: got the same issue, and i dont use skype at all.
> [{quoted}](name=melodyshaker,realm=EUW,application-id=ETj6EdvQ,discussion-id=5O4EEtPw,comment-id=0001,timestamp=2017-05-29T11:56:27.347+0000) > > got the same issue, and i dont use skype at all. This post mentions Skype specifically but basically any program that "pops up" can cause problems. Some common examples: - Discord - Skype - Office 365 - Antivirus programs - Windows itself Essentially a log of background programs can pop up messages, but things get a little buggy because Windows, and they pop up "under" League of Legends - but their clickbox is over it. When you click on it, it thinks you were clicking on the popup, and pulls you out of game :-(
Mada (EUW)
: Are you and your friend using skype to speak during the game? Some, probably all newer versions of skype have a small square icon that shows during a call. If you click that icon during gameplay, you tab out. You can just close that icon every f%$&/%ing time you start a phone call, though. Fun fact: the wikipedia article for skype describes the programmers responsible as "a bunch of mindless jerks who'll be first against the wall when the revolution comes"
> [{quoted}](name=Mada,realm=EUW,application-id=ETj6EdvQ,discussion-id=5O4EEtPw,comment-id=0000,timestamp=2017-05-29T10:50:18.975+0000) > > Are you and your friend using skype to speak during the game? Some, probably all newer versions of skype have a small square icon that shows during a call. If you click that icon during gameplay, you tab out. You can just close that icon every f%$&/%ing time you start a phone call, though. Fun fact: the wikipedia article for skype describes the programmers responsible as "a bunch of mindless jerks who'll be first against the wall when the revolution comes" I looked this up and couldn't find this quote :-( I feel misled and betrayed! :-P
Rena (EUW)
: This Guy Ints on Heimer to be Top rated on Lolskill with Riven and still isn't banned after 41 Games
If you haven't already, I'd advise sending this to support. Our intentional feeding system is tweaked to err on the side of caution - and even then we've had a few misfires :-( This is most likely a clear cut case, but the system will sometimes allow some to slip through if it's unsure. It's tough to differentiate between "intentional feeding" and "just having a bad game" with an automated system - but we also know we can do it better. The teams working on these systems are constantly iterating and improving on it, which is also why adding comments to the end of game report is extremely valuable - by providing context, it allows the teams working on them to see what players say and why they think this should be banned. Basically, a report of "Intentional Feeding" with no text is less valuable to us than the same report with text explaining *why* you think this player deserves punishment :-)
: thank you very much for clarifying this as i'm getting a bit annoyed over those who just pass the excuses "it's not even a ranked game." So basically. costum games are the only ones without the afk/leave rule. :)
> [{quoted}](name=canis inferorum,realm=EUW,application-id=2BfrHbKG,discussion-id=jxnJ6gsX,comment-id=000000000000,timestamp=2017-05-29T07:42:44.837+0000) > > thank you very much for clarifying this as i'm getting a bit annoyed over those who just pass the excuses "it's not even a ranked game." > > So basically. costum games are the only ones without the afk/leave rule. :) Nowhere in the Summoner's Code does it say "You have to tryhard". ARAM's obviously are a bit more relaxed than Summoner's Rift, and Normal's are a bit more relaxed than Ranked. That doesn't give you an excuse to flame, however, or insult or belittle other players. So if people say "It's not even a ranked" because they're trying Heimer for the first time and not playing well - sure, that's a reasonable excuse. If they're saying "It's not even a ranked" as an excuse for flaming, cussing, and generally being a jerk? Not so reasonable.
: Well, must say this is pleasant suprise :) Thank you for overview of what vsync is. Heard about "lags" like when you click and your champion seems to respond slower. But i will try it out, and hopefully it will make my graphical expirience even better. I'm not good at this but i can't find GPU, only CPU and when playing LoL it is around 35-40% of usage (guess that's good)Đ Thank You one more time for this overview Riot Eambo : UPDATE: found out the difference between CPU and GPU. Since i don't use programs for rendering and that kind of stuff, CPU is much more thankful to me :)
> [{quoted}](name=GZA The Genius,realm=EUNE,application-id=39gqIYVI,discussion-id=BVGkZEKe,comment-id=000000000000000000000000,timestamp=2017-05-29T07:39:16.241+0000) > > Well, must say this is pleasant suprise :) > > Thank you for overview of what vsync is. Heard about "lags" like when you click and your champion seems to respond slower. > But i will try it out, and hopefully it will make my graphical expirience even better. > > I'm not good at this but i can't find GPU, only CPU and when playing LoL it is around 35-40% of usage (guess that's good)Đ > > Thank You one more time for this overview Riot Eambo :) Basically if you're sitting at a solid 60FPS, you're good. If you were getting 40-50 FPS for example, VSync isn't recommended (It can't sync 60FPS if it can't hit 60FPS ^_^). VSync does have a small GPU hit, so sometimes you can get 60FPS without VSync - but drop lower with it. In this instance, it's recommended to turn VSync off and set your FPS cap to 60. VSync is recommended though if it works for you :-)
: > [{quoted}](name=Pentasteal Sona,realm=EUW,application-id=39gqIYVI,discussion-id=BVGkZEKe,comment-id=000000000000,timestamp=2017-05-28T23:18:55.493+0000) > > The refresh rate. If you don't have an expensive gaming monitor it's 60 Hz. If you turn on vsync in game you'll see how many fps does it lock to, that's your refresh rate. I don't have monitor at all, i have HP laptop :D with full HD resolution and 60Hz refresh rate :) And that vsync.. Does it help in any graphical change? I think i can have it on ON with no problem. Since i play on all maxed out with around 150FPS
> [{quoted}](name=GZA The Genius,realm=EUNE,application-id=39gqIYVI,discussion-id=BVGkZEKe,comment-id=0000000000000000,timestamp=2017-05-29T07:12:32.789+0000) > > I don't have monitor at all, i have HP laptop :D with full HD resolution and 60Hz refresh rate :) > > And that vsync.. Does it help in any graphical change? I think i can have it on ON with no problem. Since i play on all maxed out with around 150FPS VSync (Vertical Sync) is generally recommended to be on. It syncs your monitor's refresh rate and the frames per second 1:1, preventing screen tearing or mistimed frames. To break it down for you: - Your monitor is 60Hz (60 Refreshes Per Second) - This means it can show 60 "Images" per second at most - If your framerate is higher than this, you get 'partial' refreshes (IE: It refreshes half a frame as it's not sync'ed) - With VSync, you're guaranteed 1:1 (so long as your GPU can sustain it) - meaning 60 frames per second on a 60 Hz screen, meaning 60 frames per second, meaning 1 frame per refresh :-) The downsides of VSync are that sometimes it can cause cursor lag - I personally have never experienced this, but I've seen reports of it before. If, however, you can play with VSync and don't feel a problem - highly recommended you do so :-) This is what screen tearing looks like due to higher FPS than your screen can handle (random google image!) https://camo.githubusercontent.com/eca45d7d1e44a2f78541c27fe49f5e28fe66be0e/68747470733a2f2f662e636c6f75642e6769746875622e636f6d2f6173736574732f333738393232362f3439323436372f34323630643034612d626162322d313165322d383731662d3338316536343163336538332e706e67
Zurkrem (EUW)
: I'm pretty sure the Summoner's Code counts whenever you interact with other Summoners through a LoL account.
> [{quoted}](name=Zurkrem,realm=EUW,application-id=2BfrHbKG,discussion-id=jxnJ6gsX,comment-id=0000,timestamp=2017-05-29T06:20:58.438+0000) > > I'm pretty sure the Summoner's Code counts whenever you interact with other Summoners through a LoL account. ^ This. Summoner's Code applies everywhere. Custom Games don't have restrictions for AFK/Leaving, however every matchmade mode (Whether it be vs other players or vs bots) you're expected to adhere to the rules of the game, including those for leaving and AFKing.
: Riot Games EXPOSED?
Hi XTube Nick, Can you confirm you purchased both the **Champion Skin (Conqueror Karma) and the Ward Skin (Conqueror Ward Skin)?** You mentioned buying the item (icon?) but this wasn't possible. For clarity for anyone else reading this and any misinterpretations of the offer, there were 3 scenarios: - Scenario 1: You bought the bundle, which included everything - hurrah, all done. - Scenario 2: You bought the ward skin and the champion skin separately at some point. This then left you with a 1RP bundle you could purchase from the store, which included the icon. Scenario 3: You bought the ward skin and the champion skin separately, but never purchased the 1RP bundle. The icon was to be granted at a later point for this. If you had any other combination (IE: Only bought the ward skin, or only bought the champion skin) - this was not enough to unlock the icon. I'm not sure if/when that was completed, but if you can confirm you bought both the skins (ward and champion), please post your ticket number and I'll talk with our support team. Thanks!
Hàvokk (EUW)
: Hej Eambo, I have nothing under notifications icon, it is just grey. How do I get hands on my loot?
> [{quoted}](name=Hàvokk,realm=EUW,application-id=ETj6EdvQ,discussion-id=7ipmqlyu,comment-id=00010000,timestamp=2017-05-28T10:08:04.626+0000) > > Hej Eambo, > > I have nothing under notifications icon, it is just grey. > How do I get hands on my loot? Summoner Icons autoredeem, so it will be in your summoner icon list.
Hàvokk (EUW)
: Disappearing loot chest + key
Hi Hàvokk, If you check your notifications it should tell you what you got, however it looks like you got a Murk Wolf icon and some orange essence from that chest :-)
: Multiple Emails: Username Assistance
Hi ToplessMan, This means that someone is attempting username recovery - they're entering your email address on this page: https://account.leagueoflegends.com/euw/en/forgot-username If you do it yourself you should be able to see the same results. This isn't necessarily something to be worried about but it does mean someone has your email address. Ensure your email is secure and you should be fine - while a little concerning that someone is even attempting it, without access to your email they won't get any further :-)
: Hi Eambo! Just popping in to ask if you know why the Practice Tool is down right now on EUW? There's no ticker, or announcement anywhere that I can see that gives context, so I was wondering if you would happen to know. Thanks!
> [{quoted}](name=Evelyn Endwise,realm=EUW,application-id=eZuvYsEr,discussion-id=lUP4fIyd,comment-id=0001000000000000,timestamp=2017-05-24T10:42:45.688+0000) > > Hi Eambo! > > Just popping in to ask if you know why the Practice Tool is down right now on EUW? > There's no ticker, or announcement anywhere that I can see that gives context, so I was wondering if you would happen to know. > > Thanks! Good question! After our maintenance earlier today it was left offline - things are looking stable now so I've just re-enabled it and you should see it now :-)
root winner (EUNE)
: Well i got Caitlin about 2 days ago and i have her on lv 3 by now but still no grade on her i got an S- on her once and din't get the box remind you i got her 2 days ago not one mouth.
> [{quoted}](name=root winner,realm=EUNE,application-id=eZuvYsEr,discussion-id=lUP4fIyd,comment-id=00010000,timestamp=2017-05-24T10:06:53.961+0000) > > Well i got Caitlin about 2 days ago and i have her on lv 3 by now but still no grade on her i got an S- on her once and din't get the box remind you i got her 2 days ago not one mouth. It looks like you may currently be ineligible for hextech rewards due to behaviour. Regarding the mastery score though, what does your current season highest show as?
: Champion Grade Problems
The issue with grading was resolved about a month ago but unfortunately it's not retroactive - so it will only change for future ranks (IE: If you got an S+ a month ago it will not show this, but if you get an S+ now it'll update correctly) As Mcgalakar mentioned this should have no impact on chests being received however.
: After the repair and restart of my pc I still can't log in. - Last time I access the client was yesterday evening - Yes already ran the repair - Restart pc done - This is what I get after all this. Version of numbers are on it as well. https://static.afbeeldinguploaden.nl/1705/266099/Lji6i9Gd.png Now that I'm typing this, the client brings me back with the same error of not recognizing my password ect .
> [{quoted}](name=LightzZero,realm=EUW,application-id=eZuvYsEr,discussion-id=8b8extPH,comment-id=0000,timestamp=2017-05-23T19:47:58.730+0000) > > After the repair and restart of my pc I still can't log in. > > - Last time I access the client was yesterday evening > - Yes already ran the repair > - Restart pc done > - This is what I get after all this. Version of numbers are on it as well. > > https://static.afbeeldinguploaden.nl/1705/266099/Lji6i9Gd.png > > Now that I'm typing this, the client brings me back with the same error of not recognizing my password ect . Thank you for the info! I just realised I forgot to ask for the LeagueClient logs, would you mind including those also? (Instructions in the original post)
: Got the same problem, cant log in to my acount (not accepting my password).
> [{quoted}](name=Malleus Malefica,realm=EUW,application-id=eZuvYsEr,discussion-id=fF8kOY7f,comment-id=0001,timestamp=2017-05-23T17:43:51.807+0000) > > Got the same problem, cant log in to my acount (not accepting my password). Hey Malleus Malefica, Can you try running a repair on your client? Instructions and further questions if issues persist can be found [HERE](https://boards.euw.leagueoflegends.com/en/c/help-support-en/8b8extPH-invalid-usernamepassword-errors-with-confirmed-correct-credentials) Thank you!
  Rioter Comments
: What's up with 500ms?
500ms is just a default number (why, I don't know :-P). If the client can't get a real ping it just falls back to default - which is 500ms.
: 25+ comments from you the last 15 hours, Good job man! Keep it up and invite some more rioters to join you as well and we will be all good :D
> [{quoted}](name=OP Champions,realm=EUW,application-id=2BfrHbKG,discussion-id=IGxJjxxj,comment-id=00040003,timestamp=2017-05-23T17:03:25.576+0000) > > 25+ comments from you the last 15 hours, Good job man! > Keep it up and invite some more rioters to join you as well and we will be all good :D I usually am on the boards quite often - but was in LA for three weeks and had pretty spotty/limited connectivity. Back now though! ^_^
Yostie (EUW)
: ***
> [{quoted}](name=Yostie,realm=EUW,application-id=eZuvYsEr,discussion-id=0E8g3vby,comment-id=0000000000000000,timestamp=2017-05-23T16:51:14.740+0000) > > https://pastebin.com/KLCVMDzY Hm, that log seems to show a successful login and pick/ban phase from 2017-05-23 T18:48:05 Are you still experiencing issues?
Yostie (EUW)
: https://pastebin.com/5GYZkci5 BTW: Tried to reinstall the game and still the same problem.
> [{quoted}](name=Yostie,realm=EUW,application-id=eZuvYsEr,discussion-id=0E8g3vby,comment-id=00000000,timestamp=2017-05-23T16:40:16.406+0000) > > https://pastebin.com/5GYZkci5 > > BTW: Tried to reinstall the game and still the same problem. Looks like that is the gpu-process log, would you mind uploading the "LeagueClient.log" - without Ux or gpu-process at the end? Thank you! :-)
: Umm what?
Hi Redslash, Can you please provide your logs from this issue? The logs are time/date stamped, so please upload the "LeagueClient.log" that fits the time of the problem. * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](http://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us Thank you!
Yostie (EUW)
: CAN"T LOGIN!?
Hi Yostie, Can you please provide your logs from this issue? The logs are time/date stamped, so please upload the "LeagueClient.log" that fits the time of the problem. * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](http://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us Thank you!
: I fixed it, i was minutes away from going back to 8.1, but now one of the things the guys recommended worked so yeah, im keeping the 10 :D
> [{quoted}](name=Nekros PRIME,realm=EUNE,application-id=eZuvYsEr,discussion-id=6gb0qPpk,comment-id=00020000,timestamp=2017-05-23T15:26:05.315+0000) > > I fixed it, i was minutes away from going back to 8.1, but now one of the things the guys recommended worked so yeah, im keeping the 10 :D Glad you got sorted! ^_^ I'll go ahead and close this topic as resolved, but please feel free to post again if you run into further issues :-)
Sceizer (EUW)
: ah my router was the problem I restarted it and everything is working fine thanks for your help :D
> [{quoted}](name=MiningMurder,realm=EUW,application-id=eZuvYsEr,discussion-id=9pvEsKOV,comment-id=00000000000100000000000000000000,timestamp=2017-05-23T16:06:39.703+0000) > > ah my router was the problem I restarted it and everything is working fine thanks for your help :D Glad to hear! :-) I'll go ahead and close this particular topic as resolved - for those of you still experiencing issues please create your own thread and we can work directly there, or [contact support](https://support.leagueoflegends.com) for direct assistance and a guaranteed response! :-)
Sceizer (EUW)
: yea my browser keeps on loading and loading forever but when I close everything its is working as intented
> [{quoted}](name=MiningMurder,realm=EUW,application-id=eZuvYsEr,discussion-id=9pvEsKOV,comment-id=000000000001000000000000,timestamp=2017-05-23T15:30:41.155+0000) > > yea my browser keeps on loading and loading forever but when I close everything its is working as intented The client is working as intended with background programs closed? (Sorry if I'm misunderstanding! ^_^)
Sceizer (EUW)
: yes I can see the website
> [{quoted}](name=MiningMurder,realm=EUW,application-id=eZuvYsEr,discussion-id=9pvEsKOV,comment-id=0000000000010000,timestamp=2017-05-23T15:01:49.355+0000) > > yes I can see the website Can you try closing any third party/background programs that may be interfering with LoL? Especially if you can suspend your antivirus and firewall for a few minutes to test, then launch the client from scratch. If browser is working consistently (IE: You can refresh over and over and it loads every time) it sounds like something is interfering with LoL specifically.
Sceizer (EUW)
: https://pastebin.com/gSWt4689 Its weird because one minute it works but the other it doesnt :/
> [{quoted}](name=MiningMurder,realm=EUW,application-id=eZuvYsEr,discussion-id=9pvEsKOV,comment-id=00000000,timestamp=2017-05-23T14:00:38.609+0000) > > https://pastebin.com/gSWt4689 > > Its weird because one minute it works but the other it doesnt :/ Your error actually is a little different: > 002096.530| ERROR| patcher| Riot::RADS::Common::HTTPConnection::TryGetFile: O:/code/Solutions/RiotRADS/Source/RADS/Common/HTTPConnection.cpp(816): Perform request failed: "Timeout was reached" (curl code 28), for file:'/releases/live/solutions/lol_game_client_sln/releases/releaselisting_EUW'. This means that your client is timing out when hitting [THIS URL](http://l3cdn.riotgames.com/releases/live/solutions/lol_game_client_sln/releases/releaselisting_EUW). Are you able to access this from your browser okay? It should show something like this: https://i.imgur.com/pA1JyJ2.png[/IMG]
Faiera (EUW)
: Hey I have the same problem https://pastebin.com/qU2TDq4j :(
> [{quoted}](name=Faiera,realm=EUW,application-id=eZuvYsEr,discussion-id=9pvEsKOV,comment-id=0001,timestamp=2017-05-23T13:44:33.368+0000) > > Hey I have the same problem > > https://pastebin.com/qU2TDq4j > > :( Hi Faiera, It looks like one of your files are missing/corrupt: > 000000.222| ERROR| Code signing (C:\Riot Games\League of Legends\RADS\projects\league_client\releases\0.0.0.74\deploy\Plugins\rcp-be-lol-pre-end-of-game\rcp-be-lol-pre-end-of-game.dll): Error opening file: Het systeem kan het opgegeven pad niet vinden. Can you please try renaming the following folder with the client closed, from: > C:\Riot Games\League of Legends\RADS\projects\league_client\releases\0.0.0.74\deploy\Plugins\rcp-be-lol-pre-end-of-game to > C:\Riot Games\League of Legends\RADS\projects\league_client\releases\0.0.0.74\deploy\Plugins\rcp-be-lol-pre-end-of-game.old (add .old to the end) Then, launch the client, it should repair - and try again. Does the same issue happen?
Sceizer (EUW)
: Can't create lobby or join a lobby need help
Hi MiningMurder, Would you mind uploading your latest LeagueClient.logs for us to look at? * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](http://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us Thanks!
MdoublEU (EUW)
: Cant login it says incorrect username or password
Hey guys, Would you mind uploading your LeagueClient logs after a failed attempt? * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](http://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us Thank you!
shamshamm (EUW)
: So if you post a champion concept and you want it to actually get noticed and all , it's better to post on NA or are they still gonna be seen on EU ?
> [{quoted}](name=shamshamm,realm=EUW,application-id=2BfrHbKG,discussion-id=IGxJjxxj,comment-id=00040001,timestamp=2017-05-23T11:43:54.048+0000) > > So if you post a champion concept and you want it to actually get noticed and all , it's better to post on NA or are they still gonna be seen on EU ? So to be entirely honest: They're seen, we look at them, but you have a better chance in NA because that's where the champion team are based. If we see something SUUUUPER cool, we often send them to the team responsible (IE: Champion team) - but it takes a pretty darn good concept to be noticed ;-P
: Hey there Riot Eambo, if you are not busy I hope you can look into my case. I just now recieved an email telling me I got perma'd cause I used 3rd Party Software. I have never used any sort of Software and will never do. However doing some research now because obviously I am really shocken at the moment and I have no Idea what to do, I found out that someone else played on my account. The person did not change Password or anything thats why I probably didnt notice, is there a possibility to check if something was detected at that time? I wanted to change my password but it is not possible anymore obviously.. I hope you can help me as I seem to lose everything I played/paid for. Thanks alot
> [{quoted}](name=TiltIsMyLife,realm=EUW,application-id=ETj6EdvQ,discussion-id=5h9sQIy6,comment-id=000b0000,timestamp=2017-05-23T10:39:02.195+0000) > > Hey there Riot Eambo, > > if you are not busy I hope you can look into my case. > > I just now recieved an email telling me I got perma'd cause I used 3rd Party Software. I have never used any sort of Software and will never do. However doing some research now because obviously I am really shocken at the moment and I have no Idea what to do, I found out that someone else played on my account. The person did not change Password or anything thats why I probably didnt notice, is there a possibility to check if something was detected at that time? I wanted to change my password but it is not possible anymore obviously.. > > I hope you can help me as I seem to lose everything I played/paid for. > > Thanks alot Hi TiltIsMyLife, Unfortunately account and billing issues cannot be handled on boards. Please [contact support](https://support.leagueoflegends.com) who can take a look further into this for you.
SmB Koji (EUW)
: Password bug
Hey guys, Would you be able to upload your latest LeagueClient logs when you experience this problem? * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](http://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us Thank you!
: 3/8/4 is censored in client - why ?
I'm gonna spoiler this one :-( We have a 1337 filter for obvious reasons - 3 is e, 8 is b, 4 is a. Together, this makes the word "eba" - which is a naughty word in some languages. Most likely we'll do an unfilter for the client in English on this one (as it doesn't mean bad things in English! ^_^)
: Thanks, I'll do that. Others are having the same issue though, would you recommend them all to just contact support?
> [{quoted}](name=Xiithrian Eaphyn,realm=EUW,application-id=eZuvYsEr,discussion-id=L0LFKIXb,comment-id=00040000,timestamp=2017-05-23T08:01:01.513+0000) > > Thanks, I'll do that. Others are having the same issue though, would you recommend them all to just contact support? Yup! Support should be able to sort it out from their end :-)
: So sad... You are not authorized
Hi Xiithrian Eaphyn, You should now be able to post comments on the news section. In the future if you experience this issue with news, please [contact support](https://support.leagueoflegends.com) who should be able to assist :-)
mo0on2 (EUNE)
: I tried to forcefully shut it down but still not working.. do i have to stay like thus untill my battery power go off :(
> [{quoted}](name=mo0on2,realm=EUNE,application-id=eZuvYsEr,discussion-id=u9uAtTkQ,comment-id=0000000000000000,timestamp=2017-05-23T05:53:52.347+0000) > > I tried to forcefully shut it down but still not working.. do i have to stay like thus untill my battery power go off :( I've honestly never heard of holding the power button not working...even on Apple's [Official Site](https://support.apple.com/en-ie/HT201150) they say to hold down the power button until it turns off. Edit: Posted just after you - glad to hear it finally worked! :-)
mo0on2 (EUNE)
: Still not working i'm using MAC
> [{quoted}](name=mo0on2,realm=EUNE,application-id=eZuvYsEr,discussion-id=u9uAtTkQ,comment-id=00000000,timestamp=2017-05-23T05:45:55.950+0000) > > Still not working > > i'm using MAC Ah sorry, I assumed Windows. I don't believe Mac has any global hotkey to get out of fullscreen unfortunately. If you're truly stuck, you may need to simply hold the power button for 10-15 seconds to force it off. Unfortunately normally a last resort, but if your cursor is missing and you're in fullscreen your options are fairly limited.
mo0on2 (EUNE)
: Help
Hi mo0on2, If you mean you are still in the game client in fullscreen, alt+tab should tab you to windows, or alt+enter should take you out of fullscreen. Hopefully then your cursor should return! ^_^
: Need help ASAP
Hi Lord Misty, At this time does your FPS drop or your ping increases? This sounds graphical from your description so most likely either resource problems or heat issues, however there should be accompanying FPS changes if so.
: Windows 10 and 60 fps yet visible that its not 60
Out of interest, have you uninstalled and reinstalled your graphics drivers? Windows 10 uses different drivers and the upgrade experience tends to cause problems - a clean reinstall of the drivers is recommended.
: Last Riot comment on EU-Boards was 3 days ago.
So, to answer a few of the questions posed here: Q: _Why are the NA and EU boards different?_ A: This was an intentional decision made when we were moving to boards. The main three reasons are: - Cultural differences (IE: EU boards is very different from NA boards in how they post and respond which is interesting if you compare the two) - Language differences (EU boards are all hosted on the same instance, with special snowflake setup for the different languages we support. EU is actually the only region that has to contend with so many languages on single shards) - Shard differences. It's helpful to see EU players reporting EU issues - this would be much more difficult to track down with a huge "English boards". Oceania have their own boards too and they're English speakers. From memory, I believe EU are one of the only regions who can also post on NA boards - again an intentional choice to give players that ability and flexibility. NA can't post here, for example. Is this a perfect setup? Unfortunately not. However again, EU is very unique in their setup. Rioters tend to post on their own language boards, which is why it sometimes feels pretty quiet. Q: _Why don't NA Rioters post on EU Boards?_ For the technical reason above (they literally can't) as well as a more simplistic one: It's easier to keep track on one board, in their local timezone. We have links here on the EU boards to, for example, the NA Dev Corner - rather than duplicating effort and having devs post twice, EU players are entirely free to head over to the NA boards and post there for anything dev related. A majority of the development work happens in NA, -8 hours from GMT - so it's easier for dev's to focus their posting time on those boards. This is why we had it set up that EU can post on NA - to have that ability. Q: _Why is EU so quiet post wise?_ Boards are primarily designed for player to player interaction. Rioters pop by and try to help out where they can, but EU Rioters aren't the right guys for a lot of the questions here (Nerfs, buffs, gameplay decisions, etc.) You'll often see me posting in Help and Support because I can help out there, or anything to do with server stability I can normally shed some light on. When it comes to why Fizz is totally underpowered and so weak and helpless (like Yasuo) - that's not something I have any insight in unfortunately. Again this comes down to the majority of development work happening in NA, and those boards being a better place to potentially get a Riot response. However, if you simply want to discuss with players tactics and ways to win as Fizz or Yasuo because it's extremely difficult and they're so underpowered? EU boards has players. They can help! Also as Valzuuuh mentioned regarding Help and Support, there are Rioters in NA dedicated to providing support there, which definitely bumps up red post numbers. Here in EU we tend to stick to support tickets as boards can be difficult to work with at times and support tickets provide guaranteed 1:1 support. ^_^
Chuôí (EUW)
: Group dissapear on my account
Hi Chuôí, Assuming you mean a club, there was an issue a few months back that resulted in this. Most of these were fixed, however if you're still experiencing problems please [contact support](https://support.leagueoflegends.com) for assistance :-)
Oslipad (EUW)
: The new client & Support and The Authenticating....(Stuck).
Hi Oslipad, Can you please upload your LeagueClient.log files after attempting to log in? * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](http://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us Thanks!
Krichim99 (EUNE)
: problem with store
Hi Krichim99, We experienced an issue with the store that resulted in some purchases not being granted - please [submit a request](https://support.leagueoflegends.com) and our support team will be able to grant this manually for you. Sorry for the hassle!
Simonchao (EUW)
: LeagueClientLauncher: https://pastebin.com/PzygPGNL LeagueClient: https://pastebin.com/RdfrFBQt LeagueClientUx-renderer: https://pastebin.com/eMNZ0A2H LeagueClientUx: https://pastebin.com/GCppyevw LeagueClientUx-gpu-process: https://pastebin.com/qsGNvv3F Thank you so much!
> [{quoted}](name=Simonchao,realm=EUW,application-id=eZuvYsEr,discussion-id=pEPIwuaB,comment-id=0000000200000000,timestamp=2017-05-09T17:39:12.483+0000) > > LeagueClientLauncher: https://pastebin.com/PzygPGNL > LeagueClient: https://pastebin.com/RdfrFBQt > LeagueClientUx-renderer: https://pastebin.com/eMNZ0A2H > LeagueClientUx: https://pastebin.com/GCppyevw > LeagueClientUx-gpu-process: https://pastebin.com/qsGNvv3F > > > Thank you so much! Thank you for those! We think this may be a much more severe case of the bug we've seen with chat (some stuff being missing) - hopefully these logs can help us out ^_^
Sandro99 (EUNE)
: I purchased Tryndamere but it's not unlocked
Hi Sandro99, We experienced some store issues last night resulting in some transactions not completing correctly. Please [contact support](https://support.leagueoflegends.com) and our support team will be able to help you out :-)
: None of the links work in New Client
I'm pretty sure we just use whatever program is associated with links in Windows. What version of Windows are you running?
Kareina (EUNE)
: I bought 2 champions, it took the ip, but i didn't get either
Hi Kareina, You can find support: - In the top left ('Explore League') - In the bottom middle (Support) - To the left (Submit a ticket) - In the client (top right, "?" icon) - Or go directly at https://support.leagueoflegends.com :-) The support team should be able to help out, as Shiwah mentioned!
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Riot Eambo

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