Rioter Comments
Eambo (EUW)
: [Resolved] Telia Sweden - Connectivity Issues [Updated 13-05-16]
Eambo (EUW)
: UPDATE 11-05-16 @ 08:16 GMT: Hi Everyone, Early investigations unfortunately aren't turning up much - given the symptoms this sounds like network routing/connectivity issues from Telia --> our servers, however all traces we've looked into seem fairly clean. On top of the information requested above, if you have time would you mind please doing the following: - Download the [Winmtr Tool](http://winmtr.net/download-winmtr/) - Set the "Host" to: 185.40.65.1 - Click Start - Run this tool for approximately 10 minutes (can be left running in the background) - When complete, upload a screenshot of your completed information. IE: Here's an example of how it would look (not to EUW, this is an unrelated screenshot of winmtr ^_^) http://i.imgur.com/wDbYwFA.jpg This may help us find over a 10 minute span where packets are being lost, or where routing isn't playing nice. Thank you so far for the information provided!
> [{quoted}](name=Riot Eambo,realm=EUW,application-id=eZuvYsEr,discussion-id=uOs5EIZ2,comment-id=003e,timestamp=2016-05-11T07:21:10.865+0000) > > UPDATE 11-05-16 @ 08:16 GMT: > > Hi Everyone, > > Early investigations unfortunately aren't turning up much - given the symptoms this sounds like network routing/connectivity issues from Telia --> our servers, however all traces we've looked into seem fairly clean. > > On top of the information requested above, if you have time would you mind please doing the following: > > - Download the [Winmtr Tool](http://winmtr.net/download-winmtr/) > - Set the "Host" to: 185.40.65.1 > - Click Start > - Run this tool for approximately 10 minutes (can be left running in the background) > - When complete, upload a screenshot of your completed information. > > IE: Here's an example of how it would look (not to EUW, this is an unrelated screenshot of winmtr ^_^) > > http://i.imgur.com/wDbYwFA.jpg > > This may help us find over a 10 minute span where packets are being lost, or where routing isn't playing nice. > > Thank you so far for the information provided! Do we have to do try and connect to your servers while doing this?
Eambo (EUW)
: [Resolved] Telia Sweden - Connectivity Issues [Updated 13-05-16]
Your Summoner Name: Rizefall When this issue began: May 8th What symptoms you're experiencing: Can't log into client, game crashes while a game loads, problem with chat. How often you get this issue: 8/10

rizefall

Level 70 (EUW)
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