Rioter Comments
Inverta (EUW)
: Game ERASED. No LP gained. No match history of it.
I was the premade and i also didn't get any LP nor does the game show up in my match history. The servers seem to be looking fine to me, and they also seem to be working for people on my friends list in the middle of their games. Would love a good explanation for what just happened.
Maluber (EUW)
: > [{quoted}](name=DynaLeptic,realm=EUW,application-id=2BfrHbKG,discussion-id=dfciNA1O,comment-id=00000000,timestamp=2018-01-12T21:58:59.092+0000) > > I have tried filling in a ticket at the riot support website, when ever i finish filling in a support and send it a message pops up stating "This page does not support your region. Some functionality may be unavailable." The problem is, is that i can't sign in with my account when in the Riot games Merch store as I've stated that the order was not ordered from my account but my mothers email. We try to sign in with the order number and her email address to then be told there's an error. You tried signing up to the game with your mums email and then try signing it at merc store after?
I just tried that now and it doesn't seem to change the situation, still can't send a return request as the order isn't attached to any account.
Maluber (EUW)
: Contact [riot support](https://support.riotgames.com/hc/en-us) explaining what you've said here and ask for a return request / packaging slip. They might be able to issue the credit to your account so you can reorder. Do suggest reading the link below for all the deets if you haven't yet done so. > Once you have completed the return request, you will be issued a packing slip indicating the address to which you should mail your returned item. Please print the packing slip and include it in the box with your returned items. Please make sure your order and SKU numbers are visible on the packing slip. You are responsible for return postage and we recommend you send the item back via a traceable shipping method as we are not responsible for returned items that are lost or damaged in transit. Please allow up to 14 business days to process your return after it has been received by the warehouse. You will receive an email confirmation when we have successfully processed your return and issued a refund. We will refund the full purchase price of the item and will also refund shipping if the return is due to our error, damaged or defective merchandise. https://euw.merch.riotgames.com/en/customer-care/returns
I have tried filling in a ticket at the riot support website, when ever i finish filling in a support and send it a message pops up stating "This page does not support your region. Some functionality may be unavailable." The problem is, is that i can't sign in with my account when in the Riot games Merch store as I've stated that the order was not ordered from my account but my mothers email. We try to sign in with the order number and her email address to then be told there's an error.
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DynaLeptic

Level 193 (EUW)
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