Fidda (EUNE)
: There are some factors about the response time of the player supports: * The complexity of your ticket * The amount of traffic they're currently receiving and * Holidays/weekends And don't bump your request, because it will be moved at the end of the queue!
Exactly this. Two days is pretty normal, just imagine the amount of requests they get daily. And requests regarding e.g. account recovery also require some investigation. So stay patient :)
: How does the icon look like? Been gifted a few lately
Like this https://support.riotgames.com/hc/en-us/article_attachments/215686407/Alpha-Icon.jpg
: Extra RP
Hey JackSchoey858, send in a ticket [here](https://support.riotgames.com/hc/en-us/requests/new) and ask nicely. Make sure you include something you created, like a story, a super awesome paint picture or anything else. This is a one-time only exception they grant in most cases
AGENDA (EUNE)
: i want my icon...
Hey My Teams Feed, RiryzWarsnake is right, icons will be granted up to two weeks after November 3, 2016 at 23:59 PT.
OWLSAA (EUW)
: GAME WON'T OPEN
Hey OWLSAA, could you check the steps written [here](https://support.riotgames.com/hc/en-us/articles/202969434-Patching-Issues)? Especially the FORCE A REPATCH part. If it doesn't sort itself out please provide us with more detailed information about your problem so that we can look into it for you. For instance, at which step are you having issues? * Patcher * Client * Game Sorry to say, but I'm not a big fan of downloading .rar files from strangers instead, I'll ask you to upload the files in question a bit differently. Go to textuploader.com copy paste the content from a log you'd like to show us, set the expiration date to a week and upload it. All you have to do is provide us with the link. However depending on what the problem is, we may request entirely different logs, or even ask you for tracers or a process list. But without knowing more about your case, or if forcing a repatch would solve your problem, I feel a bit silly even asking you about logs at this stage, so info first, then I'll tell you what logs we'll need if any.
: > [{quoted}](name=Mecha Syrena,realm=EUW,application-id=eZuvYsEr,discussion-id=PKQbGZe7,comment-id=00000000,timestamp=2016-10-17T21:46:02.782+0000) > > So is your account banned or not? Is not and i didn't receive in my mail something with punishments. But why they said im banned ? :P
Maybe they messed something up then (wrong template for example :P).
: My account got hacked.
If you select 'I need help recovering my account' you do not need to login as sander599 mentioned. Just use an email address you have access to. kind regards
kaisrroma (EUNE)
: I use another icon in the game
How long do you use the other icon (the one ingame)? Sometimes it needs a bit to update
Okuma (EUNE)
: You should not send them a million tickets.
This. Please stay with one ticket and when you get an answer, even a template one, respond there. Multiple tickets will slow everything down
Gamer2411 (EUW)
: My community level and stuff isnt up to date
Your level is displayed as 30. Sometimes you need to post something so it shows up correctly. Regarding Worlds Pick'em: > If you are eligible for any of the above icons, they will be delivered directly to your summoner account! We will start distributing icons in October, and they will be granted in several waves. It may take some time to receive your icons but you should receive them by November 4th at the latest.
Your (EUNE)
: 10 years gift
It's still being distributed :)
: My account has been hacked.
Hey, please follow the instructions blitz bot provided to you. If Riot can verify the ownership of the account (they'll ask you various questions, answer them as best as you can) you'll get it back. Answer times can be a bit longer than 1 day (they get a lot of requests), so just be patient :) Every ticket will be answered for sure. I would not send multiple tickets (assuming 1 is still open), as this wastes time. Bumping your ticket will also slow down responses. Good luck!
: So i didnt get my 4 win ip boost.
Sadly we can't assist you with these sort of issues on the Boards, we suggest you [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support. They'll be able to look into and tell you what the reason was/is and how to proceed :)
Eambo (EUW)
: New Emissaries Approach!
Congratz to the second best color :P {{champion:41}}
Charflix (EUW)
: can't remake
Can you confirm that all of the following criteria were met? * /Remake becomes available at 3:00 if a player is disconnected or flagged as inactive for 90 seconds. First blood against a player's team before they leave/dc will prevent a /remake vote. * At 3:00, the impacted team has 60 seconds to start a vote by typing /remake in chat. Once the vote begins, you have 30 seconds to vote yes or no.
: Need 7 rp
As the other already suggested; [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support. They might make a one-time exception, and if you include something nice (some self-drawn paint art, story or whatever) they'll surely be more than happy to help you out!
nickku1 (EUW)
: that's not every clever, i mean at least the person that left before 90sec, what kind of penalaty is going to get? not 5 20 min ban right? and the wost isnt the ones that go away after min 5?
If you're the inactive player in a match, you'll receive the following penalties: * A loss on your record; if you were in a promo series, you'll lose one game towards it. * LP loss, just as though you'd lost the match. * Your account will be flagged by LeaverBuster, the same way as if you'd disconnected from a normal match. * For Diamond V and above, if someone in your premade is the cause of a /remake, you'll take the same penalties they do. We may adjust this restriction in the future. All further information are available here: https://support.riotgames.com/hc/en-us/articles/208754686--Remake-FAQ
: Chat not working. Again.
There is a reply from Riot. See here: http://boards.euw.leagueoflegends.com/en/c/help-support-en/nen6fsfb-euwintermittent-chat-issues https://support.riotgames.com/hc/en-us/articles/225684548--August-17-We-re-aware-of-an-issue-causing-some-players-to-experience-intermittent-disconnections-from-the-League-of-Legends-chat-and-we-are-currently-working-to-resolve-this-issue-Sorry-for-the-inconvenience-
Kellogsje (EUW)
: Chat is not working
Hey, please provide the information requested in this [discussion](http://boards.euw.leagueoflegends.com/en/c/help-support-en/nen6fsfb-euwintermittent-chat-issues). Riot is aware of the issue
: Login Error, This account has been permanently suspended. Please check the email address associated
Normally there should be an email, so make sure to check your correct email account as well as the spam folder. If you still do not find anything, open a ticket here: https://support.riotgames.com/hc/en-us/requests/new They will tell you why you were banned
Kalopse (EUNE)
: 6.16 Patch problem i have.
Hey, To solve the issue you might want to try the following: Navigate to C:\Riot Games\League of Legends\RADS\projects and delete the lol_launcher folder. Open the launcher, it should start to repatch the client and solve the issue.
: why do you lose mmr over remake ?
Hey, as the others already told, you'll won't lose MMR. The inactive player (and their premade, for Dia+) is punished.
Maggic (EUW)
: When i try to change my anouncer my game chrashes when i start
Afaik the last stance on that is mentioned here: http://boards.euw.leagueoflegends.com/en/c/player-behaviour-en/V361v6AO-any-one-else-got-permanent-banned-for-no-reasonapparently-i-used-a-3rd-party-program?comment=001300050000 However, this is subject to change anytime. Giving you any help why your game crashes isn't possible though, this board is for the normal version of the game.
: > [{quoted}](name=House x33,realm=EUW,application-id=eZuvYsEr,discussion-id=embPIOd4,comment-id=000000000000,timestamp=2016-08-09T12:01:19.544+0000) > > Cya nerd Cya idiot
Would you mind keeping it at a civil level? Thanks guys :)
: No drop in game
Do you mean chests and key drops? Then the following applies: * Severity of punishment. You won't earn loot for the duration of your punishment, be it a temporary suspension or a chat restriction. * Signs of reform. Once your puinshment has ended, you'll continue to be restricted from earning loot until you're recognized to have made significant progress in amending your past behavior. There isn't a specific timeframe for this--it all depends on your behavior. You can learn more [here](https://support.riotgames.com/hc/en-us/articles/209939463)
Palmer771 (EUW)
: Random Champion Shards
They are supposed to be random. But as randomness has no memory it is possible (even if very unlikely) that you get the same one in a row. I myself did not have a duplicate 3 times in a row so far, so you were sadly unlucky :/
: HOW CAN I GET MY Account BACK ??
Hi there, you could also purchase an account transfer in the store so you can keep your old content/level
: haha. Another not convienient comment by me being removed. Good. Good. Let the bias flow through you. Support Riot even if they were planning murdering every single human in the world, because you are all blindly following them. I'm really done. This forum turned into reddit. Nobody can say the truth because it is bad for company so it has to be deleted immediately. I don't need more. This is obvious that Riot is too greedy now to take any critisizm like a man or do anything to change the game for better. I suppose this comment will be deleted too as every comment Riot is not liking. Edit: Btw I saw many threads that doesn't match the section on boards and those are still in wrong sections. those threads im talking about do not critisize Riot so are not deleted. My thread was deleted exceptionally because it was talking about matters of Riot screwing up the game. Do you think people are stupid and can't see what is happening? Go and play like politicians do nowadays with lying and trying to fool community. I want to see your faces when more than half of active players will leave and won't give a damn about your game and forums.
> Nobody can say the truth because it is bad for company so it has to be deleted immediately. You always get an explanation why something was removed. You can criticize Riot as much as you want, as long as you follow the board guidelines (meaning, right category, civil language etc).
Eambo (EUW)
: New Junior Wrenchies Incoming!
Welcome guys {{champion:74}}
: First impressions
> [{quoted}](name=HertogThijs,realm=EUW,application-id=VnI9tlaf,discussion-id=I4705Oqd,comment-id=,timestamp=2016-05-18T23:14:05.709+0000) > > 2. Still getting used to having the chat windows on the right side, it feels a bit awkward right next to the friend list. Might just need to get used to it. Yeah, I think it is a thing to get used to. In my opinion it connects smoothly to the friendlist, and as it is in a wider sense part of your friendlist it makes sense to group them together :)
: Hi LordYeven. Correct, I can download the file with no problem. I tried to fully uninstall as you have descriped "the guide", but with no luck. Same message when the game has to be launched. A desk top computer works fine with the game and also on another laptop ! I seems to be a tough issue.
That must be a computer specific issue then. Did you try it in safe mode? That should disable all other programs that might block League of Legends.
cmma (EUW)
: how can i sign in for pbe
https://pbesignup.euw.leagueoflegends.com/en/pbe-signup Besides that, just waiting :)
: Hi LordYeven ! When I try to enter that into my browser I get the message: "PVP.net Patcher Kernel has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Yes, I have both files - Locale.cfg & system.cfg. Also laucher.cfg & user.cfg
So you are able to download a file called rads_user_kernel.exe.version when opening the file, correct? It is also weird that the program searches for files in c:\rads/system/locale.cfg. Did you already try to reinstall League of Legends? Make sure to follow [this guide](https://support.riotgames.com/hc/en-us/articles/202539040-Reinstalling-League-of-Legends). I assume it works on other computers in your network. Also try it in safe mode with networking enabled, so we can be sure that there is no other program blocking access.
duckarp (EUNE)
: I don't think it's that important. In the worst case scenario they will redirect you to the person who can help you :)
: Hi, now I found the file, and I copied the content into the comment below here. I sincerely hope you can help me.
What happens if you open this link (http://l3cdn.riotgames.com/releases/live/system/rads_user_kernel.exe.version ) in your browser? Could you also check if those files exist? C:\Program Files (x86)\League of Legends\RADS\system - locale.cfg - system.cfg
Arlll (EUW)
: What about time?
Hey, opening more and more tickets wont increase the response time. Please stay with one and do not bump the ticket, as this would reset it back to the end of the waiting queue. You will receive a response for sure
: [Resolved] Cannot post but im still level 10?
> [{quoted}](name=weston2337,realm=EUW,application-id=eZuvYsEr,discussion-id=eiZ5j6N5,comment-id=,timestamp=2016-04-26T18:54:15.322+0000) > > Edit: works now! :D Great, so I will mark this as solved :)
: RADS error
Hi, would you mind providing us your latest rads_user_kernel.log file? It should be located at C:\Program Files (x86)\League of Legends\RADS and has the filename _rads_user_kernel.log_ Then paste the content to a site like pastebin.com and we will have a look at it :)
: Imi puteti da 3 refounduri? Multumesc!
You should have 3 refunds available in the store tab. For a tutorial with pictures please refer to this link: https://support.riotgames.com/hc/en-us/articles/201751864-Content-Refund-FAQ If you used them already, there is nothing you can do. In the future, please try to post in the right category. In this case it would be 'Help & Support'.
: Is Riot eligible to give 10RP?
Possibly. Feel free to send a ticket with the link sander599 provided. Make sure to include something nice, like a drawing, a story or whatever you imagine :) Be aware though, this is a one time exception.
Siggnature (EUNE)
: @Riot Eambo or any other Rioter please reply me!!
Not a Rioter but I will reply anyways if you don't mind. The best way to reach Riot directly is to open a ticket here: https://support.riotgames.com/hc/en-us/requests/new This is also the only way to get information about your ban and where you can tell them about your view. Feel free to explain them your situation, that is no guarantee that you get your account back though. Most of the cases aren't a mistake and they ban with strong evidence.
Tracer Here (EUNE)
: Sadly that's the case yes, but what are the chances of me getting 4 key fragments and that's that. I have played League constantly since its Hextech Crafting release and received a total of 4 key fragments. I constantly play and get good ratings but still no luck. The last time I got a keyfragment was the second day of release.
Well after ~30 days (so soon TM) you should see an increase of your chances. It's just the way it works, so people who can't play that frequently do not feel that those who can have an enormous advantage.
: Bug or just super bad luck? (key fragments)
There are quite a few discussions about it already. The drop rate for key fragments is more like a curve, not a line. With each fragment you earn, the chance to earn your next one goes down slightly. This number resets roughly every thirty days after you earn your first key fragment. This behavior perfectly explains what you are experiencing.
DarkcoreX13 (EUNE)
: Something is wrong with the key fragment drops ? Plus a bug with a champion.
The drop rate for key fragments is a curve, not a line. With each fragment you earn, the chance to earn your next one goes down slightly. This number resets roughly every thirty days after you earn your first key fragment. So it is actually intended.
Hummerivend (EUNE)
: Help riot please
Hey, for payment issues, please send a ticket directly to the support here: https://support.riotgames.com/hc/en-us/requests/new kind regards
: Yes, it's still happening :/
Thats weird. Only in the browser? Could you try another one and/or disable all addons?
: Blank Match History EUW?
Is this still happening to you?
Sakalasx5 (EUNE)
: Key fragments do not drop at all
The drop rate for key fragments is a curve, not a line. With each fragment you earn, the chance to earn your next one goes down slightly. This number resets roughly every thirty days after you earn your first key fragment.
ZartarUK (EUW)
: are you sure this is the case? i didnt see anything about that being posted
It is indeed true. Read more [here](http://boards.euw.leagueoflegends.com/en/c/new-player-advice-euw/xb6IUo9B-new-player-rp-replaced-with-hextech-chest).
: giving no key fragment
Hey, the drop rate for key fragments is a curve, not a line. With each fragment you earn, the chance to earn your next one goes down slightly. This number resets roughly every thirty days. That might be the issue. How many did you get so far?
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LordYeven

Level 30 (EUW)
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