Pokémon (EUW)
: > [{quoted}](name=Suruga Devil,realm=EUW,application-id=ETj6EdvQ,discussion-id=9ktMEaBE,comment-id=0000,timestamp=2019-11-20T11:07:15.426+0000) > > been struggeling with this bug for the last ~6-7 patches. > recently found out how to circumvent it though, after the match ends and you see the victory/defeat screen DON'T click continue, wait until league closes itself. if you do that you will always get your grade and the mastery points. > ever since ive been doing that ive only run into the bug once and im pretty sure i must've accidently clicked continue that game. Its not working sadly. It's just random for each game (i think its 1/10, sometimes i don't have this bug for like 10 games, and sometimes 2 in a row), i waited until league closes itself like you said, but still i got the bug, and of course after a win :(. Riot are on it, i sent a ticket and they answered me this : ' yeah this is a super annoying bug but it is something the team is aware of and is working to fix. Sadly it just seems to be harder to fix then first thought :( '
> [{quoted}](name=Pokémon,realm=EUW,application-id=ETj6EdvQ,discussion-id=9ktMEaBE,comment-id=00000002,timestamp=2019-11-22T16:19:20.340+0000) > > Its not working sadly. It's just random for each game (i think its 1/10, sometimes i don't have this bug for like 10 games, and sometimes 2 in a row), i waited until league closes itself like you said, but still i got the bug, and of course after a win :(. Riot are on it, i sent a ticket and they answered me this : ' yeah this is a super annoying bug but it is something the team is aware of and is working to fix. Sadly it just seems to be harder to fix then first thought :( ' sucks to hear that it isnt working for you, it worked for me and a few people i know. then again some people never get the bug at all so its really weird
666TeEN (EUW)
: [v9.22] After match lobby grades not showing up
been struggeling with this bug for the last ~6-7 patches. recently found out how to circumvent it though, after the match ends and you see the victory/defeat screen DON'T click continue, wait until league closes itself. if you do that you will always get your grade and the mastery points. ever since ive been doing that ive only run into the bug once and im pretty sure i must've accidently clicked continue that game.
TatarQiz (EUNE)
: > [{quoted}](name=Suruga Devil,realm=EUW,application-id=ETj6EdvQ,discussion-id=MXmEcAll,comment-id=00020000,timestamp=2019-10-30T17:48:33.143+0000) > > it's been a "known" bug for about 1 month now, if you write a ticket all you get is "yes we are aware and we are working on a fix", just kinda unlucky that thats been the answer for this long. Hello Suruga Devil :3 Thank you for replying! Hmmm, if they're aware and looking into it, then maybe they'll also grant the rewards after it is fixed? I remember there was an issue at one point _[check Edit #2 of [the post here](https://boards.na.leagueoflegends.com/en/c/help-support/YFYJG23v-new-level-icon-wasnt-added-to-icon-inventory?show=rundown)]_ and they gave the rewards afterwards. **_I don't want to create false expectations though_**, because it might not be the case in this situation. ---- **Did you report the bug through the Submit a Bug button?** It is different than giving notice to the Player Support. The button is on the bottom-right side of the client. Clicking it will send you to [this page](https://pbr.leagueoflegends.com/eune/en_PL/bugReport/create). Don't forget to submit every bug you encounter through this method so that a detailed report can be sent to the appropriate team! ^_^ I hope you have a lovely week ahead! {{sticker:sg-kiko}}
yeh ive submited it as a bug aswell and i doubt they'd retroactivly be able to grant you all the mastery.
TatarQiz (EUNE)
: Greetings ^_^ I'm sorry to hear that you're experiencing that bug ☹. Have you reported it by using the Bug button from the bottom-right side of the client (_right in the corner_)? Sending a detailed report will help them figure out the cause of the bug and surely they'll know how many people are experiencing it if they receive bug reports from everyone that has noticed it. Additionally, if you haven't gained the rewards for the S+, I would recommend [contacting the Player Support](https://support.riotgames.com/hc/en-us/requests/new) so they can look into it. Wishing you all the best and a warm day! {{sticker:sg-miss-fortune}}
it's been a "known" bug for about 1 month now, if you write a ticket all you get is "yes we are aware and we are working on a fix", just kinda unlucky that thats been the answer for this long.
PurpleOrk (EUW)
: Imagine the amount of extra matches people have to play to compensate for what they are being robbed of. Wonder why it isn't fixed?
i mean not sure if robbed is the right word but ye its so weird that something like this can be an issue for such a long time
: When will riot fix this mastery bug??? I AM ANGRY AF
imagine having the progress system in your game be bugged for almost a month and not doing shit about it xd
Ηuawei (EUNE)
: Are prestige skins even obtainable through the boxes though? Did anybody ever got a prestige skin through a box...
yeah you can get them through boxes
: THIS is a bug, it has been around for too long, it's annoying.
wrote them a ticket about a week ago, they said it'll be fixed "soon" hopefully they'll actually get to it after clash is done because its really ruining the fun out of trying to grind mastery
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Rioter Comments
: I have the exact same issue and it began with the latest patch. Tried everything. Nothing worked.
if you only want to get a clip of whatever replay you have you could try skipping past the point where the replay crashes, but yeah its incredibly annoying
Cypherous (EUW)
: Try deleting the replay and re-downloading it, could just be corruption
that was the first thing i tried - delete the rofl file, restart the client, redownload the file still crashes at the exact same time and as i said, im not the only one running into this bug, multiple people have the exact same problem on 9.10
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Suruga Devil

Level 185 (EUW)
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