: Does anyone else have trouble with their quest token rewards?
Hey Omega Epion, It sounds like you may not be completing the requirements for the nexus blitz token. The second "OR" criteria must be completed before the first in order to obtain both, as shown [HERE](https://i.imgur.com/QDH2vsu.png)
achonauta (EUW)
: Hello, I've seen your comments from just 6 days ago so I expect you can help. I've been having issues for the last 20 days or so. I can't enter the game, I'm stuck in the launcher. I type my "username" and "password" and the screen just won't move from the message: LOGIN STATUS Autenticathing... [Loading spinner] Can you help, please? I've used everything in the Hextech Repair app, including a whole new reinstall. I did everything I know regarding internet and connection options (I'm no noob in the matter) but the thing stays there. I think it might have to be with my internet provider settings, but I'm not sure. **Can you provide a troubleshooting checklist?** Would be good to have some games this Christmas vacation after some months of work. Thanks.
> [{quoted}](name=achonauta,realm=EUW,application-id=ETj6EdvQ,discussion-id=yoJh9fiJ,comment-id=00030002,timestamp=2018-12-17T22:33:59.090+0000) > > Hello, I've seen your comments from just 6 days ago so I expect you can help. > > I've been having issues for the last 20 days or so. I can't enter the game, I'm stuck in the launcher. I type my "username" and "password" and the screen just won't move from the message: > > LOGIN STATUS > Autenticathing... > [Loading spinner] > > Can you help, please? I've used everything in the Hextech Repair app, including a whole new reinstall. I did everything I know regarding internet and connection options (I'm no noob in the matter) but the thing stays there. I think it might have to be with my internet provider settings, but I'm not sure. **Can you provide a troubleshooting checklist?** > > Would be good to have some games this Christmas vacation after some months of work. Thanks. Hey there, I'd advise [contacting support](https://support.leagueoflegends.com) and including your logs from a login attempt, they should be able to help troubleshoot this with you :-)
derorus (EUW)
: Unlocked widow ward, but cant use it
Hey derorus, Have you tried relogging? Sometimes your ownership doesn't update immediately, but a relog will normally kick it into working :-)
: _125?_ {{sticker:sg-lux}} I think it was the right thing to do! But what is more important, is for us to stick together in these difficult times, and support our fellow EUW players who could not play their missions. I've heard there was a time where EU had only one server. We are not forgetting our EUW friends we had to say goodbye a long time ago uwu since the new server separated us. Our thoughts are with them. So, since we are all EU and stuff, is there any chance we get that mission too? {{sticker:sg-lulu}}
> [{quoted}](name=ˉÐęqüñˉ,realm=EUNE,application-id=slFBEUB8,discussion-id=GrFIKqet,comment-id=0000,timestamp=2018-12-14T07:35:45.863+0000) > > _125?_ {{sticker:sg-lux}} > > I think it was the right thing to do! But what is more important, is for us to stick together in these difficult times, and support our fellow EUW players who could not play their missions. I've heard there was a time where EU had only one server. We are not forgetting our EUW friends we had to say goodbye a long time ago uwu since the new server separated us. Our thoughts are with them. > > So, since we are all EU and stuff, is there any chance we get that mission too? {{sticker:sg-lulu}} Nice try ;-P We do take the closeness of the EU servers into consideration when there's impact, however this issue was exclusively EUW related and no other region experienced it. As such, the mission is for EUW only I'm afraid! (Thanks for sticking with your EUW bretherin at this time, though! ;-P)
  Rioter Comments
HaTer RO (EUNE)
: I DONT HAVE ANOTHER ACC. why u dont understand. ITs same usern and pw from all time. its is bugg or something?
> [{quoted}](name=HaTer RO,realm=EUNE,application-id=eZuvYsEr,discussion-id=52rIl78x,comment-id=000000000000,timestamp=2018-12-13T15:30:06.578+0000) > > I DONT HAVE ANOTHER ACC. why u dont understand. ITs same usern and pw from all time. its is bugg or something? Please [contact support](https://support.leagueoflegends.com) if you are unable to recall any alternative login details - unfortunately account specific issues can't be handled on boards.
HaTer RO (EUNE)
: What happened
This usually happens due to using the wrong username, and signing in with a smurf/alternate account. Please ensure you're logging in with the correct username ^_^
Dr Poro (EUW)
: I can't log in right now. Still working on maintenance?
> [{quoted}](name=Dr Poro,realm=EUW,application-id=eZuvYsEr,discussion-id=wB8wA3HF,comment-id=00000001,timestamp=2018-12-13T08:02:34.253+0000) > > I can't log in right now. Still working on maintenance? Logins are up and operational at the moment. If you continue having issues please consider [contacting support](https://support.leagueoflegends.com) for assistance.
: After buying a pet poro, getting a mission to have it for free
The mission is intended to activate it, yes! ^_^
: Servers transfers maybe? :( we are counting the days. We want to play with our friends{{champion:78}}
> [{quoted}](name=Rain of Arrows,realm=EUW,application-id=eZuvYsEr,discussion-id=wB8wA3HF,comment-id=000000000000000000000001,timestamp=2018-12-12T09:28:59.581+0000) > > Servers transfers maybe? :( we are counting the days. We want to play with our friends{{champion:78}} Honestly, I'm unsure of the state of this one unfortunately. Plans were to open around today, but last update I received was there are errors in the transfer service due to preseason changes, and it may take a significant amount of work to support these features in transfer. I'm not sure when updates will be available as this one's outside my remit, but I would expect to see some updates/news around transfers as it becomes available.
Zymexxx (EUW)
: Riot is defending intentional feeding on this forum
And what did that deletion say? Most likely it mentioned: - The boards are not the right place for this discussion - Do not name and shame on the boards - Please submit a ticket to support Posting on boards does nothing other than incite others, it will not result in punishment or the right people getting eyes on the issue. As mentioned in the deletion text, please contact support so they can look at it separately - that's the correct avenue alongside end of game reports.
Cràp Bag (EUW)
: match creation & Login issues
Hey guys, Logins are back online. We're still doing a few last minute changes so ranked remains unavailable, but the overall gameflow should function at this time ^_^
: You know what, I'll give the benefit of the doubt then, if I can log in later today and not have issues with the server, then halleujah and well done riot. But with all the issues recently, it more seems like this entire region is just constantly getting screwed.
> [{quoted}](name=HimaeKitsune,realm=EUW,application-id=eZuvYsEr,discussion-id=wB8wA3HF,comment-id=0000000000000000,timestamp=2018-12-12T07:10:41.930+0000) > > You know what, I'll give the benefit of the doubt then, if I can log in later today and not have issues with the server, then halleujah and well done riot. But with all the issues recently, it more seems like this entire region is just constantly getting screwed. Logins should be back up and running. We're fairly positive we found the root cause of the issue last weekend, but don't want to "announce" anything until we're fully confident this is the case.
: > [{quoted}](name=Riot Eambo,realm=EUW,application-id=eZuvYsEr,discussion-id=wB8wA3HF,comment-id=0000,timestamp=2018-12-12T07:04:44.607+0000) > >. We did not take the platform down entirely > Then explain why I'm stuck on the login screen, just for once, give an actual answer for gods sake.
> [{quoted}](name=HimaeKitsune,realm=EUW,application-id=eZuvYsEr,discussion-id=wB8wA3HF,comment-id=00000000,timestamp=2018-12-12T07:06:08.756+0000) > > Then explain why I'm stuck on the login screen, just for once, give an actual answer for gods sake. As we're performing network maintenance. Numerous parts of the game may be impacted during this time, which is why we've specifically called out login issues in our messaging. We're working on this portion right now - some players will be able to log in, some won't, due to the maintenance. This is why we disable ranked and do it early morning on Wednesdays, to avoid as much impact as possible, but unfortunately maintenance is required and happens most Wednesday mornings (alternating between patches one week, and maintenance the other)
Oimmena (EUW)
: Your bloody client is broken!!!
Both servers are undergoing maintenance at the moment (Wednesday morning is our scheduled maintenance time). We did not take the platform down entirely, but are performing some network maintenance which is why ranked queues were disabled. We'll remove messaging and open ranked once we have completed the maintenance in question :-)
Cràp Bag (EUW)
: match creation & Login issues
Hey guys, we're currently finishing up some maintenance and are keeping ranked queues disabled until complete. During this time you may experience some issues. Will reply here once we're complete!
Ryùuzaki (EUW)
: LeagueClientux.exe consuming so much bandwidth before and after I log in
Hey guys, LeagueClientUx.exe is the UI part of league client, the piece that gives league client a window you can see and interact with. It uses "networking" to talk to LeagueClient.exe. LeagueClient.exe is what actually does most of the business such as patching, talking to our account/chat/matchmaking servers etc. This "networking" is from one program on your machine to another and never actually travels over a network, so shouldn't be eating in to your actual internet bandwidth. This networking is a connection on the "loopback" network interface to "localhost" (IP address 127.0.0.1) your own computer. However, depending on the tool that's measuring your network usage, you might be counting this kind of loopback network traffic towards your actual internet usage. That said, LeagueClientUx.exe does also use some real internet bandwidth for itself, where it fetches some things straight from the internet, such as news pages, without going through LeagueClient.exe. So it is possible that something could cause LeagueClientUx to be consuming too much bandwidth. We'll take a look on our end to see if we can spot an abnormal amount of internet bandwidth being used by LeagueClientUx.exe. I ask that on your end, in your own investigation you make sure that you are not counting the localhost, loopback kind of traffic in your measurement (or count it separately). Lastly, in case we can't reproduce the issue ourselves you might be able to help us investigate by sending us a capture of the network traffic in to and out of your computer. This can be gathered with a tool like wireshark (https://www.wireshark.org). If you try this please only share your packet capture privately by contacting our player support, as packet captures contain everything that goes over your computer's network connection. Additionally as a point of interest, have things been any better since the All-Star hub was removed?
: Forced password and summoner name reset results in level 1 account?! Are you kidding me?
Hi Zheeran, This issue usually manifests when you're logging into the wrong account or region. Can you double check you're using the right username on the right region? If issues persist please [contact support](https://support.leagueoflegends.com) who can help check out what's going on.
Andastra (EUW)
: Game trys to reconnect us to an unavailable game after emergency Maintance
Hey guys, Due to some issues we've saw some players get stuck in ghost games. These games expire approx. 2 hours after start, with games beginning to expire. Can you advise how long you've been stuck if you're still seeing issues? Thank you!
Mattie010 (EUW)
: He's not ignoring it and i thank you very much Riot Eambo. Your responses have been fast and on point, even on late hours! I thank you very much that you are consistently trying to update us on the situation. If any compensation will be made that would be amazing and i think kinda fair, but I'll gladly hear from you guys when the issue is not recurring and you have some spare time. Cheers, Mattie010
> [{quoted}](name=Mattie010,realm=EUW,application-id=39gqIYVI,discussion-id=tAizl4Y9,comment-id=0008,timestamp=2018-12-08T22:32:52.053+0000) > > He's not ignoring it and i thank you very much Riot Eambo. Your responses have been fast and on point, even on late hours! I thank you very much that you are consistently trying to update us on the situation. > > If any compensation will be made that would be amazing and i think kinda fair, but I'll gladly hear from you guys when the issue is not recurring and you have some spare time. > > Cheers, > Mattie010 I wholeheartedly agree and will be bringing this discussion up. We want to make sure the issue is resolved first and foremost of course. Again I appreciate your understanding and patience on this, as a player myself I know how frustrating this continues to be.
Zariax (EUW)
: Can't Login to game
Logins are opened once again with changes. We're keeping a close eye and ranked remains disabled while we monitor.
: Well and still I can't log in. Whats going on??
> [{quoted}](name=YourDarkDeath,realm=EUW,application-id=eZuvYsEr,discussion-id=OJlOOuAl,comment-id=0002000000000000,timestamp=2018-12-08T21:49:29.051+0000) > > Well and still I can't log in. Whats going on?? We have seen a recurrence of problems and disabled logins once again. We've finishing up some changes and will be opening soon, and messaging is updated to reflect this. Will keep you posted.
Darwinion (EUW)
: ETA on Ranked being back online?
> [{quoted}](name=Darwinion,realm=EUW,application-id=eZuvYsEr,discussion-id=0s0ehAVw,comment-id=000000000001000000000000,timestamp=2018-12-08T21:44:21.089+0000) > > ETA on Ranked being back online? We're currently performing some changes to try and alleviate the repeated issues. Until we're confident there won't be negative impact, ranked will remain disabled. We'll keep you guys posted, but no solid ETA right now :(
Mattie010 (EUW)
: Gives us compensation days for the snowdown 2018 pass!
Hey guys, I just wanna mention that this isn't being ignored. Our top priority is resolving the issue permanently as it's happening repeatedly. Once that's been complete we'll discuss what options we have for those of you who have been unable to utilise your passes fully. To set clear expectations this isn't something I can say will definitely happen or in what form (not a decision I can make) , but we'll definitely be bringing up this pain point and seeing what options are available to us.
: Could you please update the server status stating that you've disabled logins rather than the queue being long? Thank you.
> [{quoted}](name=Not a summoner,realm=EUW,application-id=eZuvYsEr,discussion-id=OJlOOuAl,comment-id=00020000,timestamp=2018-12-08T21:19:38.343+0000) > > Could you please update the server status stating that you've disabled logins rather than the queue being long? Thank you. Logins are re-enabled at this time.
: > [{quoted}](name=Riot Eambo,realm=EUW,application-id=eZuvYsEr,discussion-id=0s0ehAVw,comment-id=000000000001,timestamp=2018-12-08T21:10:22.800+0000) > > We have intentionally turned off logins while we investigate - unfortunately consistently trying to start games while these issues occur artificially increases load resulting in a snowball of impact. > > _**Logins are off while we investigate and to prevent overloading this portion of the platform.**_ please reflect that in the client then, instead of implying they are turned on, but slow (the client says 'due to recent issues, there is currently a large login queue that will delay login times while it drains' it says nothing about login queues being switched 'off')
> [{quoted}](name=Conphucius,realm=EUW,application-id=eZuvYsEr,discussion-id=0s0ehAVw,comment-id=0000000000010000,timestamp=2018-12-08T21:19:45.536+0000) > > please reflect that in the client then, instead of implying they are turned on, but slow (the client says 'due to recent issues, there is currently a large login queue that will delay login times while it drains' it says nothing about login queues being switched 'off') Logins are currently being reopened - there may be a large login queue due to being closed for a while, but the drain rate should be improved.
: > [{quoted}](name=Riot Eambo,realm=EUW,application-id=eZuvYsEr,discussion-id=0s0ehAVw,comment-id=0000,timestamp=2018-12-08T20:54:27.847+0000) > > Hi yyzarx, > > We're continuing to investigate. Unfortunately we've had many symptoms we've saw and ruled out, but the root cause is continuing to be investigated. _**Our priority is getting games working as expected**_ aside from finding the root cause. maybe you should make the login issues a priority, you cant start games unless you login first.......
> [{quoted}](name=Conphucius,realm=EUW,application-id=eZuvYsEr,discussion-id=0s0ehAVw,comment-id=00000000,timestamp=2018-12-08T21:07:00.626+0000) > > maybe you should make the login issues a priority, you cant start games unless you login first....... We have intentionally turned off logins while we investigate - unfortunately consistently trying to start games while these issues occur artificially increases load resulting in a snowball of impact. Logins are off while we investigate and to prevent overloading this portion of the platform.
Zariax (EUW)
: Can't Login to game
Hey guys, We've disabled logins temporarily while we investigate the ongoing issues. Those times will drop rapidly once we reopen the platform. Apologies for the inconvenience, we'll get things opened as soon as platform is looking healthy again.
yyzarc (EUW)
: Riot Eambo & TMX what Happend with Euw?
Hi yyzarx, We're continuing to investigate. Unfortunately we've had many symptoms we've saw and ruled out, but the root cause is continuing to be investigated. Our priority is getting games working as expected aside from finding the root cause.
: Excuse me what
Loss prevented is currently enabled due to ongoing server issues we're investigating. During this time LP loss is prevented and LP gained is halved due to the high chance of game impact to teams.
Yiphobia (EUW)
: Confused by mission rewards.
Hi Yiphobia, The "OR" condition determines whether you get the yellow "plus" portion or not. If you have no interest in Nexus Blitz, win 2 PvP games and you get 10 snowdown tokens. If you want the Nexus Blitz portion **also**, you need to do the "+" mission to complete it - win a game of nexus blitz. If you do the first part, it'll complete without the +1 nexus token. If you do the second part, you get both the snowdown and nexus blitz tokens.
Fendokil (EUW)
: Can we have some information about whats going on with EUW atm?
Hey Fendokil, First I wanna say thank you for the calm and collected query here - it really is appreciated over some of the more aggressive posts we get. Secondly, apologies to you and the community for not messaging actively at the time, we were heads down on looking into the issue and had messaging posted in the client while we investigated - we don't always get time to give a breakdown, especially with so many languages on our European servers. We don't have any concrete information to give at the moment, we have teams looking into the causes rather than the symptoms - we managed to get things back up and running but the reason for the instability is still being investigated. The first night we believed Nexus Blitz was potentially a cause but later determined it as a symptom, which is why we need to continue digging deeper. As it has repeated we're on high alert for it potentially happening again unfortunately, but in the interim we're looking into how we can prevent it and the root cause to resolve it fully. Again I appreciate your patience and level headed question on this <3
person (EUW)
: yeah but bro, 1 am where? Australia? thats the issue i have
> [{quoted}](name=person,realm=EUW,application-id=eZuvYsEr,discussion-id=ncVptmWE,comment-id=0000000000010000,timestamp=2018-12-07T22:32:32.008+0000) > > yeah but bro, 1 am where? Australia? thats the issue i have As mentioned above, 1am your local time. The client and site adjust based on your local computer time. So if it shows 1:00 that 1:00 at the time your computer will say 1:00 (in 99% of cases, your local timezone)
person (EUW)
: this is what i see https://koyaanis.com/i/15441925090837648.png https://koyaanis.com/i/15441925233276657.png
> [{quoted}](name=person,realm=EUW,application-id=eZuvYsEr,discussion-id=ncVptmWE,comment-id=00000000,timestamp=2018-12-07T14:22:07.222+0000) > > this is what i see https://koyaanis.com/i/15441925090837648.png > https://koyaanis.com/i/15441925233276657.png You can watch the VOD's for the missions, but the times are 24 hour - so 01:00 is 1am. 13:00 is 1pm :-)
person (EUW)
: When are the all star games?
If this is in client, it's your local time. The hubs adjust to your date/time as necessary based on your local clock.
: [EUW] 06-Dec-18 - Emergency Platform Restart
Nexus Blitz has been re-enabled on EUW. We're keeping a close eye out for any further issues, and may need to adjust this if we see more problems - but hopefully we'll be good to keep it enabled! :-)
: but i lost my RP and didnt get my Pass, so how are you gonna solve this?
> [{quoted}](name=Nagasarete Rin,realm=EUW,application-id=eZuvYsEr,discussion-id=lOacqx56,comment-id=0002,timestamp=2018-12-06T21:12:39.560+0000) > > but i lost my RP and didnt get my Pass, so how are you gonna solve this? Your pass should be granted (You should see the snowdown missions and get tokens from the end of the pass) however the additional content is missing. If there are cases where the pass was definitely not granted also, we're still scoping out the different issues and getting a resolution plan in place.
: Still not given items for purchasing the Snowdown Pass
Hey DynaLeptic, This is something we're still looking into for both EUW and EUNE. The issue with purchasing was fixed, and we'll be looking into granting the missing content asap.
: [EUW] 06-Dec-18 - Emergency Platform Restart
Ranked has been re-enabled, while Nexus Blitz remains disabled. We will continue investigating and monitoring.
Werm (EUW)
: how much till ranked is on? {{sticker:zombie-brand-facepalm}}
> [{quoted}](name=Werm,realm=EUW,application-id=slFBEUB8,discussion-id=uaewOEat,comment-id=0013000000000001,timestamp=2018-12-06T20:26:12.062+0000) > > how much till ranked is on? {{sticker:zombie-brand-facepalm}} We want to ensure things are stable before reopening ranked. No specific ETA, but things are looking good so far.
blunk (EUW)
: What about my purchased content that i still have not received? I bought the 7500rp pack and the pass and did not get either but lost all my rp?
> [{quoted}](name=blunk,realm=EUW,application-id=slFBEUB8,discussion-id=uaewOEat,comment-id=0015,timestamp=2018-12-06T20:22:49.506+0000) > > What about my purchased content that i still have not received? I bought the 7500rp pack and the pass and did not get either but lost all my rp? This is an unrelated issue that we're working on aside from this.
Mattie010 (EUW)
: > [{quoted}](name=Riot Eambo,realm=EUW,application-id=slFBEUB8,discussion-id=uaewOEat,comment-id=0013,timestamp=2018-12-06T20:15:16.505+0000) > > Update: > > Platform is currently reopened, with Nexus Blitz disabled. We believe there may be an issue with Nexus Blitz that contributed to this issue, but we are on standby to perform an emergency restart should issues resurface, while we investigate the potential Nexus Blitz problem. Hey riot Eambo, might be smart to disable nexus blitz customs too then ;)
> [{quoted}](name=Mattie010,realm=EUW,application-id=slFBEUB8,discussion-id=uaewOEat,comment-id=00130000,timestamp=2018-12-06T20:16:25.653+0000) > > Hey riot Eambo, might be smart to disable nexus blitz customs too then ;) Already done ^_^
: [EUW] 06-Dec-18 - Emergency Platform Restart
Update: Platform is currently reopened, with Nexus Blitz disabled. We believe there may be an issue with Nexus Blitz that contributed to this issue, but we are on standby to perform an emergency restart should issues resurface, while we investigate the potential Nexus Blitz problem.
: [EUW] 06-Dec-18 - Emergency Platform Restart
Hey guys, quick update. We've closed logins right now but have not yet started the platform restart - we're seeing some minor signs of recovery and believe we may be able to avoid the full restart, but want to be sure before we open up the platform again for new logins.
  Rioter Comments
Adamssohn (EUW)
: Hey Eambo, can you explain to me why I lost 61 LP (D5 61LP) and got to D4 while my brother was P5 100Lp and got moved to P4 and still was in the promo and skipped Plat 4 completely
> [{quoted}](name=Adamssohn,realm=EUW,application-id=eZuvYsEr,discussion-id=OkThbFWz,comment-id=00020000,timestamp=2018-12-06T18:30:00.228+0000) > > Hey Eambo, > > can you explain to me why I lost 61 LP (D5 61LP) and got to D4 while my brother was P5 100Lp and got moved to P4 and still was in the promo and skipped Plat 4 completely Division V was removed, so everyone was moved up to Division IV. If your MMR is particularly low, you risk instantly dropping to Division I of the tier below as your MMR is more suited to there, but that explains why you jumped up to Division IV hopefully! :-)
Zariax (EUW)
: GAME WON'T START
Hey guys, We're looking into this right now and ranked queues have been disabled while we investigate.
: My friends got their winter wonder pass but i still got none
Hey GGH Himmel Olav, We're still working on this, please bare with us. Thanks for the patience.
Dexoii (EUW)
: Golden Chromas
Hi Dexoii, It is the chroma only, the skin is required for the chroma to be used. You can purchase the chroma for future usage if you plan on unlocking the skin at a later point.
BlueEziboy (EUNE)
: WTFFFFFFFFFFF RIOT GAMESSSSSS
Thanks for the feedback guys, we're still looking into these purchase issues alongside missions not showing.
Show more

Riot Eambo

Level 100 (EUW)
Lifetime Upvotes
Create a Discussion