: I got wrongly Perma-banned for allegedly using 3rd Party Apps ? Almost 10 year old account mind you.
Muuaahh (EUNE)
: If you don't mind, I'd like to know what the support is saying to you
> [{quoted}](name=Muuaahh,realm=EUNE,application-id=ETj6EdvQ,discussion-id=TH0E96pT,comment-id=0005,timestamp=2019-09-27T13:35:48.507+0000) > > If you don't mind, I'd like to know what the support is saying to you Hey so, The support got back to me saying they found out that the account was compromised and hacked in. So they will give back my account but need me to do some checks first, virus and malware specifically, and after that change some passwords to my account after the scan. They were really fast, like within 3 days so thats good I guess, I just gave them all the info I could find about the weird activity on my account to make it more easier for them to see the evidence I guess?
: I opened a ticket, let see what they say.
UPDATES !!! Hey guys ! I'm happy to inform you guys that I'm in the process of being UNBANNED and my account being restored to me. I submitted the ticket and they did an investigation to reveal that in fact someone was IN my account, and my account had been compromised! I'm just doing routine antivirus and malware checks now to clear my system of anything that could affect the client. Thanks for the feedback and stuff guys, I just want to let you know that you really need to explain to them in detail and provide your info as to this ban, in my case someone compromised my account and used scripts or whatever on it from wherever they were playing and thats how I may have gotten banned? Nonetheless, I'm really happy now to get back into the Rift! Cheers from N3TNINJAH and no more VIC !!! {{champion:150}}
Suffer (EUNE)
: Did you open a support ticket?
Shamose (EUW)
: You should really contact Riot support about this. No one on the boards can help you with this unfortunately. https://support.riotgames.com/hc/en-us/requests/new
I'm posting here in case someone could forward this to riot! Its very disheartening to get hacked// banned and not being able to contest and prove yourself after being a loyal player for a number of years.
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