: Cant log in.
First of all, try to remove all the spaces from your username since it should be alphanumeric (only letter & numbers without any spaces). If that doesn't work out, try to recover your username [by going here](https://recovery.riotgames.com/en/forgot-username?region=EUW1) and placing the mail that is currently attached to the account. Cheers, Radkus.
: Blue screen every end of game
Hey, SKT T1 TraKeuR The Blue Screen error CLOCK_WATCHDOG_TIMEOUT can be caused by a lot of stuff however I can try to rule out the obvious: 1.) Run a full malware scan 2.) Roll back any previous driver (since the one you're using might be corrupted) 3.) Go with a [Clean boot](https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows). This one will only run the essential apps & Programs for windows 4.) Run a memory test: >- Press Windows + R keys - Type mdsched.exe - Choose restart now and check for problems - The PC will restart and check for any errors 5.) [Run a System File Checker:](https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system) >- Open up Command prompt (search for cmd in the start bar) - Type sfc /scannow - Let the command run If all of these fail, I recommend [writing a ticket to Support](https://support.riotgames.com/hc/en-us/requests/new) and me or one of my colleagues will help you out. In addition to that, don't forget to get some [Hextech Repair Tool logs](https://support.riotgames.com/hc/en-us/articles/224826367-Automated-Troubleshooting-Hextech-Repair-Tool) and attach it to your reply. Cheers, Radkus.
SmaugLohis (EUNE)
: League of Runeterra
Hey, the preview patch ended yesterday so that's why the message popped up. There is going to be a preview patch in November so stay tuned and [check our FAQ](https://playruneterra.com/en-us/news/lor-announce-faq). See ya!
Υang (EUW)
: Game crashes/freezes in party/lobby/queue?
Hey everyone, We're currently investigating this issue that seems to happen on only this GPU architecture and since there might be a lot of factors that might cause it, try to rule out the following: - Enable Low Spec mode and close client during game; - Do a [clean driver update](https://support.riotgames.com/hc/en-us/articles/115005102387-Low-Frame-Rate-Lag-); - Close any applications and programs you don't need. That also includes [any overlays](https://support.riotgames.com/hc/en-us/articles/360001277667-Disabling-Overlays). If the issue still happens after that I recommend [writing a ticket to my support colleagues](https://support.riotgames.com/hc/en-us/requests/new) and they'll help you out. In addition to that, don't forget to get some [Hextech Repair Tool logs](https://support.riotgames.com/hc/en-us/articles/224826367-Automated-Troubleshooting-Hextech-Repair-Tool) and attach it to your reply. See you on the Rift, Radkus.
XanWing (EUW)
: Ticket Support E-mail Issue
Hey there, You should find the reply on the mail that is currently attached on the account (just noticed that one my colleagues reached out to you). Also you can simply login on the Support site and go to [My Tickets](https://support.riotgames.com/hc/en-us/requests) and you should find the reply in there.
: Hi and thanks for the response, althought the solutions above didn't work for me it seems I fixed the problem on my own. The day I was hit with the client update, I was moving league to my new nvme ssd, however during this move a riot games folder had stayed in my old ssd which most likely had some corrupt files or something. Anyways, deleting that folder and reinstalling seems to have fixed the issue for me! Thanks for the helps anyways though.
That's awesome, see you on the Rift my friend! ^^
: League client wont open
Hey, Radkus here from Player Support. To fix this one, make sure to set up your [admin permissions](https://support.riotgames.com/hc/en-us/articles/204134104-Setting-up-your-Permissions) to allow the client to open. Besides that, you can resort to a client reinstall and delete the folder from: _C:\Users\YourWindowsUser\AppData\Local\Temp\Riot_ If you're still encountering issues after these two steps, I recommend [writing a ticket to my support colleagues](https://support.riotgames.com/hc/en-us/requests/new) and they'll help you out. In addition to that, don't forget to get some [Hextech Repair Tool logs](https://support.riotgames.com/hc/en-us/articles/224826367-Automated-Troubleshooting-Hextech-Repair-Tool) and attach it to your reply.
: Overall Issue
Hey, this sounds like an issue related to your local connection and not a server issue. In this case, I recommend [writing a ticket to my support colleagues](https://support.riotgames.com/hc/en-us/requests/new) and they'll help you out. In addition to that, don't forget to get some [Hextech Repair Tool logs](https://support.riotgames.com/hc/en-us/articles/224826367-Automated-Troubleshooting-Hextech-Repair-Tool) and attach it to your reply. See you there!
RayleighTT (EUNE)
: Where is RED HERING
Hey there RayleighTT, Radkus here one of the Tech Experts from Player Support. Usually a connection that is misbehaving might be caused by changes from your Internet service provider, your router or local settings. As a rule of the thumb, usually using a wired connection is recommended since it's more stable. The thing is that Wi-Fi has a lot of interference (the signal might be jammed by other signals/wifi connections) and cause the latency to spike or the packets to be dropped. Now, about the reconnect system, if you have a lot of package loss or a very weak connection, the client/game won't let you get back simply because most of the packages you're sending to our servers are lost so the game will consider you as disconnected. In order to help you troubleshoot your connection, [send a ticket to Player Support](https://support.riotgames.com/hc/en-us/requests/new) with a set of [Hextech Repair Tool logs](https://support.riotgames.com/hc/en-us/articles/224826367) & [some traceroutes](https://support.riotgames.com/hc/en-us/articles/201752674#wq2) from both your Wi-Fi connection & wired one. Right after that, me or my colleagues can take a closer look into what's causing it.
: Has there been any updates yet on how you're planning the compensations? During the MSI event pass I remember you got 2 missions with the total reward of 250 tokens as compensation. Would like to get updates on this ASAP ! {{sticker:slayer-pantheon-thumbs}}
Hey, The update on the compensation is [mentioned in this boards post](https://boards.euw.leagueoflegends.com/en/c/announcements-en/0HfFLWqa-200-arcade-tokens-for-ultracombo-pass-holders-as-compensation-for-tech-issues). Have a nice day!
: Please help
Hey! Try the steps from [this thread](https://boards.euw.leagueoflegends.com/en/c/help-support-en/NbFKIFT0-critical-error-on-game-start?comment=000c), they should do the trick!
Eureka (EUW)
: Game just randomly disappeared.
Hey, Usually this can be caused by all the players getting disconnected in the same time & making the game disappear. In this case, I recommend [writing a ticket to my support colleagues](https://support.riotgames.com/hc/en-us/requests/new) and they'll help you out.
ChampZone (EUW)
: A critical error has occured!!!
Hey there, Try the [steps from here](https://boards.euw.leagueoflegends.com/en/c/help-support-en/NbFKIFT0-critical-error-on-game-start?comment=000c) and if you get a Leaverbuster, write a ticket to us and we'll look into it.
: Critical Error on game start
Hey Lord2Of3ALL, Usually this error can be caused by a lot of things like: - Faulty antivirus programs; - [Overlays](https://support.riotgames.com/hc/en-us/articles/360001277667-Disabling-Overlays); - Malware or something nefarious (just in case, run a malware scan with something like Malwarebytes, it does wonders); - Corrupted game files (a reinstall should do); - Virtual machines. *** If you've ruled out all of the above, you can generate the dump files & some [Hextech Repair Tool logs](https://support.riotgames.com/hc/en-us/articles/224826367-Automated-Troubleshooting-Hextech-Repair-Tool). To generate a dump file, do the following: >1.) Select Yes to generate a dump file. 2.) Select Yes again to generate a full memory dump. This is preferred. If you would like to generate a smaller dump, select No, but note that this may not contain the information we need to diagnose the problem. 3.) Zip the file. 4.) Upload the file that is generated to a file hosting service like [Dropbox](https://www.dropbox.com/) or [Google Drive](http://drive.google.com/). 5.) Make sure access permissions for the hosted file are set to **Public**, so that we can view it. *** Once you grabbed the dump file & the Hextech Repair Tool logs, share it with my colleagues from the Player Support [through a ticket](https://support.riotgames.com/hc/en-us/requests/new) providing a description of your problem with as many details as possible. :) See you there!
Nylithium (EUNE)
: Stuck in spectate for ever
Hey there, Try the [steps from this article](https://support.riotgames.com/hc/en-us/articles/360026301233-Stuck-in-Spectator-Mode-Patch-9-13-) and if you're still stuck in spectator mode after that, [write a ticket](https://support.riotgames.com/hc/en-us/requests/new) and my colleagues will help you out.
Rioter Comments
: if it doesn't work, you need to delete league of legends and then download it again!
Hey there, Try the steps from [here](https://boards.euw.leagueoflegends.com/en/c/help-support-en/0Pnwv7Rc-stuck-in-spectator-mode-known-issue-in-patch-913) since they will fix it for sure. ^^ Have a good day!
Efela (EUNE)
: I had this problem and none of these worked: low spec (on/off), close client when in game (on/off), deleting LeagueClientSettings.yaml (remember to make backup!!), wiping whole Config folder (backup!), using Hextech Repair Tool (repatching and reinstalling the Client and all other options provided by this tool excluding total game uninstallation). Obviously after each step I restarted the Client. What I did that worked is after copying my backups to the original folder I opened my original LeagueClientSettings.yaml in notepad and deleted all the config info about the game leaving only what is left after "globals". When logged in, Client started to patch. Now I can play. I think I could have left info about the patch and it would be playable right away without patching.
Hey there, That might've did the trick since using those steps will force out a re-patch (fixing the damaged files). Glad to hear it's gone though. {{sticker:sg-kiko}}
Rioter Comments
: Can't login
Hello, Radkus here from the Tech Team @ Player Support. We've had some issues regarding disconnects in-game & Login errors (username or password incorrect) on both EUNE and EUW and they should be solved by now. Sorry for this one and if you got any Leaverbuster because of it, [write a ticket to my colleagues](https://support.riotgames.com/hc/en-us/requests/new) and they'll look into it. See you on the Rift!
Rioter Comments
: Wohoo finally managed to get something out of you, it just took a bit of drama on a public forum. Alrighty then thanks you for the response, see you in a week (hopefully not, god knows I want this to be sorted by then). Give a tip to whoever you spoke to so maybe in the future there'll be a disclaimer, "Your responses will not be visible to yourself", so that something similar to this will not happen.
Hey Dr Riael Aven, Radkus here from Player Support. We didn't forget you, we'll get back to your ticket in due time, however don't try to bump it since it will delay us getting back to you. If you bump/add additional replies to the ticket it's going to be sent to the back of our queues therefore taking longer to reach you out. Bear with us & have a great one!
BaasDirk (EUW)
: Resolved the Issue, a clean reinstall is all it took.
> [{quoted}](name=BaasDirk,realm=EUW,application-id=eZuvYsEr,discussion-id=eAK4fFZn,comment-id=00000001,timestamp=2019-02-13T06:52:28.657+0000) > > Resolved the Issue, a clean reinstall is all it took. Awesome, glad to hear that the reinstall did the trick. {{sticker:sg-ahri-2}}
: > [{quoted}](name=Radkus,realm=EUW,application-id=eZuvYsEr,discussion-id=vswkRX7s,comment-id=0000,timestamp=2019-02-11T11:33:47.765+0000) > > Hey! > > I did some magic behind the scenes and it should look fine now. > {{sticker:slayer-jinx-wink}} Thank you very much, it's working now!
You're welcome! {{sticker:sg-ezreal}}
BaasDirk (EUW)
: Critical error
Hey, usually this error is caused by a lot of things like: - Faulty antivirus programs; - [Overlays]( https://support.riotgames.com/hc/en-us/articles/360001277667-Disabling-Overlays); - Malware or something nefarious (just in case, run a malware scan with something like [Malwarebytes](https://www.malwarebytes.com/dl-confirm/), it does wonders); - Corrupted game files (a reinstall should do); - Virtual machines. If you've ruled out all of the above, you can share the dump files & some [Hextech Repair Tool logs](https://support.riotgames.com/hc/en-us/articles/224826367-Automated-Troubleshooting-Hextech-Repair-Tool) with my colleagues from the [Player Support through a ticket](https://support.riotgames.com/hc/en-us/requests/new) since they can help you solve it. :) See you there!
: Boards profile is not updating.
Hey! I did some magic behind the scenes and it should look fine now. {{sticker:slayer-jinx-wink}}
Saileukou (EUW)
: How can I share a crash TMP with the development team?
You can share it with my colleagues from [the Player Support through a ticket](https://support.riotgames.com/hc/en-us/requests/new) since they can help you solve it. :) See you there! {{sticker:slayer-jinx-wink}}
MrBirdman (EUW)
: Oh and here's a list of the internet providers (polish league support) https://boards.eune.leagueoflegends.com/pl/c/pomoc-techniczna/7x18z8io
Yep, seems like Multimedia Polska is experiencing most of the issues
: Infinite Authenticating
Hey, Radkus here from Player Support dropping by. From 16:00 GMT we're receiving a bunch of reports related to multiple Polish Internet Service Providers experiencing some issues when they're trying to connect to our servers. For the moment, you can try to reach out to your ISP to check things out since it might an issue related to them.
Kurotsu (EUW)
: I wish we could make our posts look this pretty when we write in the forums All I can do is --- This line (I think that's all I can do)
Hey friend, you can make your posts pretty by trying some of the things from [this guide](https://boards.euw.leagueoflegends.com/en/c/off-topic-en/rL385u11-how-to-boards-formatting). {{sticker:sg-ahri-2}}
Valyrian (EUW)
: Hello guys, sorry if im being ignorant here, but i ran into an issue since the pre-season started and im not sure if this is a bug, a client problem or is it supposed to be like this. In the print below you can see what im facing, when i click my "Ranked" button it doesnt show anything besides the loading circle, forever, i tried to wait and it just never shows. I cant understand why so please enlighten me if you will. https://ibb.co/92T33RP Thanks.
Radkus here from the Tech Team. This issue is actually under our radar for a fix and this will be resolved soon so stay tuned and check the bug fixes in the patch notes.
: A "thank you" to Riot Support
Thanks! {{sticker:sg-ahri-2}}
: new event
Sorry about that, the timezones messed up. The correct times are: 01:00 BST Thursday, October 25 - 10:00 GMT Saturday, November 3
: Halloween Event
Hello friend, Sorry for the confusion, it was indeed a timezone error. The correct time should be: 01:00 BST Thursday, October 25 - 10:00 GMT Saturday, November 3 as mentioned in the website. Have an awesome day!
John1258 (EUW)
: thanks for the information
Shinkoi (EUW)
: There is only 2 hidden missions or is there any more? if they are more how do we unlock them? :o because i really want a golden chromas, and i don't want to miss something
There are only two hidden missions and you can unlock Summoner Icons for 30 and 50 games watched. :)
PaladinNO (EUNE)
: Considering this event lasts pretty much up until Christmas, when will the next Blue Essence Emporium be? They said they would be bi-annual, and it's just about been 6 months now.
Sorry but I can't discuss any details about any future promos such as Blue Essence Emporium. :( Promotions like this one are still subject to change and I don't want to create any false expectations or disappointment in any way. However, stay tuned for any news on the website since these are announced in advance so you can properly prepare beforehand. {{sticker:slayer-jinx-wink}}
: It's better to leave your computer on to watch the stream and let some videos play in the background when you're using it in the afternoon or evening. This worked for me at least.
> [{quoted}](name=Wortelsapjuh,realm=EUW,application-id=eZuvYsEr,discussion-id=gjAkE7fc,comment-id=00030000,timestamp=2018-10-07T11:44:38.699+0000) > > It's better to leave your computer on to watch the stream and let some videos play in the background when you're using it in the afternoon or evening. This worked for me at least. ^ This guy knows what's up. As I mentioned this is something we can’t provide info, so you’ll need to keep track of the games you watched by yourself.
: > Oh noes! I accidentally crafted the wrong Chroma. Can I get my tokens back? I have a question. Does this also work for hextech crafting? Since a year ago (or so), I got a Professor Ryze skinshard, but stupid & dumb me, I pressed on the disenchant button instead of the upgrade button..
Not entirely sure if it's possible cause it depends on the case, however, you can write a ticket to our [Support](https://support.riotgames.com/hc/en-us/requests/new) and they can check if it's possible or not. :) Have a good day!
: You're not gonna get 300 tokens for watching a game. There is no mission like that.
Indeed, there is no mission like that. However if you refer to the Watch & Earn IV that grants Blue Essence, you just need to watch at least 15 minutes of a Live game or VoDs. :)
Mas17 (EUW)
: Yep, saw it, it just wasn't even out at the time x) And the link is still broken :V
Fixed it, seems that I broke it by mistake. Sorry for that. :) As for the mission, yep it's mentioned in the End of Season page.
: > [{quoted}](name=LaurBBoy,realm=EUNE,application-id=eZuvYsEr,discussion-id=gjAkE7fc,comment-id=0004,timestamp=2018-10-06T13:22:22.341+0000) > > Do VODs count for the secret missions? Yes :)
: Hiya! I was just wondering if the Worlds Pass allows us to collect tokens after October? I'm not sure if that stops on October 23rd or November and I've got my eyes set on the Kai'Sa prestige skin :D
Hey! You can grab tokens until the pass expires on November 20, 2018. ^^ GL;HF!
PaladinNO (EUNE)
: I watch the stream now, and I just get the message: >SOMETHING WENT WRONG WITH REWARDS—TRY REFRESHING What's happening here? I've tried refreshing 3 times, and it all worked flawlessly all the other days.
Hey there, It seems that there was an issue with the website not granting the rewards properly, but don't worry it should be fixed now! {{sticker:slayer-jinx-wink}}
jogga44 (EUW)
: if I joined the stream in the middle of the game and watched more than 15mins, does it count as watched game for the secret mission? same question with VODS
Yep, totally! As long as you watch at least 15 minutes a live game or VoD you're going to get'em. ^_^
: Pretty sure you have to own the normal skin to use the Prestige Chroma.
Nope, not really. They are *two different* skins, think of it like the Lancer Paragon & Lancer Rogue Blitzcrank so you can own one without the other. ^^
ink (EUW)
: Will I be able to get rewards when my account is on EUW but when I click "lolesports.com" it automatically puts me into "watch.EUNE.lolesports.com"?
Hey, The region doesn't really matter in the link - I used the EUNE site & got the rewards. ^_^
: I have a question about the Pop Star Event.Are the skin going to be only purchasable in Hextech Craft? And if yes do we need World Pass to get them?
Hey friend, The Prestige skin and the normal skin are totally different skins, it's not just a Chroma. The Prestige one includes all new VFX/Splash/etc. So the normal skin will be purchasable with RP, on the other hand the Prestige one will only be unlockable with Tokens.
l NØX l (EUW)
: i want to get 3 gold chromas and the kai'sa skin too , i im half away , so the question is , when is the end date of collecting tokens with worlds pass? , thanks in advance for answering
Hey friend, The end date for earning tokens by playing games should be the one when the Worlds Pass expires - November 20, 2018 at 07:59 GMT
: If I open 50 tabs with different VODS, does that automatically give me the 'secret' icon or does it only register one?
> [{quoted}](name=Wortelsapjuh,realm=EUW,application-id=eZuvYsEr,discussion-id=gjAkE7fc,comment-id=0001,timestamp=2018-10-04T15:08:30.081+0000) > > If I open 50 tabs with different VODS, does that automatically give me the 'secret' icon or does it only register one? That's a good idea but it won't work, it will register only one game.
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Radkus

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