Seonasul (EUNE)
: Support
Hey there, Yes, everyone receives a response if you correctly submitted a ticket to Player Support. Keep in mind the time it takes to get a reply back can vary depending on the amount of traffic and the complexity of your ticket. Usually this lays between 1 - 3 days. Do not bump your tickets or create new ones as this puts you back at the end of the queue.
: Nvidia - Manage 3d settings
Hey there! That would be the League of Legends (TM) Client :) (number 2)
: Lvl5 in Solo duo
Hey there! Sites such as op.gg tend to not always be 100% correct and up-to-date. I'm pretty sure that's exactly the case here as well, his profile probably didn't load correctly or didn't update at all. It's impossible for anyone under level 30 to play solo/duoQ. Your images have also been replaced due to the no Naming & Shaming rule.
Fasko (EUNE)
: Seems like Authentication service is down. May take them a while to find out people can't log in and it will take even more time to fix it. Hopefully I am just being pesimistic.
: Can't connect
Hey there! Seems like the login service went down just now, There should now be a service status. They're working on a fix :) You can follow the service status here: http://status.leagueoflegends.com/?en_GB#euw
MyungSoo (EUW)
: Is it possible to temp ban myself?
Hey there! No, that's not possible. You can however uninstall LoL from your computer which will discourage playing it by a lot already. You can temporarily disable your account by asking Player Support, but it's such a hassle to both get it deactivated and activated again I wouldn't recommend doing it.
: test
Hey there! How is your test going?
Baketa (EUNE)
: Man, i had luck and i successfully logged in.Thank you for your help anyway. :D
Awesome! In that case I'll go ahead and mark this thread as resolved. If you experience any other issues, feel free to create a new thread about them :)
flidde1 (EUW)
: Let's give it another shot :) https://gyazo.com/53c72028db0dfd87cd9fadb6e7dc1acc
Now it works! Awesome. I'm wondering about what could cause this actually, I've seen black launchers or normal broken launchers, but never before I've seen a very very dark launcher. You brother has never been able to launch LoL before right? From the looks of it it's patching in the background, I would already recomment letting that patch do its thing (so just leave it open for some time) and see if anything improves. I'll meanwhile try to take a deeper look.
Sploshua (EUW)
: Can't create a discussion, need to be level 10?
Poof! You're level 30 ^.^ You just gotta post something were you can to actually update your level
: > [{quoted}](name=DaahRealLeon,realm=EUW,application-id=2BfrHbKG,discussion-id=qvc7fzPR,comment-id=00010001,timestamp=2017-04-24T14:37:31.513+0000) > > im bad at explaining this in short, someone got a better explanation? <3 Nah dude, your explanation is good. But we can't be sure what's his real problem is (Got already too many keys or actually some bug)
From my experience periods of not receiving keys tend to look longer than they actually are. It's very possible he got a lot of key fragments at the start of his new cycle, decreasing it to a very low chance for the rest of his one month cycle. Another possibility is that he's just very very unlucky, altough I doubt that, it's possible. The explaination DaahRealLeon gave is pretty accurate. Every month a there is a new cycle, starting from the moment you earned your first key fragment. Every cycle you start with a pretty high chance of earning a key fragment, which decreases every time you earn a new one. These are only obtainable after winning a game and are not influenced by grades.
Baketa (EUNE)
: This is how it looks like.I played yesterday normally, and today morning i couldnt log in.I didnt make any changes to pc. Screenshot : http://imgur.com/a/SMCgY This is how it looks like on old client : https://2.bp.blogspot.com/-DO_zRD0fQRM/WFTaHGvC1pI/AAAAAAAAAgE/KrrW7CFtVrYRBHo4xJRVrBVKOu2CrLndQCLcB/s640/league%2Bof%2Blegends%2Blogin%2Berror.png
Awesome, thanks! I would love to have a look at your LeagueClient logs, you can retrieve them by the following: * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](http://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us
flidde1 (EUW)
: > [{quoted}](name=SeekerK,realm=EUNE,application-id=eZuvYsEr,discussion-id=zxEuIOBj,comment-id=0000000000000000,timestamp=2017-04-24T13:45:06.037+0000) > > Greetings > > The link you provided does not work. > > Right click on your image and open it on a new page. Then copy the url that ends with jpg or png and paste it here. oh sorry, does this one work??? file:///C:/Users/hidde/Pictures/Knipsel.PNG
Hey again, That one doesn't work either. Try using an app such as [Gyazo](https://gyazo.com/) to take the screenshot for you. They will provide you with the right URL :)
flidde1 (EUW)
: black launcher problems
Hey there! Could you provide me with a screenshot of that launcher? I'll take a look :)
Baketa (EUNE)
: [Resolved] Login Erorr
Hey there! Would you be able to provide me with a screenshot of the error or the exact error message? Also, when did this issue start? Were any changes to your pc made before it started not working anymore?
DHZ (EUW)
: Can you get mastery tokens in ARAM?
Hey there! No, you cannot earn mastery tokes on the Howling Abyss as stated in [this Champion Mastery Guide](https://support.riotgames.com/hc/en-us/articles/204211284-Champion-Mastery-Guide#h1q5)
Ayumini (EUW)
: My account got stolen, got it back now, but its blocked
Hey there! Sadly this is an issue we can't assist you with on the Boards. As SeekerK already pointed out, please contact [Player Support](https://support.riotgames.com/hc/en) for further assistance.
BooZmurf69 (EUNE)
: So what u reckon? I mean, i can always switch back, but it would be sad to waste 15 euro just to transfer, if i get placed in like, bronze. Ofc i can just climb, but i want to get the highest possible rank if transfering.
I'm pretty convinced you won't be placed in bronze, but somewhere in gold is very possible
: I have the exact same issue since this patch, and i didnt change any software on my pc.
Hey there! In that case I would love to have a look at your LeagueClient logs, you can retrieve them by the following: * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](http://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us
vasscool (EUNE)
: i'm unbanned now,btw is there any method i can disable the chat? i can hide it completely but it still makes that sound when someone send a message and its annoying,or removing the "press enter to type in chat" changing it to for example f10 because i never use f10
No, the game doesn't allow you to disable the chat completely. Rebinding the key could be an option, but I don't think that'll really help. You can rebind it to any key you want but as long as you want to talk, you will find the key and talk. The best solution is just working on yourself, try to rage less, or try to rage at yourself but not at your surroundings or fellow players. I know it's hard to change yourself, but it's the best, if not the only, way to fix this issue ;)
BlueStr (EUNE)
: Sorry for making another post but: > You'll find Emissaries helping out in Help and Support, Wrenchmen weighing in on Player Behaviour issues I think you mistaken Emissaries and Wrenchmen?
You've missed the part in front of that sentence ^.^ >**They're also pretty flexible!** You'll find Emissaries helping out in Help and Support, Wrenchmen weighing in on Player Behaviour issues While we all have our main roles and priorities, we're not bound to them and occasionally pop up in other area's as well :)
vasscool (EUNE)
: but i've been banned in the evening around this time with sun outside i remember there is no way it would take more time to unban it more than 14 exact days
Hey there! What Jesperr101 and 0SkillPureLuck already pointed out is true, these times are displayed in another timezone than the one you're currently in. I'm not entirely sure which timezone exactly, but PST is very likely. With a bit of patience you'll be able to return to the Fields of Justice later today :)
Razzutz (EUNE)
: Can't log in and it's been more than 30h .
Hey there! Were you able to run the Client normally before? If so, did anything change on your computer since then? Stuff like newly installed programs, updates, etc
Valzuuuh (EUW)
: We're already handling this on Discord with OP :P
Oh, that works as well ^.^ In that case I'll go ahead and mark this one as resolved on the Boards, we'll continue on Discord.
: [Resolved] Client issues
Hey there! Were you able to run your patcher correctly before? If so, did you make any changes to your computer since then? (eg. installing new stuff, updating stuff, etc)
Tarzidz39 (EUW)
: Can't login ?? dont know why :( :(
Hey there! Are you still not able to login? If so, provide me with the following and I'll try to have a look a your issue: * Since when are you unable to login? * Did you already try to login on another network? * Provide me with a LeagueClient Log + Navigate to C:\Riot Games\League of Legends\Logs\LeagueClient Logs (edit your drive if applicable) + Open the latest LoLPatcherUx.log + copy and paste all of it's contents into https://pastebin.com/ (choose an expiration date of about 1 week) + send the link to me
MyungSoo (EUW)
: Can I lock my account during specific hours?
I'm afraid that's not possible with official tools :/ Uninstalling League and reînstalling it should give you enough time to do some studying ^^
: > [{quoted}](name=Riot Eambo,realm=EUW,application-id=eZuvYsEr,discussion-id=f0eQGMVH,comment-id=00000001,timestamp=2017-04-15T19:08:29.260+0000) > > What's an EUNA? O.o Europe North America? O.O > > We do check boards, however as mentioned to the left: > > <------------------- > https://i.imgur.com/AxV92RA.png[/IMG] > > Account and Billing issues cannot be handled on the boards for privacy and security reasons. > > As Shiwah has mentioned, OP, you'll need to await a response from our support team I'm afraid. Making multiple tickets or "bumping" your ticket actually puts it further back in the queue, so please refrain from doing so :-) Oh my gowd, Riot employee notices me but it's awkward af. Also, from when did you start checking EUW boards? I haven't noticed any of you here replying. Maybe it's just me..
Eambo has been around since forever really ^^ other Rioters are a bit more rare, but they're here, just gotta search for them ;)
TgTosh (EUW)
: But I dont have many refunds
You should have 3, except if you used them already. If so, I'm afraid there is no way to refund your champion anymore :(
: Would you go from WiFi to wired connection with this ping fluctuation?
I'm personally a big fan of a wired connection for gaming and I would always say that if you're able to get it, get it. However, It will cost you some money and you'll have to get your parent's permission probably. The cable itself shouldn't be the biggest investment, depending on which type you're gonna get. Here I would be able to buy a 30m CAT5 cable for around 18 euros. The way you're gonna get the cable from the modem/router to your pc will however be either very cheap or expensive. If you're just gonna run the cable through the house, then that part would cost you a few euro's just for attachments to attach it to the wall. This is probably gonna be rather inpractical (eg. doors) and might not make your parents very happy. If you wanna make it look really good you'll have to make it run through holes and if possible behind the wall to eventually just have a plug in your wall to which you can connect an ethernet cable. For this you would need an electrician (recommended) and a lot more materials. This is rather expensive and your parents would have to agree on it. With your wireless ping, I would either go for the latter expensive option if you and your parents would agree on it or no cable at all (personal bias against random cables ^^).
Juozys (EUNE)
: Replays
Hey there! Currently the only possibility closest to what you're trying to achieve is locking the camera on a player in spectator mode. To actually see what he sees on his screen currently the only way would be to record the game yourself.
hidranoid (EUNE)
: RP BUG
Hey there! There are 2 possible scenario's for this one: 1. This is just a visual bug in which case a relog should do the trick. 2. You or someone with access to your account made purchases with the RP you had. To make sure this isn't the case check your purchase history. If you believe unauthorized purchases were made or a bug resulted in the loss of your RP, [contact Player Support](https://support.riotgames.com/hc/requests/new) and they'll have a closer look at your case :)
TgTosh (EUW)
: I want to make a refund
Hey there! Every account comes with 3 refund tokens, which can be consumed to redeem anything you want. However, these tokens are limited and once they're gone, they're gone, so take care with using them ;) You can use them by navigating to your purchase history under the account tab in the store and clicking on the "refund" button next to the thing you would like to refund. Only purchases made in the last 3 months are available for refund.
Bragham (EUNE)
: Rito Pls Give Me Unchained Alistar
Hey there! As much as I would like to grant you this skin, me nor anyone else will be able to on the Boards. However, our friends at [Player Support](https://support.riotgames.com/hc/requests/new) should be able to help you!
kullehh (EUW)
: [Resolved] smurfs
Hey kullehh, Yup, you're allowed to have multiple accounts on League of Legends. The only thing that isn't allowed is sharing them ;) Since you've already received the answers for fellow community members I'll go ahead and mark this thread as resolved, but feel free to create a new thread in case you have any other issues of questions.
: https://i.gyazo.com/4d907007a32f5cb249f1d0260d4517fe.png
Thanks Valkosipale for helping out here! I'll go ahead and mark this thread as resolved, but feel free to create a new thread for other issues/questions!
arthur2341 (EUNE)
: Press ctrl + "+"
> [{quoted}](name=arthur2341,realm=EUNE,application-id=eZuvYsEr,discussion-id=pUH6anOm,comment-id=0000,timestamp=2017-04-12T14:44:35.757+0000) > > Press ctrl + "+" I feel the struggle writing that + + properly :P And yup, this is the way ^^
Pottsy (EUW)
: Razer Synapse
Hey Pottsy, Normally using macro's to simply type chat messages shouldn't get you banned, as long as you're not spamming of course. The reason for your 3rd party software suspension is probably related to anything program.
: alistar free skin
Hey hamdirahmani, First of all you'll have to be subscribed to the [League of Legends youtube channel](https://www.youtube.com/user/RiotGamesInc). Because Alistar tends to be a bit stubborn lately we advise you to contact [Player Support](https://support.riotgames.com/hc/en-us) if the skin doesn't automatically get added to your account :)
: Wait so they all cost 6300 but they cost 880 rp instead of 975?
: [No they are not](http://imgur.com/a/85fZb)
What Jesperr101 says is true, Rengar is normally priced at 975 RP while Diana and Zyra are usually priced at 880 RP. If you cut those amounts in half you'll get the numbers you stated in your thread :)
Cnko (EUNE)
: This is so stupid, right now im trying to recover my lost account... and almost none of the question above is in the recover ticket.. - How the hell am i supossed to remember the frist 5 Champions i bought? - No i cant remember the day i created my account.. - No i do NOT remember my IP adress from the place i lived at 5-6 years ago... - No i cant remember if i refunded anything with use of tokens.. - What my first, 3150, 4800 and 6300 IP Champions was? Oh let me see... i would have wrote it down if i knew it was so damn important!! What i do know! - Exact adress where my account was created. - The PayPal account i used to buy RP. - The creation e-mail. - My summoner name, and the one i changed into. - I have billing order numbers on my PayPal which should be linked to the account. Maybe... and well im not a scientist or anything, but MAYBE Riot should try using 1-3 Secret questions? I heard from EVERY OTHER goddam software producents that it works just fine... I even created a new account with my e-mail when i found that it was changed but then my summoner name was already changed so i couldnt even /W the guy... I just quit the game, and gave up. Now my friends Play and i cant play my old account which i used like 1000€ on... GGWP Riot, making it so easy for hackers to keep your account. Because recovering it is so damn hard. Gotta be autistic or something to remember such specifik things...
Hey there, It's true that some of the answers to those questions, especially when you've created your account 4+ years ago, can be quite challenging to remember. I've been playing League of Legends myself for quite a while, and when I had to proove my account ownership once I had a similar situation as yours. However, Player Support doesn't require you to answer those questions with 100% accuracy. For example, I can't remember the date I created the account, I can however remember around what time of the year it was, what champion was first released when I started playing and in which season I started. This is something almost everyone will remember, or at least parts of it, and Player Support will accept such answers. You don't have to get a 10/10 on those questions, you just have to prove you know what's up with your account and that you're the owner. The same logic applies to the other questions, you probably still remember that one champion you thought looked cool and bought as (one of) your first one(s), or that champion you wasted a refund token on cause you decided you absolutely hate that champion after buying it. You stated you have billing information, that's very good, that's something that already proves a lot. If you combine that with all the stuff you DO remember about your account you should be able to convince PS this is your account ;)
: Voluntine's Contest - Winner Announcement !
Dagia2 (EUW)
: Contest entry: My comic-draw :3 finally done with it ;V http://orig00.deviantart.net/4f59/f/2017/050/8/9/the_last_candy_theory_by_m4ryon-dazooiu.jpg Enjoy!
I saw your entry and I quickly wanted to say that I really really liked this one ^.^ Well done!
Nakoruru (EUNE)
: Hello Boards! Finally I managed to complete my entry. It took 3 days with all the problems. Drawing tool: SAI Drawing device: mouse :) http://i.imgur.com/jxS6Upo.jpg _Today is just another day of trying to get by without you._ Hope you enjoy! Good luck to the participants! P.S. Hope you recognize the mirror.
I really like the idea behind this one ^.^
YkZBoY (EUNE)
: It seems like I'm not the only one who is having this issue. This is happening on a bigger scale than I would imagine. Riot, please have the patience to deal with this. It's not like suddenly a mass of players decided to put their accounts at risk for no reason.
It's a very common thing that with every banwave people post these kinds of stories. That's because some people offer (paid) services promising people to get their accounts unbanned, and this is one of their methods to realize that. I'm definetly not saying that this is every person posting such story, there are people who are speaking the truth. But I am saying 99.9% of the people posting these kinds of stories are either using such a service or uninformed about what's allowed and what isn't. The current systems in place to detect malicious use of 3rd party software are very accurate and no permanent suspension gets taken before Riot is 100% sure. Of course, there have been and will be cases where it goes wrong, but they're extremely rare. None the less, every case gets looked into if the owner of the account wishes so. Just [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support and they'll double-check everything for you.
Vicse1408YT (EUNE)
: I HAVE BEEN SCAMED PLEASE HELP ME QUICK
Hey Vicse1408YT, Please [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support. They'll be able to assist you with account recovery.
TimmeH544 (EUW)
: Thanks for the comment! It started recently, (like 4 - 5 weeks ago) round about the time season 7 launched. Haven't had the problem for two days though as of writing this (8th Feb). I'm pretty used to connection errors, so I'm pretty familiar with all the usual causes of connection errors (down to the computer clock being out of sync). Tried pretty much everything, I've a feeling it might have something to do with my ISP, but I've done everything I could from their side (hard port reset, soft change, technicians coming out) so apart from going to another ISP (which wouldn't do much due to the infrastructure in South-Africa) I'm trying to appeal to the League community's advice. I'm definitely downloading the tool though, and checking out the article in depth, but please tell me if you have any other advice about this or have handled anything similiar. Awaiting in suspense, Tim. {{sticker:zombie-nunu-tears}}
The fact you're living in South-Africa and, as you stated yourself, the infrastructure in regards to ISP's not being too good I don't think we have to look much further than that. Especially since you haven't been experiencing it for the past few days indicates it's probably a hiccup somewhere, packets being enqueued somewhere because there is too much traffic trying to flow trough somewhere. This often results in packet loss :/ It might be worth a try giving your ISP a call and asking them about the issue, maybe they can have a look at it.
ZaDahaka11 (EUNE)
: i recieve a restriction message after every game (after i had earned some for some time) for no reason i actually started earning alot of honors again
I'm confused :( Now, are we talking about honors now?
iD4rk0 (EUNE)
: I have done all these already..I did a clean reinstall of windows and drivers +game and the issue is still there.Its a network related problem but I don't know why.The speed drops to @100 or even lower mbps when I open LoL either client or in game.And when I close LoL the speed is 295+ mbps..this is the problem but I don't know how to fix it..
I think you're experiencing two different issues. FPS and internet/network issues are not connected in any way and one can't cause the other. FPS issues are mostly caused by: * Outdated drivers * Overheating * Hardware issues Connection issues are mostly caused by: * ISP * Router/modem issues * Packet loss/buffering I'm kinda confused on which of the two you're exactly having issues with. Are your frames per second going down or is your ping going up? Let me know :)
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TheLUCKYfighter

Level 30 (EUW)
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