38AD (EUW)
: My account ID
Hey 38AD, I suggest you [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support and they'll be able to help you out with recovering your account. Make sure to remember you account name next time!
Dovahkíín (EUNE)
: > [{quoted}](name=TheLUCKYfighter,realm=EUW,application-id=eZuvYsEr,discussion-id=FjlZleET,comment-id=0000,timestamp=2019-12-24T23:11:33.745+0000) > > Hey Dovahkíín, > > I have a few questions. How did you lose access to the account in the first place (eg. did your forget the password)? Additionally, are you the original creator of the account or did you buy/trade/get the account somewhere else? I didn't lose access I still can login but it log me out, saying I have to verify ownership, I give all info what I got when acc created, original email lost, don't remember for sure, I say date when acc created, champs what I think I first buyed, I played the game for fun like all the years, but stealing me my account because I change home sometimes was at my family at rest, I can't do anything because we live in another contry. I don't know what to say anymore this is horrible. I created account and me and brother played on same account, after that he created his, and they ask me to remember some questions what was 6 years ago, I never trade buy accounts, because of that never thinked I will get account stealed, now is account on my email but today they again answer with same text like the people can't see that I writing for backing account back, not another only me because they stealed account, that is not fear for somone who play 6 years the game. Account is on my mail and they in one day just block account so I can't play because I changed many IP adress how I understand it, this is not fear at all. Every answer is same: "I’ve looked at the account in question, and unfortunately the information you have provided doesn’t match this account. As a result, I am unable to provide you with access to the account. Please understand that these steps are taken to ensure the security of our players and their accounts." I writing them that I can't remember and if they think account stealed or trade why nobody can write to back the account, because nobody can't do it only I have acces to my accounts of everything, I respected many years terms of use and rules, but now this is not fear for me. But how it can be different, people like us older players can't live from kids, why don't create server with only 18+ players, I have family kids, and still have little time when no working for the game, but they can't respect us. It's important that they taked my 100eur, and can ban account, I don't care money, lost many many time on the game, for what? To get something what is mine taked because their sistems detect change IP from Croatia to Austria or Austria to Serbia or Croatia to Serbia, that is like couple hours of ride, I need to change places because of my work. I really don't have more patience because they taked something mine because of that systems, what I have with it, how many people like me I know that infos because who think they will suspend acc if you change place because of work or travel. I know that I can't do anything I'm one from many who get lost account because of their fault. This is for real dude not okey from them, I have to change places every 1/2 year, better payment, better life for my kids, my family. But they don't understand that, because I think there kids will start working, I give payment id what I have saved in chat when sent friend image that buyed RP for 5eur that time. I sent right date of creating account because I know when that was, I gived some more info what I think is right, but they refuse to give me acces for my account.
From what I understand Player Support is unable to verify you are the original and legitimate owner of the account. Which is not that far off, as you confirm in your response that it actually is your brother's account (he originally created it) and maybe it was even shared with more people than your brother? Most of the time Player Support has a pretty good nose for these types of stuff and they almost never lock an account without a good reason. However, if you really believe this to be a mistake, all I can suggest you do is to stay in touch with Player Support as we can't help you with these kinds of things on the Boards. Regardless of what happens, enjoy your holidays!
: cant create threas outside of two oards
Hey there, That might be because your level was not updated yet with the Boards and almost all Boards except a few have level restrictions in place. Can you post on them now?
: Dont recieve email
Hey there, If you login to the LoL website (the site you're on right now) and click on your name in the top right, go to settings and try to login. It will show you a partly censored email adress, but should give you an idea of what email is linked to your account. Is this the one you think it should be? Alternatively, did you check the spam folder already?
harcus99 (EUW)
: Bought code
Hey there, I always recommend buying RP just directly in the LoL Client, that way you never have any issues of this kind. Buying RP anywhere else because it is cheaper or even free is often a scam. Therefor I would definetly double check you did not give away any important account details (eg. you did not log into your LoL account on that website). If you did that, change your password. Same applies for any other account you might have used there. I'm just saying this to be safe. I'm not sure where you bought it and it could be legit, it just often isn't. You mentioned you already sent in a ticket to Player Support, they'll be able to take a look at what happend. They usually respond between 12 - 48 hours, but this can be a bit longer due to the holidays. In any case, patience is key. On the Boards we unfortunatly won't be able to assist you further, please don't share any details (eg. the actual RP code) on here as it is publicly visible.
: Change name
Hey there, I don't think that's currently possible. You can always submit a ticket to Player Support to ask if they are able to help you with something, but I am not sure they can. Feel free to share their answer with us here! Currently, with the globalization of Riot accounts, it is also possible you will have to change your username anyway if there is another account on another server that has the same username as you.
: Account Suspension
Hey K for KehAleX, As Axiomandis already mentioned, this is a case for Player Support to handle and cannot be handled on the Boards. I understand you've already submitted a ticket, so in that case all that remains is some patience for them to repond. Their usual response time is 12 to 48 hours, however, with the current holiday period their might be a bit of a delay. From my understanding, in case an account really got compromised, Player Support should be able to see this. This includes an actual comprise, so notdeliberatly sharing your account with someone else or not being comprimised at all. In those cases you are responsible for the actions on your account. In any case, patience is currently key. Enjoy your holidays!
Dovahkíín (EUNE)
: Riot is not fear in many ways for recovery account
Hey Dovahkíín, I have a few questions. How did you lose access to the account in the first place (eg. did your forget the password)? Additionally, are you the original creator of the account or did you buy/trade/get the account somewhere else?
: Happy holidays! :3
Peskee (EUNE)
: > [{quoted}](name=TheLUCKYfighter,realm=EUW,application-id=eZuvYsEr,discussion-id=4KuWlnZd,comment-id=0000,timestamp=2019-12-19T11:11:47.598+0000) > > Hey there, > > That's actually an interesting question I haven't heard yet. None the less, I did some digging and found this for you: > > I'm guessing if you open these ports, all required networking for League of Legends should be working, including voice chat. Let me know if it worked! No it didnt :(
Mmh, are you sure it's the ports that prevent it from working and are you sure your college opened all of them? I know from experience they tend to not always do what you ask :P
Deathore (EUNE)
: Permabanned for using 3rd party software. Never used 3rd party software, haven't played in a while.
Hey Deathore, Sadly, this is an issue we can't assist you with on the Boards. We suggest you [submit a ticket](https://support.riotgames.com/hc/en-us/requests/new) to Player Support. They'll be able to further assist you with this issue.
: Why can I only remove a specific amount of people from my list....
Hey Aaryn GenD, Never heard of that before. Is the amount of people you can delete always the same (eg. always 20 before it blocks) and what happens when you try to delete someone afterwards?
: Someone played with my account yesterday
Hey AlexelcapoFalso, To be sure, definetly [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support to verify they did nothing malicious on your account and it is safe again. Until then, change the password as you already did.
: I believe i was wrongfully suspended plus i got hacked the last 3 games it wasnt me playing
Hey Rvmbrother, For these kind of inquiries I suggest you [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support as they will be able to look into your account details and review the case. This is something one one on the Boards can do for you. However, upon reading the following I was a bit confused. > Some of these i said the others i didnt. This is impossible to happen within a single game without you leaving. Except if you left during certain time intervals of that game and someone else precisely during those intervals logged into your account and played in your place, this simply can not happen. From the looks of it, the whole chatlog doesn't seem disconnected from one another either, it seems it is just one person saying that. Finally I would just like to mention we have a no naming and shaming rule on the Boards. You can freely mention any names to Player Support, but for this post the name has been redacted.
: My friends list dissappeared.
Hey Rang3k1ng163, Did you try relogging?
Jim Curry (EUW)
: Friends account banned for macroing
Hey there, As Kashiro already mentioned, the best approach is to contact Player Support as they are able to look into your account details. Note that only your friend can do this himself and he will have to prove ownership first. They should be able to take a look at any suspicious activity and determine if the suspension was legitimate or not.
: > [{quoted}](name=TheLUCKYfighter,realm=EUW,application-id=2BfrHbKG,discussion-id=9osNrUYU,comment-id=0000000000010000,timestamp=2019-12-21T14:56:56.148+0000) > > Unfortunatly there is no way for them to know who would and who wouldn't have bought the pass in that exact time frame. I think it is an unrealistic request to make to say that anyone who could potentially have bought the pass during that time should be compensated for their potential loss. So yes, they could have done that, but I don't think they are under any moral obligation to do so. > > I understand any frustration that came from the fact the servers were down, but I do think we should also be reasonable towards Riot. They servers generally have a pretty good uptime and any game (or even software system in general) will have some unexpected downtime at some point. That's simply part of it. I think you missed my point. There’s a thing in the mission tab that’s basically a Pass Token counter. Those are tokens you’d gain after every match if you have purchased the pass. The counter is there for everyone to get their earned tokens if they decide to buy the pass later. They could have added 100 tokens to that amount so whoever bought the pass or plans to buy it later gets them, who has no interest in the pass doesn’t get them anyway. This is my only complaint.
Mmh okay yeah, I see your point. They could do that, not obligatory, but I would agree that would be a correct solution as well if they were to do that.
: i can't press the continue button to buy rp
Hey KiritoPrime, Does it provide any error message? In case you are able to, could you share a screenshot of what you see without revealing any personal/financial information on that screenshot (so make sure you censor anything necessary).
: > [{quoted}](name=TheLUCKYfighter,realm=EUW,application-id=2BfrHbKG,discussion-id=9osNrUYU,comment-id=00000000,timestamp=2019-12-21T14:09:31.283+0000) > > Why is that a steal though? Those people paid for a pass but due to the downtime they lost playtime on that pass, meaning they would loss value of what they bought. People who didn't buy anything didn't lose anything either. And here comes the issue: I did lose something if I was planning to buy the pass. They could’ve AT THE VERY LEAST given everyone 100 tokens to add to their pass counter, this way I’d get them if I decided to buy the pass instead of getting nothing out of it anyway because %%%% us. %%%%, if I played during those 17 hours (dude come on, 17 %%%%ing ho%%%%for the self proclaimed biggest online game is EMBARASSING) I would actually get them in my pass counter, this way I get absolutely nothing. See the issue?
Unfortunatly there is no way for them to know who would and who wouldn't have bought the pass in that exact time frame. I think it is an unrealistic request to make to say that anyone who could potentially have bought the pass during that time should be compensated for their potential loss. So yes, they could have done that, but I don't think they are under any moral obligation to do so. I understand any frustration that came from the fact the servers were down, but I do think we should also be reasonable towards Riot. They servers generally have a pretty good uptime and any game (or even software system in general) will have some unexpected downtime at some point. That's simply part of it.
: I haven’t bought the pass yet and I was considering buying it if I managed to grind enough tokens before the event ends. Now I won’t because I didn’t get anything for a 16 hours downtime. Good job Riot games, you are so kind. A whole 100 tokens ONLY FOR PEOPLE WHO ALREADY BOUGHT THE PASS is such a steal!
Why is that a steal though? Those people paid for a pass but due to the downtime they lost playtime on that pass, meaning they would loss value of what they bought. People who didn't buy anything didn't lose anything either.
4del (EUW)
: Masterwork chest opening failed
Hey 4del, I'm afraid this is something you'll have to [submit a ticket](https://support.riotgames.com/hc/requests/new) for to Player Support, as they can look into your account history, which we can't on the Boards unfortunatly. They'll probably be able to see what happend.
FlameClub (EUNE)
: Cant even report players to riot support because support page is refreshing infinitely for no reason
Hey FlameClub, Did you already work out a solution? If not, try using incognito mode to visit the Player Support website and tells me if that improves anything.
: [Resolved] [19-12-2019] - Reconnect issues
Riot has officially apologized for yesterday's issues and will be compensating all players who were affected and EUW and bought the event pass for their lost playtime. They will receive 100 Night & Dawn Tokens by the end of the event! > 📢 [EUW] Apologies for the downtime on the 19th and 20th of December. We will be awarding all EUW players who were affected and who had purchased the event pass, 100 Night & Dawn Tokens before the end of the event. > [Source](https://twitter.com/RiotSupport/status/1208105529328963585)
: ALL EUW PLAYERS SHOULD GET COMPENSATION!!!
Riot has responded to the call for compensation and will be giving 100 Night & Dawn Tokens to anyone who bought the event pass and was affected by these issues on EUW. Enjoy! > 📢 [EUW] Apologies for the downtime on the 19th and 20th of December. We will be awarding all EUW players who were affected and who had purchased the event pass, 100 Night & Dawn Tokens before the end of the event. > [Source](https://twitter.com/RiotSupport/status/1208105529328963585)
: Servers Down EUW | COMPENSATION
Riot has responded to the call for compensation and will be giving 100 Night & Dawn Tokens to anyone who bought the event pass and was affected by these issues on EUW. Enjoy! > 📢 [EUW] Apologies for the downtime on the 19th and 20th of December. We will be awarding all EUW players who were affected and who had purchased the event pass, 100 Night & Dawn Tokens before the end of the event. > [Source](https://twitter.com/RiotSupport/status/1208105529328963585)
cyeee (EUW)
: How to uninstall League completely after a Windows reset
Hey cyeee, Knowing you did a clean install/refresh of your Windows System, your League of Legends should already be completely deleted from your system as all installed programs are deleted in such process. Could you verify there actually still is a League of Legends folder on your computer? Note that you might still have one called "League of Legends" in your documents folder, but this only contains replays and highlights, no installation files. These can be found in its default install location on Windows: C:\Riot Games.
jakoep (EUW)
: Thank you for the updates!
You're welcome! {{sticker:garen-swing}}
jokery456 (EUW)
: > [{quoted}](name=TheLUCKYfighter,realm=EUW,application-id=eZuvYsEr,discussion-id=E7EadLn9,comment-id=0049000000000000,timestamp=2019-12-20T00:21:59.080+0000) > > All information is right for the taking! > > Information about what issues people are having are in the comments, a summary of the past service statusses is in the topic. So what are you doing then? I mean you should be the one beeing the most angry about riot. Everyone is hanging in the air without information. Which makes your position kind of obsolet doesn't it? we all know about the issue. no one seems to care or has information about a solution
Yes of course, our position is definetly not a fun or easy position to be in. None the less do I find it valuable to be able to at least give some kind of response to players and to try to keep the Boards a bit structured. It's not much we can do, but we try to do whatever we can. Even if it is just offering an ear and trying to bring some positive in the whole story ^.^ Sometimes we even find some solutions/workarounds, as a community!
jokery456 (EUW)
: > [{quoted}](name=TheLUCKYfighter,realm=EUW,application-id=eZuvYsEr,discussion-id=E7EadLn9,comment-id=00490000,timestamp=2019-12-20T00:15:26.857+0000) > > I'm not a Rioter, I'm a Volunteer trying to help out and provide/gather information about the issue and I'm doing this in my own free time out of my own will. This means that, yes at this moment I do read the Boards, but no it is not my job to do so and no I'm not one of the engineers working on resolving these issues. They're working as hard as they can and while I understand your frustration, there is not much you or me can do about these issues at this moment. So what information did you gather and can u share it with us?
All information is right for the taking! Information about what issues people are having are in the comments, a summary of the past service statusses is in the topic.
: Hey mister baron ... are u fixin the bugs too and ur hands full ?.... riot still shows blue up there on service status .... and issue still persists... and u are silent ... put an update? or maybe a timetable for us f2p loosers to know if it ll be fixed b4 2020?....
Hey James, I'm not a Rioter, I'm a Volunteer trying to help out and provide/gather information about the issue and I'm doing this in my own free time out of my own will. This means that, yes at this moment I do read the Boards, but no it is not my job to do so and no I'm not one of the engineers working on resolving these issues. They're working as hard as they can and while I understand your frustration, there is not much you or me can do about these issues at this moment.
: On days like this I always feel bad for you Volunteers. I appreciate all the things you guys are doing for the community, keep it up ;)
We appreciate you even more! {{sticker:slayer-pantheon-thumbs}} Thanks for the kind word
: [Resolved] [19-12-2019] - Reconnect issues
Is it exactly the same issues as before you guys are experiencing?
: > [{quoted > **UPDATE 22:40:** As Riot states: The game will be unavailable until 22:30 GMT on 19/12 while they attempt to resolve the issues. Where do you get this info? Nothing in the Server Status nor anywhere else. Im curious
From here! https://i.gyazo.com/4b6f65d4e6ffc2c46855b8460fca3d14.png
: The Problem here is that Riot has kind of a 0 communication policy on the EUW forums. Especially if its about technical stuff. The last post from a Rioter on this forum is 10 days ago... if you compare it do NA, Rioters post stuff there every day. Can't they just employ someone to communicate technical issues?
I agree with you on that one, there currently are not many (almost no) Rioters active on the EUW Boards and that's very unfortunate. Would like to see this change as well!
: You might also notice it took them over an hour and a half to add the errors to the status page: https://status.riotgames.com/ After 2 hours, they now say the game is unavailable. **_In case you're not aware of how this all works, any company working with services available 24/7 has either an internal (private) or external (public) status/health page for each service. That status page is meant to be AUTOMATICALLY updated - aka it's a piece of software that detects any error occurring and reports it for the teams to take charge and work on a solution. Riot Games manually enters these errors in their status page. Another example of "hire cheap software engineers, get a cheap shitty product as a result"._**
Most messages can't be automatically generated though. A system can automatically detect certain stuff goig wrong, but it can't say anything about the cause or how long it would take to reslove it. If you want a service page like Steam where it simply turns red if it's down and green if it works, then yeah sure. If you want one like Discord or Riot where more specific messages get send, then it becomes more difficult.
: And it is funny how we don't even get a decent respond from RITO themselves, but they send these minions. That will only send us shitty imgurs and give 0 real solutions or answers {{champion:44}}
Minion? Call me baron at least :( We're not being told to do this, we're simply Volunteers doing this on our own initiative and in our own time. Most of the time we try to provide solutions, however we can only do this if there is an actual problem on the player side. These are issues on Riot's side and as such they'll have to solve them. I understand your frustration, but for now all we can do is wait.
: if riot is aware.. why is there no announcement for it. why is there only an announcement over the e-mail and login region. {{sticker:slayer-jinx-unamused}}
To be honest, Riot often spends so much effort in actually fixing it and forget about updating/ellaborating their service status. Upon reading the EUW service status however, it looks like they are aware though: https://status.riotgames.com/?region=euw&locale=en_GB&product=all
: [Resolved] [19-12-2019] - Reconnect issues
Riot definetly knows about the ongoing issues and should be working on resolving them as soon as possible. I would personally recomment not restarting the Client for now as there is a pretty long queue (unless someone can confirm this fixes one/all of the issues).
: Nice, it seems like the servers are running on computers like my shitty laptop, no wonder they crash this much.
I always thought these were the servers :O Doesn't look like a laptop though https://i.imgur.com/rRsGb6z.jpg
Rioter Comments
Jafri (EUW)
: Well, that still doesn't explain why my previous replies were deleted even though I answered all of their security questions. God forbid I ever contact Riot Support via a ticket again, only makes things worse by complicating a simple request.
That I'm not sure of, it could be either something technical or they were deleted for a good reason. In any case, just wait patiently for them to respond and they'll be able to provide you with further context.
Jafri (EUW)
: Account Locked
Hey Jafri, Continuously bumping tickets will put your ticket at the end of queue, meaning it will take longer. Respond in one clear reply and then only add additional replies when absolutely necessary (eg. adding some very important piece of information). Account locking is usually done as an account safety measure, Player Support will be able to provide you with more context once they responded. Their replies usually take from 12 - 48 hours.
: Typically, when you downlaod and install the client (or anything) to your PC, somewhere in the installed folder SHOULD be the code or files which responses to language, that's why I think there must be a way to change it manually... I sent a ticket and waiting...
Yes there was a way to do it as you are describing, but I think now all files are verified upon starting the Client which is why it doesn't work anymore. However, maybe there still is a sneaky way to trick the verification process in such a way it thinks you've loaded the normal font why it is in fact the Korean font. Players Support will be able to shed some light on this! They usually respond between 12-48h
: When i say just Korean font, I mean I want english alphabet but the style of letters and numbers with Korean font...
I think I read somewhere this isn't possible anymore with all the changes to the Client. But I'm very curious what PS has to say about this, please feel free to let us know once you get a response! :D
Rusacke (EUNE)
: yasuo skin frame nightbringer
Hey there, When posting in the "Games, Contests & Jokes" board I honestly was expecting a good joke. You dissappointed me ;( It might be your post gets deleted later on, but you should still see my response after wards. I suggest you [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support for this sort of issues, as they can get a better look on your purchase history and account details. On the Board, we won't be able to assist you. **Small addition:** please remove your duplicate posts on the Boards, posting once (in the correct Board) is more than enough ;p
Peskee (EUNE)
: Lol Voice Chat Port?
Hey there, That's actually an interesting question I haven't heard yet. None the less, I did some digging and found this for you: > 5000 - 5500 UDP (League of Legends Game Client) > 8393 - 8400 TCP (Patcher and Maestro) > 2099 TCP (PVP.Net) > 5223 TCP (PVP.Net) > 5222 TCP (PVP.Net) > 80 TCP (HTTP Connections) > 443 TCP (HTTPS Connections) > 8088 UDP and TCP (Spectator Mode) >_ [source](https://support-leagueoflegends.riotgames.com/hc/en-us/articles/201752664)_ I'm guessing if you open these ports, all required networking for League of Legends should be working, including voice chat. Let me know if it worked!
: Mastery Token not received
Hey there, What kind of game were you playing? Was it ranked/normal/custom?
Rioter Comments
: Its same gmail and password but i can't get log in nickname i send it to gmail but it does not appear. i get letters from gmail earlier but i don't get now i want to send to gmail but its not apear please help ty
I think your best course of action is to contact Player Support, they'll be able to take a closer look at your accounts, verify your ownership and recover them once verified.
Declined (EUNE)
: Oh you cheeky bugger, you know exactly how much trouble that questions of yours can bring!
To be honest I'm generally interested to see how I did ^.^ If you want you can just send me a message in the Client, I think I probably still have some EUW account of yours as a friend. Alternatively, and that's what I actually suggest, I think transparency isn't a bad choice here. I just read all of the backlash and yeah, there will be some saltyness because there will be more then 5 people who got it all right. But just like none of us are perfect, you guys aren't either and mistakes happen. I guess you guys also understand where the community comes from and the community also understand where you guys come from. Yes I agree, there should have been some more context on how entries would be evaluated if people had an equal amount of correct answers, but this was probably unintentionally forgotten and you guys had to work with what you had. I think the way it was solved is also the fairest way. You guys organize all this stuff in your free time and as easy as it might seem to the world, organizing these kinds of things is actually not the easiest of tasks without the necessary experience. That's what this is, a moment to gain experience and the next contest will be even more awesome then this one. So don't be afraid of opening the conversation, just be transparent about it and I guess the community will definetly understand (and we can finally see our results :D).
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TheLUCKYfighter

Level 96 (EUW)
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