Borogow (EUNE)
: Its not enabled....
> [{quoted}](name=Borogow,realm=EUNE,application-id=eZuvYsEr,discussion-id=MtEUU1oE,comment-id=0001,timestamp=2019-07-02T12:12:26.433+0000) > > Its not enabled.... Can you advise what's not enabled? I just checked my EUNE account and can see Practice Tool okay.
: > [{quoted}](name=Eambo,realm=EUW,application-id=eZuvYsEr,discussion-id=s4AnaFgE,comment-id=0001,timestamp=2019-07-02T06:19:25.483+0000) > > Hovercards were disabled due to some heavy load on some backend systems, not just you guys! :-) do you know if it will be back later on?
> [{quoted}](name=6ix9ine Iffy Uh,realm=EUW,application-id=eZuvYsEr,discussion-id=s4AnaFgE,comment-id=00010000,timestamp=2019-07-02T11:46:42.861+0000) > > do you know if it will be back later on? Not planned for a permanent disable but don't know when it'll be back unfortunately. Once load has died down/more capacity has been added!
: Practice Tool/Custom games not working
These should be enabled as of about 20 minutes ago - have you tried relogging?
: Can't see what my friends are playing
Hovercards were disabled due to some heavy load on some backend systems, not just you guys! :-)
: Stuck in a ghost spectate game.
If you're stuck spectating, try going to C:\Riot Games\League of Legends\Config and deleting your "LeagueClientSettings.yaml" file. This should unstick you while a permanent fix is being worked on!
Dawla (EUW)
: how to make a request
You can submit a ticket at https://support.riotgames.com for Player Support to take a look at your account. It's very uncommon for bans to be overturned, but they can take a look. If you're interested in other opinions you could also post your chat logs on boards for the community to advise what was considered "toxic".
: No, that's not true. In NA they think that EU gets compensation. It's just a rumour on both sides
> [{quoted}](name=Gnominator,realm=EUW,application-id=2BfrHbKG,discussion-id=HM5LijNa,comment-id=00030000,timestamp=2019-07-01T10:30:31.245+0000) > > No, that's not true. In NA they think that EU gets compensation. It's just a rumour on both sides ^ This. That's been a long running meme from many years ago. This maybe happened in Season 1 or 2 due to things not being greatly aligned, but it's not common at all. It's just meme'd at this point that EU has issues, and NA gets compensation - and vice versa.
: Also, a folder takes near zero space on the harddisk, so removing it doesn't really bring any savings. BTW Eambo, EU forum seems to bug and not show you as a red right now, so your past 3 days of posts don't show in redtracker either. :(
> [{quoted}](name=Shiroe LogH,realm=EUW,application-id=eZuvYsEr,discussion-id=JNGMmZLB,comment-id=00030000,timestamp=2019-07-01T10:19:20.519+0000) > > Also, a folder takes near zero space on the harddisk, so removing it doesn't really bring any savings. > > BTW Eambo, EU forum seems to bug and not show you as a red right now, so your past 3 days of posts don't show in redtracker either. :( I will no longer be posting for Riot, so my posts will no longer show in red tracker :-)
: How to remove replays folder?
Hey iPsychoCannon, There's no way to remove this permanently unfortunately, as it needs to be ready incase you do try to save a replay.
: Cant see what my friends playin after new patch
Hovercards were turned off due to the heavy load they have been adding - this is expected at the moment!
: OHHHHH That's what you meant. That makes sense lol. Ignore my dumb comment from before then lul
> [{quoted}](name=HopeStartsWithU,realm=EUW,application-id=39gqIYVI,discussion-id=h5Qrpjkz,comment-id=000300000000000000000000,timestamp=2019-06-27T15:55:41.165+0000) > > OHHHHH That's what you meant. That makes sense lol. Ignore my dumb comment from before then lul No problem! We actually designed the queue delay system specifically for TFT, and it's mostly been doing it's job - today we've encountered a new issue and are triaging it as we speak!
: Except that happened on NA first lmao
> [{quoted}](name=HopeStartsWithU,realm=EUW,application-id=39gqIYVI,discussion-id=h5Qrpjkz,comment-id=0003000000000000,timestamp=2019-06-27T15:24:36.915+0000) > > Except that happened on NA first lmao This issue with games being unable to start in all queues did not happen on NA - we did have queue times, but those are intentionally designed to prevent issues like this occurring. Queues are expected, current impact is not :-(
Mrkitt (EUW)
: TFT Queue Times? Whats yours? (poll)
These queue times are very inaccurate and are due to an issue unfortunately. They should be around 5 minutes at the moment, but we're investigating some problems causing games to not start.
: > [{quoted}](name=Hansiman,realm=EUW,application-id=39gqIYVI,discussion-id=Ew5u0o7l,comment-id=00000000000000000000,timestamp=2019-06-27T15:04:50.411+0000) > > There's no indication that they aren't trying to permanently increase capacity, but things like this happen. Would you rather they do nothing to alleviate the issue when it does appear, because it seems to make it appear like they do nothing to permanently fix the problem? > > A company is quite capable of doing both, even if you do not personally see that. I like your post, but why dont we never read anything about the increase of capacity, even if its just a little? We dont hear nothing about that subject and thats why I called it out.
> [{quoted}](name=You didnt listen,realm=EUW,application-id=39gqIYVI,discussion-id=Ew5u0o7l,comment-id=000000000000000000000000,timestamp=2019-06-27T15:10:12.533+0000) > > I like your post, but why dont we never read anything about the increase of capacity, even if its just a little? We dont hear nothing about that subject and thats why I called it out. That's actually always happening behind the scenes. We're constantly evaluating our capacity, as well as the limits we are reaching, or might reach. EUW is usually pretty overprovisioned for average use, but as has been mentioned when a new product launches it does tend to cause quite a surge of interest which drops off. Overall it doesn't make sense to double your servers for a few days of use from a monetary, energy and space related standpoint. That's not to say we don't increase where we can for such events! It's just not really feasible to always be prepared for the maximum if you're only usually using half of that.
: Not to get snarky or anything because I can imagine the stress you guys are under trying to deal with this... ...But like, don't you guys make sure that your servers can handle the new game mode before you push the new game mode to live? Also, didn't this happen in NA when TFT released, no one think to check things..?? anyway, good luck sorting it out, hope we can get back to it soon {{item:2010}}
> [{quoted}](name=DallyingVirus85,realm=EUW,application-id=39gqIYVI,discussion-id=h5Qrpjkz,comment-id=00030000,timestamp=2019-06-27T15:02:54.441+0000) > > Not to get snarky or anything because I can imagine the stress you guys are under trying to deal with this... > > ...But like, don't you guys make sure that your servers can handle the new game mode before you push the new game mode to live? > Also, didn't this happen in NA when TFT released, no one think to check things..?? > > > anyway, good luck sorting it out, hope we can get back to it soon {{item:2010}} This hasn't happened in any region before - EUW is one of our biggest regions, and tends to have some unique challenges. Everything was going pretty smoothly up to now, and this may actually be unrelated to TFT as it's impacting all game modes. Regardless we're digging into it - but had this shown in other regions it would most likely have delayed rollout.
: > [{quoted}](name=Eambo,realm=EUW,application-id=39gqIYVI,discussion-id=Ew5u0o7l,comment-id=0000,timestamp=2019-06-27T14:46:53.416+0000) > > Due to high demand the game servers are under heavier load than normally they would. This is something that will decline over the coming days as the initial surge drops off - but during peak time, there may be delays until that point. NA is running as well. There shouldnt be any NA people over here, 2 other servers are live as well without restriction. Why do you think it will drop? Its summer, people have free time or take free time during this period. Twitch viewers are rapidly rising. Where on earth do you people think it will drop? Are you telling me you dont have the money to increase server capacity?
> [{quoted}](name=You didnt listen,realm=EUW,application-id=39gqIYVI,discussion-id=Ew5u0o7l,comment-id=00000000,timestamp=2019-06-27T14:53:48.598+0000) > > NA is running as well. There shouldnt be any NA people over here, 2 other servers are live as well without restriction. Why do you think it will drop? Its summer, people have free time or take free time during this period. Twitch viewers are rapidly rising. Where on earth do you people think it will drop? Are you telling me you dont have the money to increase server capacity? NA actually had close to 80 minutes delay during their peak yesterday. Unfortunately even with our throttle we're seeing issues, and are investigating!
: The client is tripping balls at the moment
Looking into this at the moment!
: TFT long que time - Whats the excuse now?
Due to high demand the game servers are under heavier load than normally they would. This is something that will decline over the coming days as the initial surge drops off - but during peak time, there may be delays until that point.
: ...so is this like an inside joke to ignore me or does it happen to everyone else? I've literally posted a video, here's the link again cause maybe it's invisible in the post. https://www.youtube.com/watch?v=j-RSKqjIRbc Edit 1 and 2: Not a single response my dude i.imgur.com/uQoISIR.png Firefox, chrome, internet explorer, and mobile chrome are all the same. Last activity June 25th. Edit 3: And also turned off my adblock, went incognito, tried it from my laptop. Gods. I hope the "specialist" won't be so stubborn when it comes to my issue as well since I literally have vods.
> [{quoted}](name=Dr Riael Aven,realm=EUNE,application-id=NzaqEm3e,discussion-id=P8HWpbqO,comment-id=00040000,timestamp=2019-06-27T12:47:40.546+0000) > > ...so is this like an inside joke to ignore me or does it happen to everyone else? > > I've literally posted a video, here's the link again cause maybe it's invisible in the post. > > https://www.youtube.com/watch?v=j-RSKqjIRbc > > Edit 1 and 2: > > Not a single response my dude i.imgur.com/uQoISIR.png > > Firefox, chrome, internet explorer, and mobile chrome are all the same. > > Last activity June 25th. > > Edit 3: > > And also turned off my adblock, went incognito, tried it from my laptop. > > Gods. I hope the "specialist" won't be so stubborn when it comes to my issue as well since I literally have vods. Just spoke with PS regarding this kinda form - the form you used has a security mechanic that hides responses from the player in order to protect information you might provide for recovery. This is so that, if your account is compromised, that isn't in your history for someone else to read and basically take ownership of your account. All the responses you've made are recorded there, they're just not visible on your end for this reason. Rest assured though it's in the queue for response and everything you've responded with is in there.
: Anyone know the usual response timer for support ticket?
Hey Dr Riael Aven, What makes you think the responses aren't working? It looks like you've submitted quite a number of replies to that ticket, which would unfortunately keep bumping it down the list to be investigated as it counts as an update/new content. I'd advise avoiding responding unless you have something very pertinent to add to avoid further delays :-( Edit: Ah sorry I missed that in the video, it's because it's not showing responses there? I believe this may be for security on certain contact where you need account recovery and the like, incase of account compromises. I'll see if PS can confirm that.
Uniia (EUNE)
: How can I restore default league controls when custom ones persist through reinstalling?
It's a little clunky, but basically: - Log in - Go to C:\riot games\League of Legends\Config - Delete the files you wish to reset (probably input.ini and LCULocalPreferences.yaml? - Play a game - this'll save the settings server side - relog, and it should persist
Chtholly (EUNE)
: Practice Tool.
Practice tool is disabled and custom games require 10 players due to TFT's launch. This allows more resources towards matchmade games by reducing the amount of non-matchmade games that are available. This will be temporary until we see the initial flux of players trying out TFT calm down a little! :-)
: idk. i've triedturning my avg antivirus OFF and i still got the dcs... how does that make sense? And what can riot support do lol. its just a waste of time.
> [{quoted}](name=T ºKP Billy,realm=EUW,application-id=eZuvYsEr,discussion-id=5g1a9EUE,comment-id=00000000,timestamp=2019-06-27T08:24:35.754+0000) > > idk. i've triedturning my avg antivirus OFF and i still got the dcs... how does that make sense? > > And what can riot support do lol. its just a waste of time. Support are our best method of both doing preliminary troubleshooting (ruling out the obvious causes) and gathering more information to correlate and report on. Support work closely with many teams within Riot when they find an issue impacting multiple people, and are the primary ingest for logs and reports to help get a better picture of things :-) Boards is primarily for player to player support, and a bunch of causes can result in disconnects. PS are generally pretty good at ruling those out and grouping them together.
Vysaga (EUW)
: CAN WE GET ATLEAST LOSS PREVENTED?!
Custom Games and Practice Tool are disabled due to the launch of TFT, this is intentional. As for your disconnection issue, we cannot enable loss prevented for only a subset of players - it's an "all or nothing" thing. If we enabled that, then we'd also turn off ranked - because there's no value in the ranked system if you literally can't lose. The disconnect issue we're aware of right now is caused by antivirus software - we've been in touch with the AV companies who have suggested updated, as they have released fixes for this problem. If that doesn't work, please [contact support](https://support.riotgames.com) for assistance.
: [Resolved] Where is TFT?
Due to the nature of some of the comments in this thread I'm going to lock it from further comments as the OP already got the answer they wanted :-) To reiterate, TFT should launch early morning EU time - no exact time, but keep an eye out for the news of it launching! :-)
: Hi, so when we can see TFT on EUW? I know its been told us it will be early morning, but when exactly? 3 AM? 5 AM? Excited for {{champion:136}}
> [{quoted}](name=BitConeeect,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=002f,timestamp=2019-06-26T21:39:57.309+0000) > > Hi, so when we can see TFT on EUW? I know its been told us it will be early morning, but when exactly? 3 AM? 5 AM? Excited for {{champion:136}} No exact time at the moment unfortunately - just early morning sometime!
: I'm sorry for interrupting your little conversation. I just wanted to state that I feel bad for this Riot employee. By reading the entire article, I realized that it is the same guy answering every question. How do you deal with... this?! Is it fun reading peoples comments telling you that you are insulting them when you in reality just stated a fact?
> [{quoted}](name=Ripping death,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=0008000000010000000000000000000100000002000000000000,timestamp=2019-06-26T21:24:43.735+0000) > > I'm sorry for interrupting your little conversation. I just wanted to state that I feel bad for this Riot employee. By reading the entire article, I realized that it is the same guy answering every question. How do you deal with... this?! Is it fun reading peoples comments telling you that you are insulting them when you in reality just stated a fact? Thank you :) It's...tiring :( I do this out of passion, not requirement - I started out on the boards and I want to keep our players as informed as I can, even if that information isn't what they want to hear. It's generally much easier and less stressful to say nothing when this isn't your actual job, but I used to enjoy participating with the community :)
RepοrtHer (EUNE)
: > [{quoted}](name=Eambo,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=002b0000,timestamp=2019-06-26T21:16:38.284+0000) > > It was posted on NA boards by an NA Rioter so it wasn't localised for time. Again I agree this resulted in poor communication which hopefully won't happen again! I see, it seems they didn't even post the time in PDT they only mention in the time table PM.
> [{quoted}](name=RepοrtHer,realm=EUNE,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=002b00000000,timestamp=2019-06-26T21:20:02.030+0000) > > I see, it seems they didn't even post the time in PDT they only mention in the time table PM. The post mentions Pacific Time at the top if I remember correctly - but an easily missed detail :-(
RepοrtHer (EUNE)
: why did the time was in PDT and not in local time? I am pretty sure this would be better for each zone to know their time, when it will exact released. I bet its in PDT, because half people will sleep and other people will be online, so the servers won't fry. {{sticker:slayer-pantheon-popcorn}}
> [{quoted}](name=RepοrtHer,realm=EUNE,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=002b,timestamp=2019-06-26T21:15:37.712+0000) > > why did the time was in PDT and not in local time? I am pretty sure this would be better for each zone to know their time, when it will exact released. I bet its in PDT, because half people will sleep and other people will be online, so the servers won't fry. > {{sticker:slayer-pantheon-popcorn}} It was posted on NA boards by an NA Rioter so it wasn't localised for time. Again I agree this resulted in poor communication which hopefully won't happen again!
Heartpoo (EUW)
: > [{quoted}](name=SirLazyCat,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=0008000000010000000000000000000100000002,timestamp=2019-06-26T21:02:36.159+0000) > > Poor child, relax. > If you can get so upset on a game it means nothing serious is going on in your life. > If you can't appreciate the patience and the professionalism of EAMBO staying cool regardless your %%%%%y attitude you still have a long way to go as a human being. > I'm unhappy as well but you must be stupid (yes, I'm implying you are) if you think someone in RIOT is enjoying the poor impression they are giving us by not keeping their words and not releasing the content on time. > > Will something change by you behaving like a 5 years old spoiled brat? No, so don't treat others like that. > Go to sleep and tomorrow everything will look better. > Maybe even you. you know what i've been trough in my 4 years on this game i have been treated like garbage by every riot employee i have encountered i ask them nicely yet they dont treat me with respect. as for your child comment or 5 year old is that all people can say nowadays ? you are not rlly creative are you with insults and how is me asking whats up with this being a spoiled brat i would like some clarification :D {{sticker:slayer-jinx-catface}} have a nice night ^_^
> [{quoted}](name=Heartpoo,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=00080000000100000000000000000001000000020000,timestamp=2019-06-26T21:11:47.197+0000) > > you know what i've been trough in my 4 years on this game i have been treated like garbage by every riot employee i have encountered i ask them nicely yet they dont treat me with respect. as for your child comment or 5 year old is that all people can say nowadays ? you are not rlly creative are you with insults and how is me asking whats up with this being a spoiled brat i would like some clarification :D {{sticker:slayer-jinx-catface}} have a nice night ^_^ I apologise if that's the impression you got, no disrespect was intended - I was simply stating facts and they were misconstrued as insults. As I mentioned elsewhere I've no obligation to be on boards and do this in my spare time out of passion - I'm not here to waste my own time insulting people, but rather keep you posted and answer the questions I can.
MISSIO (EUW)
: > [{quoted}](name=Eambo,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=000800000001000000000000,timestamp=2019-06-26T20:12:59.538+0000) > > You didn't - it may have been PBE if it was a steamer but she isn't live on NA right now. We launch champions globally at the same time. Seen it aswel but don't flame me ^_^ Eambo i already have problems with other rioters
> [{quoted}](name=MONKEYKING9991,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=0008000000010000000000000001,timestamp=2019-06-26T21:07:11.004+0000) > > Seen it aswel but don't flame me ^_^ Eambo i already have problems with other rioters As mentioned elsewhere please provide a match to investigate. Most commonly when people think a champion is live on another region they're watching streamers on PBE and not realising it's a patch ahead :)
: Whats the estimated time from now that TFT is coming out on EUNE.
> [{quoted}](name=ToukaBestGirl007,realm=EUNE,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=002600000000,timestamp=2019-06-26T21:03:32.612+0000) > > Whats the estimated time from now that TFT is coming out on EUNE. No exact estimate but early morning tomorrow (27th). Hopefully by the time you wake up your little legends will be waiting!
: aight, i will leave you all alone after this last question then, and i think a few if not all will be onboard with me here... how about for lets say the fun of it, next time you release a champion, or new feature or anything, which is "wanted" by the community/playerbase you release it in EU before anything else? since we are pretty much always the last
> [{quoted}](name=BoilerZone,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=00030000000000000000000000020000000000000000,timestamp=2019-06-26T21:00:27.395+0000) > > aight, i will leave you all alone after this last question then, and i think a few if not all will be onboard with me here... > > how about for lets say the fun of it, next time you release a champion, or new feature or anything, which is "wanted" by the community/playerbase you release it in EU before anything else? since we are pretty much always the last I put a pretty detailed explanation elsewhere about how we choose the servers, but tldr is it depends on the risk and the usefulness of launching on that server. An example of "careful what you wish for" is Clash - it was launched early on EU, had issues, and a large amount of players were both upset and complaining. We don't want that, you guys don't want that, which is why we have to find a balance of "launch quickly" and "launch safely." It may be hard to believe but nobody wants TFT active everywhere more than we do :) we just wanna make sure it won't cause issues, especially on large regions like EU!
: [](http://prntscr.com/o74sgt) Considering it is now 10pm in britain and past the date in other parts of EU, we can see that there was either a lie or a misunderstanding. weird that EUNE has it however.
> [{quoted}](name=Algurmorbid,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=0026,timestamp=2019-06-26T20:55:41.147+0000) > > [](http://prntscr.com/o74sgt) > > Considering it is now 10pm in britain and past the date in other parts of EU, we can see that there was either a lie or a misunderstanding. weird that EUNE has it however. As mentioned the time was in PDT rather than local time - you can expect TFT to launch early morning our time (which is PM PDT). Apologies for the confusion on that post, it seems the timezone was missed by most people reading it :( EUNE does not have it yet however. At this time I believe NA/OCE/JP are the only regions with TFT live at the moment.
: then why not JUST, really just, use the thing between "your" ears and release it the 26th.. Or same start, and write releasing for EU on the 27th? again you as in Riot, are creating a problem, that every other big company is gracefully avoiding, by making a statement that is clear.
> [{quoted}](name=BoilerZone,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=000300000000000000000000000200000000,timestamp=2019-06-26T20:52:48.161+0000) > > then why not JUST, really just, use the thing between "your" ears and release it the 26th.. Or same start, and write releasing for EU on the 27th? > > again you as in Riot, are creating a problem, that every other big company is gracefully avoiding, by making a statement that is clear. The latter is fair feedback - due to this being a post on NA specifically it wasn't converted to local timezones. That was poor communication and we're aware of that. The reason for not launching immediately has been stated a few times and that's to ensure a smooth rollout globally. Staggered releases are common with new products to avoid rolling over 10 servers at once - better to test in one and find issues than test in 10 and they all fall over.
Nahiri (EUW)
: euw is always some of the last and u cant say its because we have a huge population when riot always releases to JP NA and OC before us, and i would assume 80% of those have a bigger playerbase then we do, theres a reason the OC JP launch that was "yesterday" have a 10 lvl restriction compared to our servers i guess.
> [{quoted}](name=Nahiri,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=0008000000010000000000000000000100000000000000000001,timestamp=2019-06-26T20:52:38.688+0000) > > euw is always some of the last and u cant say its because we have a huge population when riot always releases to JP NA and OC before us, and i would assume 80% of those have a bigger playerbase then we do, theres a reason the OC JP launch that was "yesterday" have a 10 lvl restriction compared to our servers i guess. All those regions have a much smaller playerbase than EU actually. The level restriction is temporary to stop an influx of new accounts flooding the regions - it'll be lifted once things even out globally :)
: Riot stated that TFT will be playable for EUW etc. the 26th in 1 hour and 17 min it will be the 27th, and in a earlier comment you said we shouldnt wait up, coes it will release early thursday morning (27) why in gods name, did you write it will be released the 26TH, and dont BS me with the timezone shiz... 26th is the 26th, not the 27th... Link to release dates! https://boards.na.leagueoflegends.com/en/c/developer-corner/hvzgE6om-tft-teamfight-tactics-release-timeline-and-temporary-restrictions Atleast blizzard can be trusted on a date when they set it.....
> [{quoted}](name=BoilerZone,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=0003000000000000000000000002,timestamp=2019-06-26T20:46:29.523+0000) > > Riot stated that TFT will be playable for EUW etc. the 26th in 1 hour and 17 min it will be the 27th, and in a earlier comment you said we shouldnt wait up, coes it will release early thursday morning (27) why in gods name, did you write it will be released the 26TH, and dont BS me with the timezone shiz... 26th is the 26th, not the 27th... > > Link to release dates! > > https://boards.na.leagueoflegends.com/en/c/developer-corner/hvzgE6om-tft-teamfight-tactics-release-timeline-and-temporary-restrictions > > > Atleast blizzard can be trusted on a date when they set it..... There's a note at the top of that linked post stating it's PDT. PDT is 8 hours behind us - for example 8pm their time is 4am our time. That post is still correct, people are just missing the timezone conversion due to it being an NA post :(
BlueBurg99 (EUNE)
: Na legit got it but its 22:28 and we still did not get it.
> [{quoted}](name=BlueBurg99,realm=EUNE,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=00080000000100000000000000000001000000000001,timestamp=2019-06-26T20:28:47.781+0000) > > Na legit got it but its 22:28 and we still did not get it. The latest information I've seen on our Twitter mentions it'll most likely be early tomorrow morning EU time. I wouldn't wait up for it tonight, but rest up for some early games if possible!
Heartpoo (EUW)
: "This post is on the NA boards, so it's posted in their local time (PDT). PM PDT can be anything from late evening to early morning EU time if that helps any." your words by saying something like everything is at same time released globally then the other regions shouldnt have tft or qiyana then right? {{sticker:slayer-pantheon-thumbs}}
> [{quoted}](name=Heartpoo,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=00080000000100000000000000000001000000000000,timestamp=2019-06-26T20:28:26.328+0000) > > "This post is on the NA boards, so it's posted in their local time (PDT). PM PDT can be anything from late evening to early morning EU time if that helps any." your words by saying something like everything is at same time released globally then the other regions shouldnt have tft or qiyana then right? > {{sticker:slayer-pantheon-thumbs}} I think you're conflating a few of my posts. I've mentioned that things like champions we generally release at the same time as we have done such launches successfully numerous times in the past and are comfortable with it - versus a totally new feature such as Clash or TFT which is new to us just as much as you guys. With the new stuff they tend to be on a staggered rollout to ensure confidence in the product before moving on to riskier shards. EUW especially tends to be one of our last, not because we don't care about it, but because it has a large amount of players - and we don't want the whole region to fall over because we rushed a launch. Even if we did that and 9 times out of 10 it went well, that last one tends to be the one that is remembered (such as Clash) - so we take our time with launches to give the best overall player experience at the cost of a slight delay.
Heartpoo (EUW)
: "Qiyana isn't on NA, you are misinformed" your stating a fact by implying i'm lying
> [{quoted}](name=Heartpoo,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=000800000001000000000000000000010000,timestamp=2019-06-26T20:24:00.060+0000) > > "Qiyana isn't on NA, you are misinformed" your stating a fact by implying i'm lying Misinformation isn't lying, it's having the wrong information. Again if you can provide a link to the match where Qiyana was played I'll happily investigate, but to use her as an argument of NA getting everything first is simply incorrect.
Vpx (EUNE)
: > [{quoted}](name=Eambo,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=001b0000,timestamp=2019-06-26T20:14:56.058+0000) > > I believe there was some publishing information issues with timezones - it wasn't intended to mislead anyone and was always the plan. We tend to keep launch dates and times vague to avoid such confusion, and normally would simply say in a patch cycle - but players have always asked for a more solid timeframe and we've tried to accommodate :-( > > Truthfully it's a "can't win" scenario unless we can give the exact time of launch and guarantee we won't miss it - which isn't something we can do due to potential issues. I feel like rito's response team is like the receptionists at hotels. They hear stupid things but they gotta keep up cauz that's their job. This is actually keeping me distracted till tft comes out.
> [{quoted}](name=Vpx,realm=EUNE,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=001b00000000,timestamp=2019-06-26T20:21:04.877+0000) > > I feel like rito's response team is like the receptionists at hotels. They hear stupid things but they gotta keep up cauz that's their job. This is actually keeping me distracted till tft comes out. I actually do this in my own time to try and keep people up to date with what information I can share or know :P Glad it's entertaining you until TFT hits our server! :P
Heartpoo (EUW)
: is this how a riot employee should act? saying im lying or do you ban my account after this cuz i said something you dont agree with while i obviously did
> [{quoted}](name=Heartpoo,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=0008000000010000000000000000,timestamp=2019-06-26T20:19:37.561+0000) > > is this how a riot employee should act? saying im lying or do you ban my account after this cuz i said something you dont agree with while i obviously did Do you have a link to the match? I'm simply stating a fact - Qiyana is not live on NA and should not be playable. If she somehow was in a game I'd love to see it so I can look into it, but she isn't "released" on any region except for PBE right now.
: I would really appreciate it if this was just told to us from the beginning. I know you like the league hype, but I got really disappointed by you guys doing it this way. I would have had no problem at all if you guys told us tft was dropping a random time within path 9.13. Again, very disappointed
> [{quoted}](name=carrymeplsss,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=001b,timestamp=2019-06-26T20:07:35.687+0000) > > I would really appreciate it if this was just told to us from the beginning. I know you like the league hype, but I got really disappointed by you guys doing it this way. I would have had no problem at all if you guys told us tft was dropping a random time within path 9.13. Again, very disappointed I believe there was some publishing information issues with timezones - it wasn't intended to mislead anyone and was always the plan. We tend to keep launch dates and times vague to avoid such confusion, and normally would simply say in a patch cycle - but players have always asked for a more solid timeframe and we've tried to accommodate :-( Truthfully it's a "can't win" scenario unless we can give the exact time of launch and guarantee we won't miss it - which isn't something we can do due to potential issues.
Heartpoo (EUW)
: then why did i see someone play her on live?
> [{quoted}](name=Heartpoo,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=00080000000100000000,timestamp=2019-06-26T20:09:09.900+0000) > > then why did i see someone play her on live? You didn't - it may have been PBE if it was a steamer but she isn't live on NA right now. We launch champions globally at the same time.
Heartpoo (EUW)
: NA server already has Qiyana available but EUW has to wait ofc cuz you need to be "comfortable" to release it for our region. maybe cuz ur dumb company is located in NA means that EUW can fck themselves waiting for something they already have ofc good work guys keep it up PS: Dont nerf yuumi is not broken indi company
> [{quoted}](name=Heartpoo,realm=EUW,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=000800000001,timestamp=2019-06-26T20:03:28.497+0000) > > NA server already has Qiyana available but EUW has to wait ofc cuz you need to be "comfortable" to release it for our region. maybe cuz ur dumb company is located in NA means that EUW can fck themselves waiting for something they already have ofc good work guys keep it up > > > PS: Dont nerf yuumi is not broken indi company Qiyana isn't on NA, you are misinformed. She is only available on PBE right now.
6Hikari6 (EUW)
: Why does it have to be an entire day though? Shouldn't the impact of the change be noticeable in mere hours? I mean we live in the information age you might aswell be able to make a judgement on it in minutes. To name another big company, Blizzard was also able to switch to releasing patches simultaniously on all servers. Also isn't the entire point of PBE so that not everything breaks and crashes on release? I mean you already have a perfect testing ground I don't see why you need to chain up another one and thus give NA players an advantage. And for that matter shouldn't there be a european PBE server since you need to test for many different languages anyways.
> [{quoted}](name=6Hikari6,realm=EUW,application-id=39gqIYVI,discussion-id=UYyMgOcE,comment-id=000200020000000100000001,timestamp=2019-06-26T19:51:48.144+0000) > > Why does it have to be an entire day though? Shouldn't the impact of the change be noticeable in mere hours? I mean we live in the information age you might aswell be able to make a judgement on it in minutes. To name another big company, Blizzard was also able to switch to releasing patches simultaniously on all servers. Also isn't the entire point of PBE so that not everything breaks and crashes on release? I mean you already have a perfect testing ground I don't see why you need to chain up another one and thus give NA players an advantage. And for that matter shouldn't there be a european PBE server since you need to test for many different languages anyways. A few minutes or even hours isn't enough time to see a full test of a product. For example if we test at 4am, it's not the same as testing at 4pm. More players, different behaviour, different stresses on different systems. 24 hours is the bare minimum to get a full day of information across all behaviours. Even then, weekdays and weekends are different. PBE is a test of the system in a much smaller scale. Each region has different capacities and capabilities to handle different load - it wouldn't make sense to have the exact same amount of servers for EUW as RU for example. As such, they all have their own unique risks and challenges. We can compare some of them (IE: NA and BR might be comparative), but that's limited in it's usefulness. Ultimately it boils down to not launching everything on a whim, finding it fails, and taking down every single region with it. We then have 10x the amount of work to fix immediately since we've just taken down 10 regions rather than one small one. Staggered rollouts aren't an uncommon thing in any industry. You used Blizzards example of patching all at once - we do some things in that style (such as new champion launches) since we are fairly well versed in those, but entirely new products or huge changes need more soak time to ensure we're comfortable with their stability
: PBE Client changed to ''Riot Client'' after restarting
This would probably be better suited to the PBE board for support, as that's the main testing area for the Riot Client :)
Luka97 (EUNE)
: Game Bug
Hey guys, If you're stuck here can you please go to C:\Riot Games\League of Legends\Config and delete the LeagueClientSettings.yaml file, then try relogging? Does the issue persist? Note this may unfortunately reset some settings, and we're looking into a more permanent fix for this!
Lùx Bot (EUNE)
: When ur saying it`ll be release in X region in the PM, you gotta reffer to that region`s timezone tho. PDT PM is not GMT0 - GMT+2 PM it`s already god damn midnight in eu by the time you release it. Billion dollars company can`t even figure out how timezones work {{sticker:zombie-brand-facepalm}} just a thought btw P.S. legit cancelled a movie reservation to actually play it today since i`ve tried 3 days in a row on the PBE, left the client open for 13h+ each day to try and log in but hey, duck the eu right ?
> [{quoted}](name=Lùx Bot,realm=EUNE,application-id=eZuvYsEr,discussion-id=JARl9mA1,comment-id=000600000001,timestamp=2019-06-26T19:04:42.443+0000) > > When ur saying it`ll be release in X region in the PM, you gotta reffer to that region`s timezone tho. PDT PM is not GMT0 - GMT+2 PM it`s already god damn midnight in eu by the time you release it. Billion dollars company can`t even figure out how timezones work {{sticker:zombie-brand-facepalm}} > just a thought btw > P.S. legit cancelled a movie reservation to actually play it today since i`ve tried 3 days in a row on the PBE, left the client open for 13h+ each day to try and log in but hey, duck the eu right ? This post is on the NA boards, so it's posted in their local time (PDT). PM PDT can be anything from late evening to early morning EU time if that helps any.
: What happened to my rp
If you check your purchase history you should be able to see what was purchased - I had a quick look and the maths all adds up from what I can see. If you want further information you can [contact support](https://support.riotgames.com) who can give you a breakdown :-)
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Eambo

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