Rioter Comments
: Yeah. And I don't think it's just us two with this problem :/ I hope they notice something's off and give some kind of official statement or something. I'm sentimental about my account T~T
Dude, check your e-mail. I received one saying that they did some additional review in my case and got my suspension lifted!
WHACK (EUW)
: think of the bullshit you've recently used that has ingame overlay and have them figure it out. This kinda happens a lot.
It's all solved, the permanent suspension got lifted.
: My account just got unbanned 1-2 hours ago. Looks like there were indeed false triggers and they are reviewing the cases. So make sure to check your mail / support ticket in case you haven't!
Yeah, mine got unbanned too! Thank god, thank you a lot for letting me know, though!! Good luck in the rift, summoner!
: TL;DR OP got banned he tried lie his way out got copy & paste response from Riot and now he mad.
I got unbanned, you are entitled to your opinion though.
: Same here dude. Same here. :( I wrote 2 tickets, they closed my second one immediately after sending me a copy/paste message they send to everyone else. I am starting to feel hopeless.
It's a shame they won't believe their players. So unfortunate for both of us.
: > [{quoted}](name=Jördi,realm=EUW,application-id=eZuvYsEr,discussion-id=UfuVkFcA,comment-id=00080000,timestamp=2017-02-14T15:08:58.302+0000) > > I don't know, they won't compromise their methods, which is understandable, to avoid scripts being updated to be harder to detect. But in this case I don't know what evidence they have to call me scripter. The client shouldn't be looking at any part of the computer it doesn't need to run itself. So should only be looking in the folder it is installed in and its own allocated memory while running. It has no legitimate need to look anywhere else nor does it have the right to. I hope you get this sorted soon.
I hope so, the only thing I have ever done that might have edited some files was using Championify, which inserts item sets, but it's allowed until stated otherwise by Riot. Aside of that, I have never touched anything in the League folder.
Shiwah (EUW)
: ***
Yeah, I know that. Fortunately, I created and levelled this account to 30, and I still have the e-mail of when I first registered the account, so at least I'm safe in that regard.
Shiwah (EUW)
: ***
I have read all of their terms and conditions and tried to look for programs that were not allowed by them. I know I should be informed about what's allowed and what's not, but I haven't read anything that I have infringed.
Hantusa (EUW)
: > [{quoted}](name=Stop Monsanto,realm=EUW,application-id=eZuvYsEr,discussion-id=UfuVkFcA,comment-id=0001,timestamp=2017-02-14T11:33:54.669+0000) > > I dont believe you. I also dont think the system is flawed and I think you are lying. I also dont think players mistakenly reported you on your faker 2.0 "skillz". IMHO Wonder why people are downvoting a person stating his opinion on the topic:) The system isn't 100%, no system is, that being said.., when was the last time you saw a person on any board admitting to scripting? These threads don't come multiple times a day (or even week), so it's fairly safe to assume these types of bans aren't handed out lightly. Personally I also don't believe you for one second OP, and that's due to experience across many platforms with cheaters and their "honesty".
You are entitled to your opinion. I am just expressing my disappointment toward their system and support. I know that most of the time people won't admit having scripted, and even some of them will pay someone as I have read about people who are paid for recovering people's accounts via letters and other means. I know these types of bans shouldn't be handed out lightly, but also they shouldn't be handed without previous thorough checking.
: > [{quoted}](name=Jördi,realm=EUW,application-id=eZuvYsEr,discussion-id=UfuVkFcA,comment-id=,timestamp=2017-02-14T11:02:16.011+0000) > > Hello, my name is Jordan and this is the same account that has been banned. > > I received a permanent ban out of the blue 3 days ago. After sending 2 support tickets (both in Spanish and English), trying to catch a Rioter's attention on the boards and contacting them in Twitter, there is nothing else I can do. Today, I received a copy-pasted message in English from a Spanish specialist (yes, they seemingly copy and paste) which stated the following: > > "Hello Jördi, > > Our system detected the use of scripts within your games. I hope you can see why it would be unsatisfying and frustrating to play against other players who are using a tool to tamper with the gameplay experience. We took action to protect the fairness and integrity of the Fields of Justice. > > We have explained the context of your suspension, will not remove or modify it, and consider the matter closed. > Riot Player Support > > La gloria de Demacia nunca desaparecerá !" > > So I am accused of scripting when I have never scripted. You can check every game in this account and still you won't find a game where you can say I have scripted because I am the only one who has played in it. They rely on a "system" that is definitely flawed because I have been flagged for scripting. The only thing I recall is people calling me scripter and reporting me because they ended losing the game, but I never thought someone could be banned if reported repeatedly for scripting. > > What I am asking Riot Games' for is to double-check this same account. I don't want them to give me any information that might compromise their system. I don't want them to give me another copy-pasted response. I just want to feel like I am talking to an actual specialist from their support team, not someone who answers me copy-pasting a response in a different language than the one I initially wrote in. I am 100% sure of the actions I have taken, and I have never shared this account with somebody else, so if it were true that I had made use of scripts or hacks I wouldn't even bother trying to recover my account. > > I am afraid that this system is flawed and there are people who will report everyone for scripting and get an innocent player's account banned. If you have read until here then thanks for your attention. I would be interested in knowing how they think you are scripting. Are they using some sort of spyware to snoop through files they have no business looking in?
I don't know, they won't compromise their methods, which is understandable, to avoid scripts being updated to be harder to detect. But in this case I don't know what evidence they have to call me scripter.
Valzuuuh (EUW)
: He probably did, but there's pretty much nothing we can do on Boards for him. Jördi can solve this issue only by discussing with Player Support.
That's pretty much it. They said the matter was closed but I'm still hoping that my case could be double-checked.
Mada (EUW)
: I can think of a possibility how both you and rito can be saying the truth: You have never installed any cheats but rito detected some. Some file you downloaded and installed contained a virus that gets detected as a cheat (or actually installs a cheat without your knowledge). This sounds weird if you don't know that many anti virus tools detect tftp32.exe as a virus and delete it. There seem to be viruses or trojans that contain tftp32 so they can be easily updated which is why many anti virus tools f$%k up like that. That won't help you with your problem, except if you just wanted a possible explanation.
Yeah, it could be a possibility although it is highly unlikely, but who knows. I rarely install something, and everything I install I make sure it is safe according to reviews. Your point is very good, it could happen that both parties are right. Thanks for your insight, I really appreciate it.
: > I know that a report flags me as a possible scripter Possible, that's the relevant word here. This report doesn't increase the likelyness to get banned for scripting in any way if you haven't been actually scripting. Imagine it like a tip to the police. Someone tells the police that you are cooking meth in your kitchen. So they come to check. If you actually cook meth, you will be arrested. But if you don't, this tip to the police will change absolutely nothing. It doesn't increase your chance to be arrested, it doesn't flag you your anything. You are investigated, that's all. The report is either true or it isn't, no grey areas or wiggle room. > All of those are accepted according to an official post Correction: All those were accepted 12 months ago. If they were changed or Riots policy changed, they might very well not be allowed anymore.
There have been cases in real life of people being arrested for things they didn't do, only to be proved innocent after many years had passed. We could enter in a loop talking about topics in real life that are unrelated to the thread, so I won't do that because I don't want this thread to deviate from the main topic. Also, I haven't found any piece of information that states any changes with respects to those programs anywhere, so I am assuming that, even though you may be right and Riot Games is reserved to consider this against their terms whenever they please.
: Now I even turn off discord before playing LoL because you can get banned for any process other than LoL running, time to kill system processes bois. Not because system is shit, but riot support is garbage, they have templates for every case possible and spam the same thing over and over again.
I have already uninstalled PlaysTV and Championify because I am afraid that might interfere with the client and I don't really need those to be able to play the game, but there is no way I am uninstalling Curse Voice because there is no reason to play if I cannot talk to my friends while I'm playing. Also, I second you on that. Riot support looks like their responses are reviewed and answered by a bot, the same template to every case seems very unprofessional to me in comparison to other supports.
: there are a few things you dont seem to know about the system.ç 1. reporting someone for scripting does not get them banned, it just triggers an investigation into their account. 2. a scripting ban comes 4-6 months after the offense is committed, this is done on purpose. 3. you dont have to use scripts to get such a ban, simply logging in on a computer that has any scripts installed, even if you dont use them is enough to trigger the ban. so now the question is, where have you been playing in the last 4 to 6 months, or did you get curious and download something you shouldnt of even though you never used it?
I know that a report flags me as a possible scripter and then their system monitors my games. I also know that wave bans are done on purpose to avoid compromising their security measures, so those who make scripts don't really know if their scripts are causing scripters to be banned. And in regards to that question, I took part in two Open Cups, which were in LAN, that were hosted by one of the most popular organizations in Spain in regards to eSports, TLP. Every participant played in the same computers, which were sponsored and only had LoL and TS as the available programs, and no one has been banned but me. It is the only case that comes to my mind. About downloads, I have only used Curse Voice, PlaysTV and Championify. All of those are accepted according to an official post, I can redirect you to the post [by clicking on this link](http://boards.euw.leagueoflegends.com/en/c/player-behaviour-en/zrRjnRsA-3rd-party-applicationsmodifications-whats-allowed-and-what-isnt)
TeeTohr (EUW)
: As it has been said A LOT (and honestly, you should have known it even before writing this post, there's a lot of thread on this). There has been a ban wave for 3rd party program users. It does looks like there was some false positive in the result and the manual check got a false positive as well. We are still waiting for an official statement.
Yeah, I have read a lot of threads talking about how they were banned for making use of 3rd party programs. It seems I was really unfortunate to be a false positive in both their system and manual checking. I guess there is nothing to do but wait for an official statement.
: I dont believe you. I also dont think the system is flawed and I think you are lying. I also dont think players mistakenly reported you on your faker 2.0 "skillz". IMHO
You are entitled to your opinion. I am just mentioning the times I was reported for scripting, which they let me know via /all chat. I don't claim to be Faker and I don't even consider myself good, but when you are punished for something you didn't do you feel underwhelmed. Thanks for sharing your opinion, though. I appreciate it.
kjono1 (EUW)
: I'm going to assume you are telling the truth, and that yes it is unfair and possible unjust for you to lose your account over a mistake. However, if an actual scripter was to say, lie, and use what you have given us as an excuse, we would be in a similar situation, where the only difference is that they script and you did not, and all we have is your (and their) word for it. That player that did script deserves to be banned, even if you don't, but riot don't have anyway of telling the two of you apart, whilst you use the same story. It's a shame that you lost your account over a mistake, but the large group of actual scripters that went down with you will be using the same excuse, some even removing the software from their pc to try and improve therir case, but it's not going to work, sorry :(
Yeah, I understand that an actual scripter would try to appeal saying the same. It is a delicate matter and I agree with you, it's good to see a large group of scripters being punished, but no system is 100% reliable and when it happens to you it is upsetting. In regards to making another account (that is what @RiotSupport suggested me to do in Twitter) I am afraid I will be mistakenly banned again. Anyways thanks for sharing your thoughts on this.
Sefi (EUNE)
: https://www.youtube.com/watch?v=cdEQmpVIE4A
Hahaha, that's how I really feel right now, you nailed it lol
Rioter Comments
jad483 (EUW)
: Why am i banned?
Hey, mate. I am in the same boat as you as well. The only response I received from them after 2 days was a copy-paste message that they send to every single player. It's a shame their system is definitely flawed and they do not really care about what their players say. I guess we should try to gather together and create a thread in order to attract a Rioter's attention in regards to the topic. We are all confused about this regard since we are not given any solid explanation about the permanent ban.
Kazilik (EUW)
: Permabanned for what reason?
The same happened to me yesterday. It looks like there is a flaw in their algorithm or something, an automated system cannot be 100% correct, as there will be false positives. The only thing you can do is wait for a response from Riot Support and hope that they unban you. I am still awaiting for a response from the ticket I sent yesterday. Best of luck, summoner!
: Hey. Another fallen hero. I was also permabanned 2 days ago cause of 3rd party software. I didn't use any software but Riot support didn't want to listen and said I can't get my account back in any way. They don't even bother double checking, and something is definitely going on with their banning system. I wish you the best of luck in getting your account back. Please notify me if you succeed :)
Greetings. Yeah, I have seen another guy who was banned without any explanation. I have always tried my hardest to follow the Summoners Code and I was shocked when I saw I was directly permabanned without any reason or warning. If I get any news about the topic I will let you know!
Infernape (EUW)
: What exactly does the email say? Aside from that, the only thing you can do is wait until Riot support get back to you. No one on the boards can tell you why you got banned.
The e-mail explicitly states this: "Greetings [my username], Actions that have been performed on your account are in violation of the League of Legends Terms of Use. You can review these terms at http://www.leagueoflegends.com/legal/termsofuse Due to the severity of this violation, your League of Legends account has been banned until Thu Jan 01 00:00:00 UTC 9001 If you have any questions, contact our Player Support team at https://support.leagueoflegends.com/home Riot Games Player Support"
Rioter Comments
: Mine is normal, maybe its a problem with your connection rather than a problem with the servers.
Yes, it might be. I have tried resetting the router and I thought it was too much of a coincidence to see that my friends were having increased ping as well. Still a higher ping than usual.
Rioter Comments
Eambo (EUW)
: Hi Everyone, We've just made a change to routing to hopefully get you back up and running - would you be able to test and let us know if you're able to get on? Thank you!
Yes, working for me. Thanks!
Eambo (EUW)
: > [{quoted}](name=Noob Mid,realm=EUW,application-id=eZuvYsEr,discussion-id=h8uBTO8w,comment-id=00080000,timestamp=2016-04-18T10:22:07.411+0000) > > Hello, > > I just lost the game because I wasn't able to reconnect (my premade was telling me all the time what was happening). > > My ISP is Vodafone, I haven't been able to log in after I was disconnected. > > Is there anything you can do in regards to this? I am not asking you to give me a loss prevented, but I was reported by the entire team for being AFK according to my premade. Hi Noob Mid, LeaverBuster generally handles leaves/afk's - we cannot adjust this. Reports, however, are normally only actioned if there's clear signs of intentionally doing this (IE: You say "SCREW YOU GUYS I'M AFK" and then leave the game). With genuine disconnects, your only concern is leaverbuster - which unfortunately we cannot modify if it does indeed trigger.
This is my trace from Vodafone Spain. http://txt.do/5yj7y
Migomercy (EUW)
: Unfortunatly, a lot of ppl were affected mid-game. I had the luck to finish the game 10 seconds before it went down. I am not sure if Riot will punish you with a low-priority Q since, according to your premade, you got reported for AFK. What is strange is that only you went down, and this is affecting a lot of players... I guess you can send Riot a ticket if you get punished, because none of this is your fault
Yes, I will do so. Thanks a lot!
Eambo (EUW)
: Hi everyone, We have seen some issues from a few ISP's - the biggest one being Jazz Telecom followed by Vodafone. We're continuing to look into this. Can you please advise what ISP you are using? Thanks! Edit: If you're still unable to log in please provide traces following the instructions [HERE](https://support.riotgames.com/hc/en-us/articles/201752674-Network-System-and-League-of-Legends-Logs#wq2) and we'll see where the problem lies.
Hello, I just lost the game because I wasn't able to reconnect (my premade was telling me all the time what was happening). My ISP is Vodafone, I haven't been able to log in after I was disconnected. Is there anything you can do in regards to this? I am not asking you to give me a loss prevented, but I was reported by the entire team for being AFK according to my premade.
: server down?
Yh, I was just kicked of a ranked game. Cannot reconnect and my internet is fine lol.

Sad Checo

Level 201 (EUW)
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