MicroBr3w
(EUW)
:
RESOLVED - [EUN] - Games not ending cleanly
The incident should have been resolved now. We found a problem with the route between the Platform and the Game Servers and made a correction to restore the connectivity.
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New changes were just applied to deal with the way our routers balanced the traffic, please let us know if after this one your latency has stabilized.
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Hey folks,
After the recent issues with the EUW platform (not only the latency issues but also the login queue and disconnects) we have turned down one of our links with a major provider that we believe is not functioning properly. We are still trying to check if that link was also related to the latency problems, has the latency stabilized for you?
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Hey folks,
Around 40mins ago we started seeing the same symptoms as yesterday. We have already reached out to our Riot Direct engineers to hop online and help us figure what could be the problem now after yesterday's changes. As soon as we have more info on the matter we will post it.
EDIT: Those of you who are still experiencing these issues please keep posting tracerts as instructed on: http://boards.euw.leagueoflegends.com/en/c/help-support-en/WHOwJhx8-fixed-lag-ms-87-ms?comment=0008
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Hey Folks,
Currently trying to address this issue, could you please run tracerts to 162.249.76.100 and post the results here along with the name of your Internet Provider?
Instructions on how to perform tracerts can be found here https://support.riotgames.com/hc/en-us/articles/201752674-Network-System-and-League-of-Legends-Logs#wq2
Thanks!
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Hey Gidson,
Sorry if this was misleading, the IPs are indeed not EUW only, one is for EUNE and one is for EUW but we will need both regardless of where you play. I'm going to add this same comment on the main thread so it's more clear.
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Rioter Comments | new Comments | Views | |||
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Sorry about this folks ^^", we had some issues with one of the machines that serves stats but it should be fixed now
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So many {{item:3070}} on lost Alistars after somebody else on the game dodged..
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That was cool dude, I liked it! In my opinnion It would have been even better if you could have linked the instrumental part starting at 0:55 with some nice in-game mage fighting (not sure if you have this kind of technical expertise to perform such task but that's my feedback :p)
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The summoning of the Red Brigade has started...
That being said thanks a lot for the feedback guys, you will noticed that we recently added Eambo to the team so he can be our bot for these kind of requests...
Joke, he is just a really nice guy that likes you a lot :)
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MicroBr3w
(EUW)
:
"Oh, no...."
It's always {{champion:17}} {{champion:55}} and {{champion:412}} when I see them I smell trouble...
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Hey! We are also looking into this issue to see what can we do from our side to help. May I ask you guys to post tracerts to the following IP address 66.150.148.22? This one seems to be a different issue than the previous ones and those tracert should help us better when trying to identify what's the problem on the path.
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Gotcha, would you mind writing a support ticket with the information I listed? You can post your ticket number hereafter and I would get the data from it to forward it again to the engineers.
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Hey DeadnGone (and any other possible player experiencing this kind of issues), it's the same Riot guy again :p. The last time I forwarded your results to our engineers and they got in touch with UPC to understand and resolve the issue. If you ever experience this problem again I suggest you to write a support ticket where you will provide:
- Tracerts to the following hosts:
host1: lq.eun1.lol.riotgames.com
host2: 162.249.73.106
host3: 95.172.65.1
- Your IP at the time of the issue: http://www.whatsmyip.org/
Once you submit that information on the support ticket you can post here on boards too and reference that support ticket.
This way we will have all the information we need to start working on the problem. The reason I am asking you to send a support ticket is because your IP Address is something private that should not be disclosed on the forums but we need this information in order to triage.
~~P.S.: Also I'm glad it is resolved for you now.~~ Sorry, I thought it was {{item:3151}}
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Hey SirZeros, please add me in the client so I can ask you further details of your setup that doesn't necessarily need to be public. We can always update the thread here with our results!
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Hey again sir Zeros (and other people in the thread, I am reading you too!) and damn! I was hoping your problem could be the easy-to-miss easy-to-fix kind of thing that happens with technology.
I am no MAC expert myself so if this issue happens to be MAC specific I'm afraid that my personal knowledge will be useless here. I am getting in touch with our PS Tech to ask about specific MAC issues regarding reconnects to see what can I find out.
Regarding the Logitech fix: If I remember correctly the fix somebody recommended to you was to address a Bugsplat screen after champion select, you wouldn't see "Unable to connect to the server. Please check your network connection and attempt to reconnect to your game." but rather the "BugSplat - Game has crashed" window so I don't think the fix is related but I could be wrong.
If you want to try anyways I believe this way may still work for MAC:
"Logitech hardware support can now be disabled by adding LogitechSupport=0 to the General section in your game.cfg"
That file should be on Applications/League of Legends/Config.
Also what MAC OS version are you running and what's your exact iMac model?
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Hey SirZeros, while I try to get more information on this issue could you confirm if other players experiencing this are using MAC too?
Also, would you mind checking the solutions here or let me know if you already tried these steps?
https://www.youtube.com/watch?t=148&v=GyJisyEQ248 (Packet Buffering / DNS / The rest of the linked video)
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Hey SirZeros,
There is a variety of reasons for the reconnect button to appear, it can be a local network issue, something related to the computer/client, an ISP issue, a server side issue etc. While the symptoms for these problems end up being the same (reconnect button appears) the issue that causes it may not. Could you add a bit more of information about what's the behavior of the client you are experiencing when the reconnect button appears for you? How often do you see this problem?
Example: When I jump from champ select to the game I see a black screen, then it disappears and the reconnect button is shown but I can't get back into the game because the same black screen appears briefly before going back to the reconnect button. This occurs every single time I try to play a game on EUNE.
Once I get a bit more information on your specific issue I maybe able to help more.
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Shocking and sadden news indeed. This man poured passion into every product he developed, he didn't hesitate to invest hours of his free time working on a game if that would mean a better experience for the players (despite being a high position in the company) one of his feats was when his friend Sakurai came to him and told him that Smash Bros. Melee wouldn't be ready in time for Christmas. The development guideline was too tight and the code was rather buggy. So Iwata, while still basically running the company, looked over the entire game code himself and fixed whatever problems he saw. Because of him, the game came out on time for Christmas.
This is the kind of people that inspire me everyday to give my best and try harder.
RIP Iwata
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Thanks folks, I will make sure all of those get passed around, I've also included this thread for reference
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Hey DeadnGone, would you mind running 2 tracerts to these hosts and attaching your results back? I will make sure to add your logs to an ongoing conversation we already have regarding UPC and login issues on EUNE so engineers can have a look at it.
host1: lq.eun1.lol.riotgames.com
host2: 162.249.73.106
host3: 95.172.65.1
You can reply with them as an attachment here or upload to a site of your preference.
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TempName15411113

Level 35 (EUW)
Lifetime Upvotes