I would expect a response from 1-3 days on a typical week day. Sometimes you may receive an automated response at first which you may need to reply to before you get a human support agent. If you haven't received a response and your ticket is still open, don't respond/update it unless you really have to add something important to the request. Any update to the ticket will put it back to the bottom of the queue causing a response to take longer.
CJXander (EUNE)
: > [{quoted}](name=xXx Kish xXx,realm=EUW,application-id=39gqIYVI,discussion-id=hZdEYZ7P,comment-id=0001,timestamp=2019-11-15T11:09:13.094+0000) > > How > If you play your main role, which is support, you will get autofill blocked since you played as support. > So if you are really a support main, you would never play any other lane unless you pick adc as secondary. > > I know because I am a support main. https://i.imgur.com/Tbv2rl7.png No idea, i always have Support + Autofill secondary, and 3 times today i got the adc role. And the funny fact is, the support wasn't a support main either, he was something else...
Technically autofill is when you get a role you don't queue for (so you were only filled with your secondary role). All autofill protection means is you're guaranteed one of the roles you queue for (you are not guaranteed your primary role). I've been finding it really bad though recently. When i tried to play both flex and normals with an ADC friend, in more than half the games I got my secondary role and not only that, after playing my secondary role (top) I lost autofill protection and got jungle in the next game! Honestly, I know autofill and getting secondary roles is needed for the queue times, but I wish they could give us an opt in for longer queue times to reduce the fill chance.
Gohnaku (EUW)
: Riot bug lost my account
I believe the Twitter support have mistaken the account name changes (the username we login with) that have been occurring with you logging in and being forced to choose a summoner name. Although it could be possible that these are related. As for the support ticket, it can take support a while to respond to support tickets. You just have to be patient and wait, as responding to your ticket before you have received a response will put it at the back of the queue causing you to wait even longer. You will receive a response eventually, I promise! However, if you receive an automated response at any point, you may need to reply to the ticket to request a human. I hope they can resolve this quickly for you but in the meantime you will have to be patient until they have seen your ticket.
: bugs?
You should be able to kill the game using task manager or by pressing ALT+F4 if you get the never ending loading bug. If you close the game correctly, the client should go from dispalying game in-progress to displaying a "reconnect" button allowing you to reconnect to the game. If this doesn't help, please let me know so I can recommend a few other options!
: MY FREND SPEND ALL MY WORLDE 2019 TOKENS BECUS HEHSE A %%%% KMOW THE NYW LOGIGN SISTEM CAN YOU PS H
Well, only player support would be able to help with but at the same time, account sharing is against the rules so I don't think they would be able to help you here. You shouldn't share your account details with other people -- it's not a good idea. Edit: After rereading this, you said this is because of the new login system and I suppose you were at a friends house and used the stay signed in option? I would explain to support the situation and see if they can help you. If I understand this correctly, you didn't _account share_ but instead foolishly stayed logged in using the new launcher.
: The blind monk can get extra blinded?
https://nexus.leagueoflegends.com/en-us/2017/01/ask-riot-banished-to-prisoners-island/ "Why does Teemo’s Blinding Dart work on Lee Sin?" "For those with sight, Teemo’s darts are blinding, plunging his victims into an abyss of instant night. But little known fact, for those without sight, his darts actually have the opposite effect! As his dart sinks beneath the skin, a world of color, shape and distance swirls before Lee Sin’s eyes. Everything Lee Sin had only ever imagined – the myriad shades of autumn leaves, the nuance of a smile trying to be kept under wraps, the stars blinking their soft twinkle above – dance together in perfect harmony. And then… it’s gone. The nothingness of black envelopes his irises, and once again, the joy of sight is snuffed out. For as we know, Teemo is the devil. And only a devil would restore sight, ever so briefly to a blind man, then take it away again." A little funny explanation from the Ask Riot posts! {{sticker:slayer-jinx-wink}}
: Why I didnt get to show the mastery level after my game ??? :(
Hey since there have been a few responses which I don't believe are correct I'll explain what I think the issue is: There is currently a bug where after the match finishes, you won't receive any mastery progress or a grade. This means that your total mastery points for that champion won't change, you won't receive any chests, and you do not get any mastery tokens for mastery 6/7 progression. This bug has been around a while now, it's annoying and I'm afraid I have no idea if a fix for this is coming soon. There was also additional mentions of looking in your match history to see the grade, but this only shows when you look at the grade in the post match lobby but if the bug occurs, you don't receive a grade or mastery points.
: Matchmaking in ARAM
Hey, ARAM does have its own MMR but it is different to the Summoner's Rift MMR. You may see high elo or low elo players in different ARAM MMRs because they may not play ARAM much or just may not be that good at it. There is actually a site where you can check your ARAM MMR (it's not an official Riot site so it's more of a guideline to what your MMR could be): https://euw.whatismymmr.com/ You must have played sufficient ARAM games solo and recently for the site to give you information. It may also take a while to update.
: Free old skins.
This promotion was discontinued. https://support.riotgames.com/hc/en-us/articles/360001531228 You were able to submit a support ticket before it was removed and have them add the skins to your account. It might still be possible to have the skins added to your account if you contact support but they might just tell you that the promotion has ended and they cannot help you. Best of luck either way.
Wex0r (EUW)
: i think there might be a greek language pack check the options on the client login page
This isn't an option by default on EUW, you can change it in the config file though but it will mean having the game in Greek and not one of the standard languages supported by EUW. There isn't any way, as far as I am aware, to keep everything English whilst supporting the Greek characters.
Neotakou (EUW)
: I got my account stolen, got banned, what can i do?
You should submit a ticket to support at: https://support.riotgames.com/hc/en-us/requests/new If you have issues signing in, you may need to try open the page in incognito/private browsing or try a different browser. Explain the situation to support and they _should_ be able to help you or at the very least give you more information.
: I think your experience as support will help you better while playing jungle than top. Because, at the end of the day, jungle is a supportive role (well, not necessarily, but it can be if you focus on ganking your lanes hard), while top, at least until you can join your team in mid/late game, is the least supportive one.
I personally don't think being a support main helps with Jungle. My secondary role is actually top but I'm not that good at it. I know some people actually play support and mid. I honestly believe supports should find what off-role they are best at so they can play when they are filled with their secondary position. Of course with any new position, there's a lot to learn about matchups and trades.
Mada (EUW)
: Make blue item viable for Thresh, too
The only reason Senna can use the current Spell Thief's edge is because she was designed with the preseason items in mind. Since she released before the preseason patch, Senna has the passive to convert Spell Thief's into adaptive force. During preseason you won't buy Spell Thief's on Senna (well unless you want to go AP).
PaNoS1925 (EUNE)
: i have a buýing RP error
This probably isn't the issue, but I figured it's worth mentioning still. You can only buy so much RP on an account in a given day, after which you will be unable to buy more RP until the next day. You can actually bypass this by using a different account to gift to the account you want RP on (must be friends for at least a day though).
Awsane (EUW)
: Okay Ist there a reason why Riot dont say in the TOS that Paying a player to Duo boost is forbidden?
I imagine they don't like people paying for boosts, but you can't differentiate between a person playing with a friend and someone paying to play with someone. Any attempt to do so would have false positives with people banned that shouldn't get banned.
Shamose (EUW)
: So when you disconnect your champion starts walking towards base. Does yuumi dismount and walk back or does she stay on?
She stays attached and can become invincible when afk long enough (a mechanic to stop people from being farmed in the fountain, I think) which means she won't die when the person she is attached to dies. If you reconnect quickly enough, that will of course never happen as you have to be AFK a while for the invincibility. Back on topic: I would recommend having a phone with mobile data readily available to tether in case of emergencies, but this may not be an option for OP.
: Player names not showing in clubs chat
This has been very frustrating. Works fine for me on the mobile app for me though, so I've been checking that as a temporary fix in the meantime.
Kappz (EUW)
: i still have hope i would do anything and give any information they need to prove im innocent, but the support is not answering me
It takes time, if you respond to the ticket it actually puts it back at the bottom of the queue so you have to wait longer. So if support haven't responded yet, wait before responding further. If you did receive an automated response, you will find you may need to respond to the automated response (depending on what it says) to get a human support agent to take a look. Just be patient, you will receive a response and best of luck!
: Bring back Nexus Blitz
I really want to see Nexus Blitz and One For All! :-)
Kappz (EUW)
: Got permabaned while account got hacked?
We can't do anything for you here but support should be able to help you. Your case isn't unique, your account was compromised and someone used third-party tools aka "scripts" to cheat in-game. Support should be able to restore your account if they're confident it wasn't you cheating and restore your honour level but you will have to respond to the support tickets.
: Wrongfully Banned, how long to recieve a response to my Ticket
I believe the system is supposed to take context into account when banning. We can't see the chat logs for the whole game but I person believe saying something such as, "Dude, you can't say X" where X is a zero-tolerance phrase would not normally be punished by the system. I think it's less clear-cut in your case regarding the context due to the way you worded it. There was some passive aggression that was instigated by the other player where you shouldn't have responded and should have instead either ignored or muted them. I don't know for sure if anything above truly warrants punishment though, so I wish you best of luck with the response from player support.
: We are not even supposed to try to come back aren't we?
The short answer is... you should come back for your team. The long answer is, the system is supposed to have things in place to detect the differences between rage quits and internet issues. In reality though, if you're gone for longer than 5 minutes, the system provides _no_ incentive to return to the game. If you win, you won't gain LP and if you lose well, you still lose LP in the same manner. I submitted a ticket to support about this in the past, they cannot help restore the LP you lost when you win and still lose the LP due to being "AFK". I was actually only able go reconnect in my case with mobile data, but it took a while as my phone was flat and I had to get the charger. The worst part was the team wouldn't have won without me so why should I be punished by the system for doing my best to help and support others and secure the win? It doesn't even matter if you provide clear evidence of internet issues for your ISP, they cannot do anything due to the policies in place. So, yes you should return for the sake of your team, but in reality there is no incentive to play and help them win as you will not receive anything for it. The current "LeaverBuster" systems in place encourage AFKing the remainder of the game, I honestly believe this should be addressed by Riot.
MamaDuck (EUW)
: What champs do you think should get new skins?
Maybe I'm slightly biased but... Nami! :-) I want either an ultimate with two forms like Kayn based on healing and damage done or either a Pool Party or Star Guardian skin! I'd be interested in seeing what they could do for a legendary Nami skin too.
: Woke up to find my account banned!!?
To give further information regarding what the others said below. I've seen numerous people complain about this and it's usually a case of the account being compromised with a different person playing on your account with third-party programs enabled to cheat in the game. I would advise you check your match history for anything suspicious and put in a ticket to support. If you definitely didn't cheat, they _should_ be able to unban your account and restore your honour level. If you have any questions regarding how to submit a support ticket, just let me know here and I'll help where I can.
Valzuuuh (EUW)
: Hey, I synced your profile, you should be able to view your previous comments and discussions now! :-)
Thanks man, I thought it was something weird you guys could fix! <3
BibiFuuck (EUW)
: Thanks for URF
It was fun and frustrating at times but I'll miss it. I wonder if they'll try bringing back regular URF again or if it will only be ARURF again. {{sticker:sg-soraka}}
: Where ?
https://support.riotgames.com/ Scroll down and choose submit a ticket.
Rioter Comments
: League of legends account are now Riot accounts
Hey, It seems a few people are a bit confused by this. I commented on a few of the other discussions about this: > [{quoted}](name=Νami,realm=EUW,application-id=ETj6EdvQ,discussion-id=tp19OOrk,comment-id=0003,timestamp=2019-11-09T16:07:48.956+0000) > > Here's the relevant support article: > https://support.riotgames.com/hc/en-us/articles/360037264394-Riot-Accounts > > If you read that you can see that your name isn't unique across all regions which is due to someone else using the same name on another region (probably registered before). > > You only have to change your name if it isn't unique, I'm not sure how many people will need to do this but the support article should give more information. I would advise reading through the support article and if you have any further questions, to submit a ticket to the support team.
Shîvus (EUW)
: Phishing?
Hi Shîvus, Here's the relevant support article detailing the changes and why you've received this email: https://support.riotgames.com/hc/en-us/articles/360037264394-Riot-Accounts I hope that helps.
Ratatouka (EUW)
: This username already exists.
Here's the relevant support article: https://support.riotgames.com/hc/en-us/articles/360037264394-Riot-Accounts If you read that you can see that your name isn't unique across all regions which is due to someone else using the same name on another region (probably registered before). You only have to change your name if it isn't unique, I'm not sure how many people will need to do this but the support article should give more information.
: Annie - Versary disappeared ???
If after relogging you still don't have it available, I would send a ticket to support as they should be able to help you.
: where can i get original champion spalsh arts?
You can download the splashes from League Displays but they will usually be 1080p. I have seen some splashes released on the Artstation pages of the artists responsible for creating the splash which can sometimes be higher resolution, but that's about it for finding any higher resolution versions. If you do find another version that is higher res, chances are it has been upscaled from the original resolution provided by Riot.
Yunarito (EUW)
: League+
I think they're for the most part just re-branding it due to Riot releasing more (non-League) games so it doesn't make sense to be 'LoL friends' anymore. If you see someone online on mobile in the client, you will already see 'League+' under their name. But any new features wouldn't surprise me if they're related to the other games like TFT or Legends of Runeterra.
Malloror (EUW)
: No I dodged with 15 seconds late this is why it's strange, to me.
No idea then, but I do wonder if it's related to the new client with the sign out or exit. :S
Malloror (EUW)
: Cam Someone explain?
Did you dodge really late? I've had it before where dodging late can still have the game start with you in it. If you want to dodge, I'd dodge a lottle earlier in champ select to try avoid the issue.
Uraraka (EUNE)
: It is a bug and because the time of first biscuit delivered we can't remake some games; for games where we can remake after someone buys items, it is because they buy items in first 1.5 mins and then dc. If someone buys items after 1.5 mins and then dc we can't remake; if someone buys items, but just afk in base we can't remake. > WHAT IF A PLAYER DISCONNECTS SHORTLY AFTER THE GAME BEGINS? > As long as the player is disconnected for 90 consecutive seconds, and remains disconnected at 3:00, /remake will be an option. So, /remake is available if a player disconnects at 1:00, but not if they disconnect at 2:00. https://support.riotgames.com/hc/en-us/articles/208754686--Remake-FAQ
It's not related to biscuits or the rune, it's caused by something else. Here's a quote from ages ago about it: > [{quoted}](name=Sparkle,realm=NA,application-id=LqLKtMpN,discussion-id=KVQHu3Ah,comment-id=0001,timestamp=2017-12-08T16:15:53.297+0000) > > I posted on Reddit re: Biscuits when this came up there recently. Here's the copy pasta - > > > Hi! We looked into this one pretty extensively when it was first reported and found that it **Biscuits are not affecting /remake**. There are other factors that could stealthily block the /remake (such as the afk player moving, etc.) but I can see why you might think it's some weird interaction with Biscuits because the timing lines up so well. > > Receiving other items, such as Minion Demats, Viktor's item or a free Stopwatch also do not have any impact on /remake (we went ahead and checked all of those ones too, just to make sure). > > TL;DR Biscuits are not blocking /remake > > https://www.reddit.com/r/leagueoflegends/comments/7g9nvs/we_cant_remake_the_match_due_to_the_biscuit/dqilcj3
SuperJunk (EUW)
: Player name
I believe you're referring to the player with the name using Ξ a lot in the name (I won't put the whole name here as that would probably breach the no naming and shaming rule). Now, there's nothing wrong with this summoner name as the name doesn't contain anything offensive but I can see why it can make it harder for you to report them. The summoner name FAQ has a list of the supported characters here: https://support.riotgames.com/hc/en-us/articles/201752814-Summoner-Name-FAQ If a summoner name doesn't break the rules, then it won't need to be changed. If you would like to report the player yourself for something else, you can copy and paste the name from a third-party site such as op.gg or from your match history page on the Riot site here: https://matchhistory.euw.leagueoflegends.com/en/#match-details/EUW1/4256409030/201677151
: 🎃👻 Volunteer Halloween Quiz 👻🎃
: Trying to watch vods just logs me out
Do you have an adblocker or something else running that will block cross-site cookies? This can cause problems if you do. If you run Chrome in Incognito (Ctrl + Shift and N) you will probably find it lets you login and stay logged in fine in the Incognito tab. As others have suggested, you can also try a different browser to see if it works for you.
: Stuck on loading screen = leaver
I'm not 100% sure but I think that would be covered by LeaverBuster and LeaverBuster doesn't ban accounts only gives low-priority queue? I wouldn't be surprised if it doesn't normally get punished at all for a remake because only you lose the LP. Just still be careful and maybe consider turning off team and all chat if you want to definitely not get banned. Your account is in thin ice so it won't take much rule breaking with one valid report for your account to get permanently suspended.
Luciferrx (EUNE)
: Seriously??Wtf lol.Nasus stacked does so mutch dmg is insane.Try him with {{summoner:6}} {{summoner:4}} +{{item:3800}} . Lets see who escapes now.
> [{quoted}](name=Luciferrx,realm=EUNE,application-id=39gqIYVI,discussion-id=pEaRBuUF,comment-id=0001000000000000000000000002000000010000,timestamp=2019-10-17T14:32:15.561+0000) > > Seriously??Wtf lol.Nasus stacked does so mutch dmg is insane.Try him with {{summoner:6}} {{summoner:4}} +{{item:3800}} . > > Lets see who escapes now. I have played Nasus enough with ghost but ADCs late game destroy Nasus in no time at all. Any CC will destroy him, he loses to many matchups toplane and loses to every champion early. Even with 1k+ stacks it's easy to not be able to do anything in team fights due to CC and kiting and since Nasus's Q is a flat amount of damage it effectively does a lot less amount of damage compared to the mid-game where -- if you were able to stack freely -- you can two-shot an ADC.
Luciferrx (EUNE)
: You realise...{{champion:110}} {{champion:96}} are useless now.. {{champion:145}} is ok only because of her ap dmg yet she get outscaled too. {{champion:222}} {{champion:29}} {{champion:498}} with no mobility.You tell me they scale better then {{champion:24}} {{champion:39}} {{champion:8}} {{champion:75}} ?? Be serious bro.Adc is useless without support.Adc feed is not tanky and most of them have no mobility..1 jump on you youre dead.{{champion:67}} needs huge lategame and yet she cant do shit solo against someone with cc or slow like {{champion:24}} . All the time i see enemy adc feed i dont care at all.Because i know they weak and they cant carry without a decent team.ADC is team reliant. I won even against 20 0 adc.I even lost as 20 kill adc.Is not possible to carry solo as adc.
> [{quoted}](name=Luciferrx,realm=EUNE,application-id=39gqIYVI,discussion-id=pEaRBuUF,comment-id=00010000000000000000000000020000,timestamp=2019-10-16T19:16:56.645+0000) > > You realise...{{champion:110}} {{champion:96}} are useless now.. > {{champion:145}} is ok only because of her ap dmg yet she get outscaled too. > > {{champion:222}} {{champion:29}} {{champion:498}} with no mobility.You tell me they scale better then {{champion:24}} {{champion:39}} {{champion:8}} {{champion:75}} ?? > > Be serious bro.Adc is useless without support.Adc feed is not tanky and most of them have no mobility..1 jump on you youre dead.{{champion:67}} needs huge lategame and yet she cant do shit solo against someone with cc or slow like {{champion:24}} . > > All the time i see enemy adc feed i dont care at all.Because i know they weak and they cant carry without a decent team.ADC is team reliant. > > I won even against 20 0 adc.I even lost as 20 kill adc.Is not possible to carry solo as adc. Lots of people always quote Nasus as being a late-game champ but he's not. He spikes mid-game and then falls off. He loses hard to CC and getting kited.
: isnt rengar and ahri vastayan too?
Yeah, but I guess they wouldn't be able to give more traits to them? Idk. :S There are more Vastayans too for if it ever became an origin, but obviously I'm biased towards Nami! :-)
: Xayah and Rakan in TFT
I think we need a new origin. Vastayan. Then we can have Xayah, Rakan and Nami too! :-)
: SUGGESTION: Full screen & resizable client!
You can full screen the client but you need to either have no task bar on the monitor (an option for non-primary displays) or have the taskbar set to autohide. You can resize the client with ctrl and the up/down arrow keys.
: > In Bio says that Nami was the first of the Marai tribe She isn't the first one of the Marai tribe. What her bio says is "Nami was the first of the Marai tribe to leave the waves and venture onto dry land". She's actually very young. The Marai tribe lives at the west of mount Targon deep underwater. There is no region there, or at least, not yet. She is around Mount Targon right now. If you have more questions about her, you can ask ;)
> [{quoted}](name=Doom emissary,realm=EUW,application-id=IRLJz88n,discussion-id=OOnLefA6,comment-id=0000,timestamp=2019-10-07T01:30:50.123+0000) > > She isn't the first one of the Marai tribe. > What her bio says is "Nami was the first of the Marai tribe to leave the waves and venture onto dry land". She's actually very young. > > The Marai tribe lives at the west of mount Targon deep underwater. There is no region there, or at least, not yet. > She is around Mount Targon right now. > > If you have more questions about her, you can ask ;) Pretty much this. If I remember correctly you can see "Marai Territory" on the Runeterra map. There's not a specific region for Nami though, but her home is closest to Targon.
: Bug with Line Breaks
The line break tag doesn't have a closing tag. Most likely is the < > characters aren't the raw HTML characters.
: New Nami Skin
Definitely going to buy it and the chromas! There's a green chroma though, which looks like it might be LPP restricted. :S
Soulrk (EUNE)
: How to support Ezreal players as Nami - seriously pls help.
I hate supporting an Ezreal as Nami too but it happens. How to support them also really depends on the Ezreal player and how they're playing. Some of them do nothing but use Q to farm all game... Others you may be able to follow up with their engage by casting W when they go in to get the bounce and E to buff them. I still hate it when Ezreal is picked because it's usually someone that doesn't know how to play him properly and does nothing for most of the game.
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Νami

Level 206 (EUW)
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