: Intermittent "Play" Button issues
Hi all, Thank you for the information so far! Our CDN provider is working with an upstream ISP provider to investigate some routing issues, which hopefully will resolve this once it has been corrected. We will keep you posted as we receive more information! :-)
: Every update I crash and get 20 min LB...
Regarding the crash, is it literally only the first game? Have you tried playing a custom after a patch to see if that "clears" the crash? That's pretty odd behaviour though...
: Did the euw server move? (need help)
Hi dareksimperium, EUW remains in the same location it always has, and no changes have been made. Are you having issues in the client also, or only ingame?
: Riot, i can't buy any RP! There is an error showing up :(
Hi Fast Finish PLS, As The Febos mentioned, our support should be able to give you further guidance on this. If it was declined however, I would also recommend contacting your payment provider (IE: Your bank). It sounds like they may have put a block on the payments, possibly due to too many failed attempts.
  Rioter Comments
SirZeel (EUW)
: > [{quoted}](name=archerno1,realm=EUNE,application-id=ETj6EdvQ,discussion-id=KPEzAcmE,comment-id=0001,timestamp=2017-08-17T13:20:33.189+0000) > > http://leagueoflegends.wikia.com/wiki/Queue_dodging > > > > It says here that first dodge in ARAM is always 15 minutes. I dont know where u got "6 minutes" nonsense. > > https://support.riotgames.com/hc/en-us/articles/201751844-Queue-Dodging > > Says in official support too > > Its neither bug nor a lie. Support was probably just confused. Dodging in ARAM starts from 15 minutes. If u just bothered to google instead of wasting Riots time you would save everyone the trouble. Thanks for the info. The "nonsense" came from them. As you could read from the OP, they said to me that it's 6 mins in ARAM if you dodge the first time and that the 15 minutes are due to my multiple leaves.
> [{quoted}](name=SirZeel,realm=EUW,application-id=ETj6EdvQ,discussion-id=KPEzAcmE,comment-id=00010000,timestamp=2017-08-17T13:39:45.060+0000) > > Thanks for the info. > The "nonsense" came from them. As you could read from the OP, they said to me that it's 6 mins in ARAM if you dodge the first time and that the 15 minutes are due to my multiple leaves. I'll sync up with support on this one, sounds like a misunderstanding of the normal vs ARAM dodge penalty. Sorry you got the wrong information - what's been mentioned here (and on the support site) is correct - if you dodge ARAM you incur a harsher penalty than if it were a normal. Would you mind providing me with the support ticket number? Thanks!
: Any updates? Still got the same problem. grtz
> [{quoted}](name=Chicks2win,realm=EUW,application-id=ETj6EdvQ,discussion-id=I9GtLrFL,comment-id=0005,timestamp=2017-08-17T12:22:33.909+0000) > > Any updates? Still got the same problem. > > grtz No update as of yet unfortunately, our CDN provider is investigating but so far there's no smoking gun showing where the issue may lie (IE: Is it the CDN node, or the routing to it - and if the routing, where the issue lies)
: I would like to point out that on my pc the league client loads the url "l3cdn.riotgames.com/releases/live/solutions/lol_game_client_sln/releases/releaselisting_EUW" over https. The certificate on the endpoint is invalid. I also see an increased error rate in wireshark on the ip 95.100.96.45 which could be the akamai cdn endpoint. I hope this helps. SSL error: https://i.imgur.com/P0qcABX.png
> [{quoted}](name=Scriptdwarf,realm=EUW,application-id=ETj6EdvQ,discussion-id=I9GtLrFL,comment-id=00030001,timestamp=2017-08-16T13:39:25.874+0000) > > I would like to point out that on my pc the league client loads the url "l3cdn.riotgames.com/releases/live/solutions/lol_game_client_sln/releases/releaselisting_EUW" over https. The certificate on the endpoint is invalid. I also see an increased error rate in wireshark on the ip 95.100.96.45 which could be the akamai cdn endpoint. > > I hope this helps. > > SSL error: https://i.imgur.com/P0qcABX.png Via browser you will get a https error, that is normal :-) The patcher handles the https side of things, rather than the CDN itself. As for the increased error rate however, this is what we're currently investigating :-) It seems potentially like a routing issue from Netherlands to that CDN Node (as we are unable to replicate when we use that CDN node, and other players have worked around it by using another CDN Node) - but we're looking into it! :-)
: V7.164923874.4950475 - Cannot create or join games
Thanks guys! We've opened a ticket with our CDN provider to see if they can triage this issue, with more detail it's looking like a pattern of players from Netherlands hitting a certain CDN node. As a final request, would you mind also going to [THIS LINK](http://www.ipdiagnostics.com/request.action?client=akamai&case=F-CS-2323443) - no action required other than visiting this, as it'll record some details for troubleshooting purposes. Thank you :-)
Kokozuma (EUW)
: https://prnt.sc/g969xk
> [{quoted}](name=Kokozuma,realm=EUW,application-id=ETj6EdvQ,discussion-id=I9GtLrFL,comment-id=00020000,timestamp=2017-08-16T12:35:38.003+0000) > > https://prnt.sc/g969xk Thank you for this! Could I also have one more from you? In command prompt, type "tracert l3cdn.riotgames.com" and upload the results when complete. Thanks once again!
Kokozuma (EUW)
: Not able to create a game after a few minutes
Hey guys, I requested some info on [this thread](https://boards.euw.leagueoflegends.com/en/c/bug-reports-eu/I9GtLrFL-v71649238744950475-cannot-create-or-join-games) - would you guys mind providing this if you're still experiencing this issue? Thanks! ^^
: V7.164923874.4950475 - Cannot create or join games
Hey guys, Would you mind please doing the following? I think this may be a node in the Netherlands having issues: - Press Windows Key + R to open run - Type "cmd" and hit enter - Type "nslookup l3cdn.riotgames.com" - Type "ping l3cdn.riotgames.com" When complete, please upload the results here. Thank you!
: > [{quoted}](name=ImJanemba,realm=EUW,application-id=39gqIYVI,discussion-id=GKaEp16j,comment-id=,timestamp=2017-08-16T07:28:41.137+0000) > > I thought that it would be active only until monday... Or maybe 12H until tuesday... > But today... 16 - 08 -2017, we are on a Wednesday and URF is still active?? > It will be the entire week?? > **(no, i dont read the news, thanks)** Am I the only one finding this close to offensive ? It's like "I will not waste my time looking for the information, i'd better ask the board's slaves".
> [{quoted}](name=Starcraft243ver,realm=EUW,application-id=39gqIYVI,discussion-id=GKaEp16j,comment-id=0001,timestamp=2017-08-16T08:17:43.290+0000) > > Am I the only one finding this close to offensive ? > > It's like "I will not waste my time looking for the information, i'd better ask the board's slaves". I'm okay being a boards slave - a lot of stuff can be found through google or other means, but hey - if we have the knowledge, why not share it? :-D Join me in the ever growing army of board slaves with knowledge to share on extremely easy to find topics, Starcraftian! :-D
ImJanemba (EUW)
: URF Still Active??
> [{quoted}](name=ImJanemba,realm=EUW,application-id=39gqIYVI,discussion-id=GKaEp16j,comment-id=,timestamp=2017-08-16T07:28:41.137+0000) > > (no, i dont read the news, thanks) This is probably why you missed it :-P http://euw.leagueoflegends.com/en/news/game-updates/patch/patch-716-notes#patch-rotating-game-mode > All Random Ultra Rapid Fire (ARURF) is back from 11/8/17 08:00 BST to 25/8/17 07:59 BST (Yes, the entire duration!) Enjoy superspeed cooldowns, infinite mana, blazing attack speeds, randomized champ select, and the return of Runeterra's most renowned manatee. ^_^
: https://pastebin.com/5B10JLPj
> [{quoted}](name=Scriptdwarf,realm=EUW,application-id=ETj6EdvQ,discussion-id=I9GtLrFL,comment-id=0001,timestamp=2017-08-15T15:55:25.686+0000) > > https://pastebin.com/5B10JLPj Looks like this may be the case: > <unknown-plugin>| Riot::RADS::Common::HTTPConnection::TryGetFile: N:/code/Solutions/RiotRADS/Source/RADS/Common/HTTPConnection.cpp(847): Perform request failed: "Timeout was reached" (curl code 28), for file:'/releases/live/solutions/lol_game_client_sln/releases/releaselisting_EUW'. Basically this means your connection is intermittently timing out to [THIS URL](l3cdn.riotgames.com/releases/live/solutions/lol_game_client_sln/releases/releaselisting_EUW) This is a pretty awkward one to diagnose, I've actually never seen an intermittent connection to the CDN :-( At first, I'd try some basic steps if you haven't already such as powercycling your router, to see if it helps any :-)
: V7.164923874.4950475 - Cannot create or join games
Hey Scriptdwarf, I have a feeling this may be an issue holding a steady connection to the patcher - the patcher is constantly checking in the background and if it has issues checking, the play button may disable like this. Would you mind uploading your LeagueClient logs? * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](http://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us
: My point was that if I report someone for trolling - and my teammates do, and even the opponent does - the system won't care because all it takes into account is if he was saying something offensive. So, bottom line, if I report someone for intentionally feeding - the report gets thrown out.
> [{quoted}](name=Tenchuu Khan,realm=EUW,application-id=NzaqEm3e,discussion-id=cON3EayB,comment-id=000000000000000100000000,timestamp=2017-08-15T15:25:56.078+0000) > > My point was that if I report someone for trolling - and my teammates do, and even the opponent does - the system won&#x27;t care because all it takes into account is if he was saying something offensive. > > So, bottom line, if I report someone for intentionally feeding - the report gets thrown out. Intentionally feeding is handled differently - the core system I'm discussing here is regarding language and those interactions. Intentional feeding has a system of its own that looks at things differently.
Kayankee (EUNE)
: > [{quoted}](name=Riot Eambo,realm=EUW,application-id=NzaqEm3e,discussion-id=cON3EayB,comment-id=000000000000,timestamp=2017-08-15T12:58:58.436+0000) > > This is correct. > > When you get reported, it prompts the system to check the chat logs and give punishments **if it finds anything worthy of punishment**. > > If it finds nothing, it takes no action. If it finds something, it takes action. > > It doesn&#x27;t matter if 1 person or 9 reported you - it just takes the one report to trigger it. > > What the 9 reports *can* do, is over time adjust the learning - if 1 person in 9 finds something offensive, in one game, over months - it&#x27;s not going to adapt to that. > > If, however, 4+ people in a lot of games over months report something as offensive, that&#x27;s where machine learning begins adapting and looking into that as toxic. IE: &#x27;%%%&#x27; was probably never programmed into the system initially, but over time the community has reported it and found it offensive - and thus it&#x27;s now something it looks out for. > > To answer the original posters query: **you will not be punished if you do nothing worthy of punishment**. Regardless if everyone reported you in every game for the next year - unless you&#x27;ve done something the system considers punishable - it will not harm you in any way :-) So in other words, i can't even talk ****ingame**** with my friends ever again because the system is so flat, as i understand. What if i make a joke for example or say something funny that has some ****"bad"**** words in it and someone reports me for fun or if he is a jerk and he doesn't like me? What if my internet or my power shuts down, in a start of a game, i get caught by leavebuster and i get reports for afk / leaving the game? Will i get a permaban? Also is there any way to tell when im dropping tiers of punishment? Can you as Rioter see it or not?
> [{quoted}](name=Kayankee,realm=EUNE,application-id=NzaqEm3e,discussion-id=cON3EayB,comment-id=0000000000000000,timestamp=2017-08-15T13:36:26.417+0000) > > So in other words, i can&#x27;t even talk ****ingame**** with my friends ever again because the system is so flat, as i understand. What if i make a joke for example or say something funny that has some ****&quot;bad&quot;**** words in it and someone reports me for fun or if he is a jerk and he doesn&#x27;t like me? > > What if my internet or my power shuts down, in a start of a game, i get caught by leavebuster and i get reports for afk / leaving the game? Will i get a permaban? > > Also is there any way to tell when im dropping tiers of punishment? Can you as Rioter see it or not? Few questions here, let me tackle them out of order - easiest first: - Leaverbuster won't ban you - if you continually leave you could be escalated for manual review, but it has to be extremely extremely excessive. Leaves and behavioural punishments are two different things. - You'll get a notification when you drop tiers of punishment, congratulating you on being more sportsmanlike. We cannot provide this information. **Regarding punishments:** - If you talk ingame with a friend, and say something offensive (even as a joke), you could potentially get punished. If your friend reports you, or someone else reports you - this could trigger punishment. The system does not take into consideration that you're "friends", nor does it need to. If someone decides to report you, it's a fairly safe assumption they were at the very least annoyed by what you said. - Conversely, If you've got a 5 man premade, you don't talk in all chat and are being extremely offensive - but nobody reports you - you won't get punished. A report is required to trigger punishment. My advice however is to avoid this behaviour - I have seen people complaining of being banned and it's because one of their friends reported them. Neither the system nor support will overturn a ban because "it was my friend" - if someone triggered the report, it'll be upheld.
: "To answer the original posters query: you will not be punished if you do nothing worthy of punishment. Regardless if everyone reported you in every game for the next year - unless you've done something the system considers punishable - it will not harm you in any way :-)" So, in other terms, unless someone says asshole in every game he can troll on forever?
> [{quoted}](name=Tenchuu Khan,realm=EUW,application-id=NzaqEm3e,discussion-id=cON3EayB,comment-id=0000000000000001,timestamp=2017-08-15T14:07:22.878+0000) > > &quot;To answer the original posters query: you will not be punished if you do nothing worthy of punishment. Regardless if everyone reported you in every game for the next year - unless you&#x27;ve done something the system considers punishable - it will not harm you in any way :-)&quot; > > So, in other terms, unless someone says asshole in every game he can troll on forever? Not sure where that was implied at all - you say something worthy of punishment in a single game, you can be punished. However you get reported by everyone for a year (theoretically) and never say anything worthy of punishment - the system simply throws those reports out. There's nothing to punish for, so it won't action them.
Rondö (EUW)
: > [{quoted}](name=RallerenP,realm=EUW,application-id=NzaqEm3e,discussion-id=cON3EayB,comment-id=0000,timestamp=2017-08-15T12:03:29.575+0000) > it wouldn&#x27;t matter if you got 1 report or 4 Sounds like bs to me. Why everyone keep saying that? Where did you all get this information?
> [{quoted}](name=Rondö,realm=EUW,application-id=NzaqEm3e,discussion-id=cON3EayB,comment-id=00000000,timestamp=2017-08-15T12:50:04.993+0000) > > Sounds like bs to me. Why everyone keep saying that? Where did you all get this information? This is correct. When you get reported, it prompts the system to check the chat logs and give punishments **if it finds anything worthy of punishment**. If it finds nothing, it takes no action. If it finds something, it takes action. It doesn't matter if 1 person or 9 reported you - it just takes the one report to trigger it. What the 9 reports *can* do, is over time adjust the learning - if 1 person in 9 finds something offensive, in one game, over months - it's not going to adapt to that. If, however, 4+ people in a lot of games over months report something as offensive, that's where machine learning begins adapting and looking into that as toxic. IE: '%%%' was probably never programmed into the system initially, but over time the community has reported it and found it offensive - and thus it's now something it looks out for. To answer the original posters query: **you will not be punished if you do nothing worthy of punishment**. Regardless if everyone reported you in every game for the next year - unless you've done something the system considers punishable - it will not harm you in any way :-)
: still honor 2 feelsbadman
Join the club! ^_^ Honestly I play with a bunch of people I know are super cool and friendly as it makes the game more enjoyable for me, so I rarely get honored - those guys deserve it more! :-P I don't mind though, I just enjoy the games I have, and if I ever get level 3...that's nice. :-D
Karfuss (EUW)
: Is there any sort of bad luck protection though? Or perhaps any published probability?
> [{quoted}](name=Karfuss,realm=EUW,application-id=2BfrHbKG,discussion-id=ruJcP7h3,comment-id=00000000,timestamp=2017-08-15T04:35:01.016+0000) > > Is there any sort of bad luck protection though? > > Or perhaps any published probability? I don't believe any information has been published regarding that I'm afraid :-(
SeekerK (EUNE)
: You forgot to mention that the player also has to stay positively sportsmanlike. {{sticker:slayer-jinx-unamused}}
> [{quoted}](name=SeekerK,realm=EUNE,application-id=2BfrHbKG,discussion-id=ruJcP7h3,comment-id=00000001,timestamp=2017-08-15T04:37:22.049+0000) > > You forgot to mention that the player also has to stay positively sportsmanlike. > > {{sticker:slayer-jinx-unamused}} Not necessarily - if you're level 3 or up, you don't necessary have to stay positively sportsmanlike - just ensure you're not a jerk so you don't get downgraded :-P Being level 3 or up is the only requirement technically.
: Anyone knows how to get a honor capsule?
They're granted randomly, like keys! Similar scenario, you can receive it at any point randomly so long as you've played games recently :-)
Korios (EUNE)
: Hey senpai Eambo! Do you have some free time? I want to level up my EUW account but I have no friends there :C It would be an honor if you would join me for a game!
> [{quoted}](name=Korios,realm=EUNE,application-id=ETj6EdvQ,discussion-id=f1m2KruN,comment-id=00050000,timestamp=2017-08-14T16:15:52.917+0000) > > Hey senpai Eambo! > > > Do you have some free time? > > I want to level up my EUW account but I have no friends there :C > It would be an honor if you would join me for a game! I just finished up an ARURF and about to have food, but if you hit me up in about an hour I might have time for another? ^^
Mjauf (EUNE)
: Can't change my online status to "away" or others. Only i have that problem?
Hey guys, We didn't remove anything, don't panic! It's a known bug that should be fixed up next patch :-) It's unlikely we'll see a hotfix for it as it's a relatively minor thing in the grand scheme of things. Personal advice to work around this bug: Never. Go. Away. {{sticker:slayer-jinx-wink}} .
xVarkey (EUW)
: I didnt get my icon off good orb. Please help Riot.
Hi xVarkey, Icons are automatically added to your icon list unless you already have it - have you checked there already? Which icon were you expecting to have received?
Mada (EUW)
: I have a cat who sometimes decides to sleep on my lap when I play. I can pet him during the game but there's always the risk that he decides that this is not the time for petting and viciously attacks my hand. But I do it anyway. I guess I'm just hardcore!
> [{quoted}](name=Mada,realm=EUW,application-id=00edEA0o,discussion-id=iRsOdXfX,comment-id=0000000000000000,timestamp=2017-08-14T09:32:45.241+0000) > > I have a cat who sometimes decides to sleep on my lap when I play. I can pet him during the game but there&#x27;s always the risk that he decides that this is not the time for petting and viciously attacks my hand. But I do it anyway. I guess I&#x27;m just hardcore! My cat just likes to stand in front of my monitor instead. Hard mode activated :-(
Strigina (EUNE)
: >It's a case of getting the necessities out of the way before queuing. I have to confess that sometimes during loading screen, I need to leave the keyboard to grab my poro plushie and put it on my lap. :-(
> [{quoted}](name=Strigina,realm=EUNE,application-id=00edEA0o,discussion-id=iRsOdXfX,comment-id=00000000,timestamp=2017-08-14T09:13:49.393+0000) > > I have to confess that sometimes during loading screen, I need to leave the keyboard to grab my poro plushie and put it on my lap. :-( I see the problem already. Why is your poro plushie ever NOT on your lap?
WILLTILL24 (EUNE)
: Voice Chat In League Of Legends
I think you may have misunderstood the Ask Riot: > We’ve since reconsidered our philosophy around voice chat and while there are some challenges we want to overcome (keeping it an opt-in experience, for example), we want to do it. While negative behaviour was initially a concern, there's definitely some exploratory work being done as mentioned - while no ETA or much information around it, it's definitely not ruled out! :-)
: NA Forums....
Hey revengingangel, Just tested my EUW account on NA boards and could post no problem - what issue are you experiencing?
BOSS XXXL (EUW)
: well you can buy skin without the champ you own it
> [{quoted}](name=BOSS XXXL,realm=EUW,application-id=eZuvYsEr,discussion-id=gXktJdJq,comment-id=00010000,timestamp=2017-08-09T11:13:01.331+0000) > > well you can buy skin without the champ you own it You're not able to buy skins for champions you don't own - one of the requirements is to own the champion. You can get shards for champions you don't own, however they won't be redeemable until you have the champion in your inventory.
: Cant login, stuck at authenticating (ISP not OrionTelekom)
Hey MLG Swagsire, Just wanted to say thanks for providing the "before" and "after" from it started working, that's super useful information! From what I can see, your route changed from sox-4.sox.rs to 185.1.27.10 - which seems like it's cleared things up. My guess is there was some bad routing going on here, and it's been adjusted in Serbia Open Exchange :-)
Luteryon (EUNE)
: Bug at colection
Hey guys, We're aware of this issue and looking into fixes! We've also posted messaging on the [Service Status Page](http://status.leagueoflegends.com/#euw) for awareness.
: WHERE'S AR URF?
http://euw.leagueoflegends.com/en/news/game-updates/patch/patch-716-notes#patch-rotating-game-mode > All Random Ultra Rapid Fire (ARURF) is back from 11/8/17 08:00 BST to 25/8/17 07:59 BST (Yes, the entire duration!) Not here yet I'm afraid, but soon!
BOSS XXXL (EUW)
: i can't buy a skin through the orange essence
Hey BOSS XXXL, Silly question but always the first - have you tried relogging? Does the issue persist after a relog? Edit: Taco spotted the big red message I missed, well played ^_^
Paladiyum (EUW)
: Epic Capsules
> The ultra-rare PAX Sivir will return to the grid with new colors as Neo PAX Sivir, craftable with 10 gemstones from 31/8/17 at 19:00 BST until 8/1/18 at 07:59 GMT As Neo PAX Sivir is not available until the 31st of August, I think it's safe to say it's dd/mm/yyyy - so 8th of September :-)
HERMIT890 (EUNE)
: mastery returned to 0 after the patch 7.16 update !
Hi HERMIT890, This is a purely visual bug with the patch and is known at this time - your mastery scores are still safe and sound in the back end, but the "collection" page isn't displaying them correctly :-(
pwn3r (EUNE)
: Why does it work trough VPN but not directly ? Could IP be the only problem ?
> [{quoted}](name=pwn3r,realm=EUNE,application-id=eZuvYsEr,discussion-id=JXb6qXkL,comment-id=00020001,timestamp=2017-08-08T14:26:00.726+0000) > > Why does it work trough VPN but not directly ? > > Could IP be the only problem ? A VPN redirects your traffic, taking you down a different path. Most likely, you're avoiding the problematic hop on your ISP's end and going down a path that isn't experiencing problems. We reached out to Orion but unfortunately have had no response :-(
Almir00 (EUNE)
: Why i cant login ?Eune
Hey Almir00, Do you happen to be a user of Orion Telekom from Serbia? If so, players using this ISP are currently experiencing login problems unfortunately. I'd advise reaching out to your ISP if this is the case - we've reached out but had no response as of yet :-(
Blacky God (EUNE)
: I called them too and explained everything and they just told me to test ping and speed on speedtest.net and everything was ok there and they told me they cant help me with that because everything looks fine on their side...what should I do ..maybe just wait and problem fixes by iteself or ? because this never happend to me before
> [{quoted}](name=Blacky God,realm=EUNE,application-id=eZuvYsEr,discussion-id=OGcO8EKo,comment-id=00010000000000000000000000000000,timestamp=2017-08-08T11:02:13.589+0000) > > I called them too and explained everything and they just told me to test ping and speed on speedtest.net and everything was ok there and they told me they cant help me with that because everything looks fine on their side...what should I do ..maybe just wait and problem fixes by iteself or ? because this never happend to me before Would you mind running the test to google.com as mentioned earlier? I'm interested to see if it takes the same route, and shows the same loss.
: so i need call them and fix with them ? or what i should do ? :) Thank u very much ,if i need contact them i will now yes its Orion Telekom... and i didnt had trouble before now .. so i will call them to fix my internet !
> [{quoted}](name=MORNINGSTÀR,realm=EUNE,application-id=eZuvYsEr,discussion-id=OGcO8EKo,comment-id=00010000000000000000,timestamp=2017-08-08T10:37:50.368+0000) > > so i need call them and fix with them ? or what i should do ? :) Thank u very much ,if i need contact them i will now yes its Orion Telekom... and i didnt had trouble before now .. so i will call them to fix my internet ! Basically yeah if you explain you're seeing high packet loss, and provide them with that screenshot they should hopefully be able to provide assistance! Out of interest, would you mind also testing to google.com? I would suspect this isn't only LoL being impacted - it's just more noticeable with us.
Blacky God (EUNE)
: http://prntscr.com/g5tasz
> [{quoted}](name=Blacky God,realm=EUNE,application-id=eZuvYsEr,discussion-id=OGcO8EKo,comment-id=000100000000,timestamp=2017-08-08T10:30:28.130+0000) > > http://prntscr.com/g5tasz Looks like you're experiencing very heavy packet loss from the first hop (your ISP). Looking up the owner of mediaworksit - looks like a company called Orion Telekom - does that match up with who your ISP is? If so, unfortunately I'd recommend contacting them - it doesn't look like you're hitting Riot Direct until much later, so it's outside of our control space :-( Edit: Same deal with you, MORNINGSTÀR.
Blacky God (EUNE)
: https://pastebin.com/x2qwTbt9 Here , and yes I am from serbia and even when i log in client is not working properly i cant accept invites or create the lobby
> [{quoted}](name=Blacky God,realm=EUNE,application-id=eZuvYsEr,discussion-id=OGcO8EKo,comment-id=0001,timestamp=2017-08-08T10:16:49.595+0000) > > https://pastebin.com/x2qwTbt9 Here , and yes I am from serbia and even when i log in client is not working properly i cant accept invites or create the lobby Thanks for that, It looks like you may be having problems connecting to the platform. Would you mind doing the following: - Download [winmtr](http://winmtr.net/download-winmtr/) - Run this, and test against "prod.eun1.lol.riotgames.com" - do this for 300-500 packets - When complete, please screenshot and upload the results here Thank you!
ChainedUp (EUW)
: EU finals
Hey ChainedUp! As mentioned by Noezholio, the in stadium commentary will be provided in French - unfortunately we will not be providing headsets in the venue (past experience has proven them quite problematic, and the quality has been reported as very poor). Apologies for the delay in responding, just wanted to make sure I was providing you with the right information!
pwn3r (EUNE)
: Cant log in
Hey guys, Looks like there's an issue logging in from Serbia. Can you please provide the log that SeekerK asked for? Thanks!
: my favourite zelda character is goku
Not sure why you would think Zelda's name is Link. Zelda has always been the blonde dude in green who is the main character of the story, why would he be called Link? Silly! ^_^
Vinskiih (EUNE)
: Can we have custom item set builder back please?
Under "Collection" --> "Items" you can create new item sets, and I believe you can also delete your old ones. There's a limit of...100? If memory serves, so if you have more than 100 the "create" button will be greyed out - but the item set creator exists! ^_^
MathMagic (EUW)
: Redemption, Why do teammates evade it?
: Alright I'll try and contact support and see if they can do anything to help. I never gave anyone my password so how is it possible for someone to access my account. But thanks anyway for responding :)
> [{quoted}](name=DaCurryMuncher,realm=EUW,application-id=eZuvYsEr,discussion-id=1jgn5pJ7,comment-id=00010000,timestamp=2017-08-02T14:44:58.008+0000) > > Alright I&#x27;ll try and contact support and see if they can do anything to help. I never gave anyone my password so how is it possible for someone to access my account. But thanks anyway for responding :) I would also advise changing your password immediately if you have not - this very much sounds like account compromise from the answer given here, and someone else has your password.
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Riot Eambo

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